{"id":"https://openalex.org/W4244965103","doi":"https://doi.org/10.29036/jots.v10i18.91","title":"Implications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector","display_name":"Implications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector","publication_year":2019,"publication_date":"2019-05-14","ids":{"openalex":"https://openalex.org/W4244965103","doi":"https://doi.org/10.29036/jots.v10i18.91"},"language":"en","primary_location":{"id":"doi:10.29036/jots.v10i18.91","doi":"https://doi.org/10.29036/jots.v10i18.91","is_oa":true,"landing_page_url":"https://doi.org/10.29036/jots.v10i18.91","pdf_url":"https://jots.cz/index.php/JoTS/article/download/91/54","source":{"id":"https://openalex.org/S4210224545","display_name":"Journal of Tourism and Services","issn_l":"1804-5650","issn":["1804-5650"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-c","anvur-scientific","erih-plus","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310314311","host_organization_name":"University of Business in Prague","host_organization_lineage":["https://openalex.org/P4310314311"],"host_organization_lineage_names":["University of Business in Prague"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism and Services","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://jots.cz/index.php/JoTS/article/download/91/54","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031823140","display_name":"J\u00e1n Dobrovi\u010d","orcid":"https://orcid.org/0000-0002-0637-106X","observed_orcids":["https://orcid.org/0000-0002-0637-106X","https://orcid.org/0000-0003-0734-4191"]},"institutions":[{"id":"https://openalex.org/I173161963","display_name":"University of Pre\u0161ov","ror":"https://ror.org/02ndfsn03","country_code":"SK","type":"education","lineage":["https://openalex.org/I173161963"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"J\u00e1n Dobrovi\u010d","raw_affiliation_strings":["University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of Management"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of Management","institution_ids":["https://openalex.org/I173161963"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029942833","display_name":"\u013dubom\u00edr Kmeco","orcid":"https://orcid.org/0000-0003-0622-0605","observed_orcids":["https://orcid.org/0000-0003-0622-0605"]},"institutions":[{"id":"https://openalex.org/I2801355324","display_name":"University of Business in Prague","ror":"https://ror.org/04rgg2p32","country_code":"CZ","type":"education","lineage":["https://openalex.org/I2801355324"]}],"countries":["CZ"],"is_corresponding":false,"raw_author_name":"\u013dubom\u00edr Kmeco","raw_affiliation_strings":["University College of Business in Prague, Department of Tourism"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University College of Business in Prague, Department of Tourism","institution_ids":["https://openalex.org/I2801355324"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037037589","display_name":"Peter Gallo","orcid":"https://orcid.org/0000-0001-5193-1997","observed_orcids":["https://orcid.org/0000-0001-5193-1997"]},"institutions":[{"id":"https://openalex.org/I173161963","display_name":"University of Pre\u0161ov","ror":"https://ror.org/02ndfsn03","country_code":"SK","type":"education","lineage":["https://openalex.org/I173161963"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"Peter Gallo","raw_affiliation_strings":["University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of  Tourism and Hotel Management","University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of Management"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of  Tourism and Hotel Management","institution_ids":["https://openalex.org/I173161963"]},{"raw_affiliation_string":"University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of Management","institution_ids":["https://openalex.org/I173161963"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037037589","display_name":"Peter Gallo","orcid":"https://orcid.org/0000-0001-5193-1997","observed_orcids":["https://orcid.org/0000-0001-5193-1997"]},"institutions":[{"id":"https://openalex.org/I173161963","display_name":"University of Pre\u0161ov","ror":"https://ror.org/02ndfsn03","country_code":"SK","type":"education","lineage":["https://openalex.org/I173161963"]}],"countries":["SK"],"is_corresponding":false,"raw_author_name":"Peter Gallo, jr.","raw_affiliation_strings":["University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of  Tourism and Hotel Management","University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of Management"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of  Tourism and Hotel Management","institution_ids":["https://openalex.org/I173161963"]},{"raw_affiliation_string":"University of Pre\u0161ov in Pre\u0161ov, Faculty of management, Department of Management","institution_ids":["https://openalex.org/I173161963"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":10.3805,"has_fulltext":true,"cited_by_count":33,"citation_normalized_percentile":{"value":0.97714543,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"10","issue":"18","first_page":"47","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.017100000753998756,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.00860000029206276,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/efqm-excellence-model","display_name":"EFQM excellence model","score":0.9629999995231628},{"id":"https://openalex.org/keywords/strategic-management","display_name":"strategic management","score":0.8700000047683716},{"id":"https://openalex.org/keywords/tourism-enterprises","display_name":"tourism enterprises","score":0.9229999780654907},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.777999997138977},{"id":"https://openalex.org/keywords/implementation-barriers","display_name":"implementation barriers","score":0.6610000133514404},{"id":"https://openalex.org/keywords/performance-improvement","display_name":"performance improvement","score":0.6959999799728394}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6467535495758057},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.47571760416030884},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.47314751148223877},{"id":"https://openalex.org/C4384302","wikidata":"https://www.wikidata.org/wiki/Q49918","display_name":"Statistical