{"id":"https://openalex.org/W4254339554","doi":"https://doi.org/10.30640/ekonomika45.v1i1.4","title":"The Effect of Relationship Marketing Factors toward Consumer Loyalty of PT. Astra International Tbk - Toyota Kijang Innova","display_name":"The Effect of Relationship Marketing Factors toward Consumer Loyalty of PT. Astra International Tbk - Toyota Kijang Innova","publication_year":2013,"publication_date":"2013-12-01","ids":{"openalex":"https://openalex.org/W4254339554","doi":"https://doi.org/10.30640/ekonomika45.v1i1.4","mag":"2198570399"},"language":"en","primary_location":{"id":"doi:10.30640/ekonomika45.v1i1.4","doi":"https://doi.org/10.30640/ekonomika45.v1i1.4","is_oa":true,"landing_page_url":"https://doi.org/10.30640/ekonomika45.v1i1.4","pdf_url":"https://jurnaluniv45sby.ac.id/index.php/ekonomika/article/download/4/4","source":{"id":"https://openalex.org/S4387279209","display_name":"EKONOMIKA45 \u00a0Jurnal Ilmiah Manajemen Ekonomi Bisnis Kewirausahaan","issn_l":"2354-6581","issn":["2354-6581","2798-575X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EKONOMIKA45 : \u00a0Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://jurnaluniv45sby.ac.id/index.php/ekonomika/article/download/4/4","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006854869","display_name":"GS Achmad Daengs","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210158289","display_name":"Universitas 45 Surabaya","ror":"https://ror.org/04xmkh626","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210158289"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Achmad Daengs, GS","raw_affiliation_strings":["Universitas 45 Surabaya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas 45 Surabaya","institution_ids":["https://openalex.org/I4210158289"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5006854869"],"corresponding_institution_ids":["https://openalex.org/I4210158289"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.69169552,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"1","issue":"1","first_page":"39","last_page":"51"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8659999966621399},{"id":"https://openalex.org/keywords/financial-benefits","display_name":"financial benefits","score":0.7960000038146973},{"id":"https://openalex.org/keywords/social-benefits","display_name":"social benefits","score":1.0},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7770000100135803},{"id":"https://openalex.org/keywords/commercial-vehicles","display_name":"commercial vehicles","score":0.42500001192092896},{"id":"https://openalex.org/keywords/pt-astra-internasional","display_name":"PT Astra International","score":0.703000009059906},{"id":"https://openalex.org/keywords/surabaya","display_name":"Surabaya","score":0.6909999847412109}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7692796587944031},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7251577377319336},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5932530760765076},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5681544542312622},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5614047646522522},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.4743843376636505},{"id":"https://openalex.org/C2776902872","wikidata":"https://www.wikidata.org/wiki/Q352410","display_name":"ASTRA","level":2,"score":0.4497997462749481},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.44650083780288696},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3839268386363983},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.2905611991882324},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07588949799537659},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.30640/ekonomika45.v1i1.4","doi":"https://doi.org/10.30640/ekonomika45.v1i1.4","is_oa":true,"landing_page_url":"https://doi.org/10.30640/ekonomika45.v1i1.4","pdf_url":"https://jurnaluniv45sby.ac.id/index.php/ekonomika/article/download/4/4","source":{"id":"https://openalex.org/S4387279209","display_name":"EKONOMIKA45 \u00a0Jurnal Ilmiah Manajemen Ekonomi Bisnis Kewirausahaan","issn_l":"2354-6581","issn":["2354-6581","2798-575X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EKONOMIKA45 : \u00a0Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan","raw_type":"journal-article"},{"id":"pmh:oai:ojs.jurnal.univ45sby.ac.id:article/14","doi":null,"is_oa":false,"landing_page_url":"http://jurnal.univ45sby.ac.id/index.php/ekonomi/article/view/14","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ekonomika '45; Vol 1, No 01 (2013)","raw_type":"Artikel yang dipeer-review"},{"id":"mag:2198570399","doi":null,"is_oa":false,"landing_page_url":"http://jurnal.univ45sby.ac.id/index.php/ekonomi/article/view/14","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"doi:10.30640/ekonomika45.v1i1.4","doi":"https://doi.org/10.30640/ekonomika45.v1i1.4","is_oa":true,"landing_page_url":"https://doi.org/10.30640/ekonomika45.v1i1.4","pdf_url":"https://jurnaluniv45sby.ac.id/index.php/ekonomika/article/download/4/4","source":{"id":"https://openalex.org/S4387279209","display_name":"EKONOMIKA45 \u00a0Jurnal Ilmiah Manajemen Ekonomi Bisnis Kewirausahaan","issn_l":"2354-6581","issn":["2354-6581","2798-575X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"EKONOMIKA45 : \u00a0Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4254339554.pdf","grobid_xml":"https://content.openalex.org/works/W4254339554.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2198570399","https://openalex.org/W7215886840","https://openalex.org/W6990777583","https://openalex.org/W656088856","https://openalex.org/W1539099397","https://openalex.org/W7045499269","https://openalex.org/W2914570689","https://openalex.org/W6979887505","https://openalex.org/W122728359","https://openalex.org/W1535990608"],"abstract_inverted_index":{"In":[0,62],"the":[1,19,23,32,38,44,50,70,81,89,93,110,122,130,134,201,220],"level":[2],"of":[3,25,27,34,37,43,112,126,142,149,174,187,206],"competition":[4],"that":[5,13,47,72,88,129,176,204],"was":[6,57,69],"increasingly":[7],"competitive":[8,45],"as":[9,133],"in":[10,41,76,118,164],"recently,":[11],"then":[12],"needs":[14],"to":[15,21,65,91,102,120,168,219],"be":[16,86],"addressed":[17],"is":[18,73,166],"effort":[20],"increase":[22],"sense":[24],"loyalty":[26],"existing":[28,107],"customers":[29,56,67,95,131],"by":[30,58,178],"optimizing":[31],"forms":[33],"services.":[35],"One":[36],"business":[39],"strategies":[40],"face":[42],"situation":[46],"happened":[48],"so":[49,128],"companies":[51],"did":[52],"not":[53],"lose":[54],"their":[55],"creating":[59],"Relationship":[60,63,113,143],"Marketing.":[61],"Marketing":[64,114,144],"retain":[66],"precisely":[68],"challenge":[71],"very":[74],"heavy":[75],"comparison":[77],"with":[78,106],"looking":[79],"for":[80],"new":[82,94],"customers.":[83,108,136],"It":[84],"can":[85],"expected":[87],"costs":[90],"attract":[92],"has":[96],"five":[97],"times":[98],"more":[99],"expensive":[100],"than":[101],"maintain":[103],"a":[104,216],"relationship":[105],"Therefore":[109],"roles":[111],"are":[115,172],"absolutely":[116],"necessary":[117],"order":[119],"meet":[121],"need":[123],"and":[124,211],"satisfaction":[125],"customers,":[127],"remain":[132],"loyal":[135],"This":[137],"study":[138],"entitled":[139],"\u201cThe":[140],"Effect":[141],"Factors":[145],"toward":[146],"Consumer":[147,192],"Loyalty":[148],"PT.":[150,179],"Astra":[151,180],"International":[152,181],"Tbk":[153,182],"-":[154,183],"Toyota":[155,184],"Kijang":[156],"Innova":[157],"Special":[158],"on":[159,191],"Commercial":[160],"Car":[161],"Category":[162],"I":[163],"Surabaya\u201d":[165],"conducted":[167],"determine":[169],"whether":[170],"there":[171],"effects":[173],"benefits":[175],"offered":[177],"Kijang,":[185],"Branch":[186],"Surabaya":[188],"Basuki":[189],"Rachmat":[190],"Loyalty.":[193],"By":[194],"using":[195],"multiple":[196],"linear":[197],"regression":[198],"equation":[199],"analysis,":[200],"independent":[202],"variables":[203],"consist":[205],"Financial":[207],"Benefits,":[208,210],"Social":[209],"Structural":[212],"Benefits":[213],"simultaneously":[214],"have":[215],"significant":[217],"effect":[218],"dependent":[221],"variable.":[222]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-05-12T00:00:00"}