population","level":3,"score":0.4455104470252991},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42371395230293274},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.41737401485443115},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.403342604637146},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2986449599266052},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13961797952651978},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10641169548034668},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.08535152673721313},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08054131269454956},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.07885298132896423},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.29036/jots.v10i18.91","doi":"https://doi.org/10.29036/jots.v10i18.91","is_oa":true,"landing_page_url":"https://doi.org/10.29036/jots.v10i18.91","pdf_url":"https://jots.cz/index.php/JoTS/article/download/91/54","source":{"id":"https://openalex.org/S4210224545","display_name":"Journal of Tourism and Services","issn_l":"1804-5650","issn":["1804-5650"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-c","anvur-scientific","erih-plus","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310314311","host_organization_name":"University of Business in Prague","host_organization_lineage":["https://openalex.org/P4310314311"],"host_organization_lineage_names":["University of Business in Prague"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism and Services","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.29036/jots.v10i18.91","doi":"https://doi.org/10.29036/jots.v10i18.91","is_oa":true,"landing_page_url":"https://doi.org/10.29036/jots.v10i18.91","pdf_url":"https://jots.cz/index.php/JoTS/article/download/91/54","source":{"id":"https://openalex.org/S4210224545","display_name":"Journal of Tourism and Services","issn_l":"1804-5650","issn":["1804-5650"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["abdc-c","anvur-scientific","erih-plus","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310314311","host_organization_name":"University of Business in Prague","host_organization_lineage":["https://openalex.org/P4310314311"],"host_organization_lineage_names":["University of Business in Prague"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Tourism and Services","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.6299999952316284,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4244965103.pdf","grobid_xml":"https://content.openalex.org/works/W4244965103.grobid-xml"},"referenced_works_count":33,"referenced_works":["https://openalex.org/W1973825251","https://openalex.org/W2023450512","https://openalex.org/W2024791812","https://openalex.org/W2024900540","https://openalex.org/W2038802191","https://openalex.org/W2065184828","https://openalex.org/W2086017805","https://openalex.org/W2119433993","https://openalex.org/W2188470228","https://openalex.org/W2202397337","https://openalex.org/W2301998375","https://openalex.org/W2461158786","https://openalex.org/W2475049491","https://openalex.org/W2739236195","https://openalex.org/W2780623900","https://openalex.org/W2799528515","https://openalex.org/W2811066556","https://openalex.org/W2828835712","https://openalex.org/W2832925417","https://openalex.org/W2900296015","https://openalex.org/W2903686601","https://openalex.org/W2903803793","https://openalex.org/W2905339738","https://openalex.org/W2909596017","https://openalex.org/W2909762890","https://openalex.org/W2909997561","https://openalex.org/W2911759165","https://openalex.org/W2916416362","https://openalex.org/W2940221645","https://openalex.org/W3200940260","https://openalex.org/W4251931043","https://openalex.org/W4320031981","https://openalex.org/W7053249367"],"related_works":["https://openalex.org/W4283450418","https://openalex.org/W2998772821","https://openalex.org/W2242659709","https://openalex.org/W2319515391","https://openalex.org/W2977141044","https://openalex.org/W4399010081","https://openalex.org/W2083377033","https://openalex.org/W4387318649","https://openalex.org/W7066013819","https://openalex.org/W4212831753"],"abstract_inverted_index":{"The":[0,15,47,86,118,159],"article":[1,33],"focuses":[2],"on":[3,36,58,90,122],"the":[4,12,37,51,59,70,79,108,113,123,126,140,144,147,152,168,174,180,188,195],"use":[5,38,60,71,145,172],"of":[6,39,50,61,72,81,116,125,146,161,171,173,190,197],"a":[7,20,156,183],"strategic":[8],"management":[9,22],"tool,":[10],"especially":[11],"EFQM":[13,16,148],"model.":[14],"Excellence":[17],"Model":[18],"is":[19],"comprehensive":[21],"tool":[23,185],"used":[24],"to":[25,54,65,103,165,178],"assess":[26],"and":[27,64,77,112,131,150,177],"improve":[28],"business":[29],"performance.":[30],"In":[31],"this":[32,40,62,73],"we":[34,94,106],"focused":[35],"model":[41,63,74,149,176,181],"in":[42,45,75,84,194],"tourism":[43],"enterprises":[44],"Slovakia.":[46],"main":[48],"goal":[49],"paper":[52,163],"was":[53,88,164],"carry":[55],"out":[56,134,167],"research":[57,87,132],"identify":[66],"barriers":[67],"that":[68,142],"prevent":[69,143],"managing":[76],"increasing":[78,187],"performance":[80,189],"businesses":[82,191],"active":[83],"tourism.":[85,198],"based":[89],"formulated":[91,121],"hypotheses,":[92],"which":[93],"verified":[95],"using":[96,155],"statistical":[97,101],"methods.":[98],"As":[99],"suitable":[100,184],"methods":[102],"verify":[104],"hypotheses":[105,119],"chose":[107],"population":[109],"proportion":[110],"method":[111],"Chi-square":[114],"test":[115],"independence.":[117],"were":[120],"basis":[124],"available":[127],"literature,":[128],"published":[129],"articles":[130],"carried":[133],"so":[135],"far.":[136],"We":[137],"also":[138],"described":[139],"reasons":[141],"analyzed":[151],"relevant":[153],"context":[154],"standard":[157],"deviation.":[158],"aim":[160],"our":[162],"find":[166],"current":[169],"state":[170],"mentioned":[175],"present":[179],"as":[182],"for":[186],"not":[192],"only":[193],"field":[196]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":4}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2022-05-12T00:00:00"}
