{"id":"https://openalex.org/W4244261663","doi":"https://doi.org/10.15358/0340-1650-2001-8-417","title":"Customer Relationship Management","display_name":"Customer Relationship Management","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W4244261663","doi":"https://doi.org/10.15358/0340-1650-2001-8-417"},"language":"de","primary_location":{"id":"doi:10.15358/0340-1650-2001-8-417","doi":"https://doi.org/10.15358/0340-1650-2001-8-417","is_oa":false,"landing_page_url":"https://doi.org/10.15358/0340-1650-2001-8-417","pdf_url":null,"source":{"id":"https://openalex.org/S4210182545","display_name":"WiSt - Wirtschaftswissenschaftliches Studium","issn_l":"0340-1650","issn":["0340-1650"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320552","host_organization_name":"C.H. Beck","host_organization_lineage":["https://openalex.org/P4310320552"],"host_organization_lineage_names":["C.H. Beck"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"WiSt - Wirtschaftswissenschaftliches Studium","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039597622","display_name":"Hajo Hippner","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hajo Hippner","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063032422","display_name":"St\u00e9phan Martin","orcid":"https://orcid.org/0000-0003-0214-2806","observed_orcids":["https://orcid.org/0000-0003-0214-2806"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stephan Martin","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5060566920","display_name":"Klaus D. Wilde","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Klaus D. Wilde","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.1774,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.951992,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"30","issue":"8","first_page":"417","last_page":"422"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4968000054359436,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.4968000054359436,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.42089998722076416,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.06539999693632126,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.8650000095367432},{"id":"https://openalex.org/keywords/business-models","display_name":"business models","score":0.6359999775886536},{"id":"https://openalex.org/keywords/public-administration-models","display_name":"public administration models","score":0.4519999921321869},{"id":"https://openalex.org/keywords/economic-structure","display_name":"economic structure","score":0.4269999861717224}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5319298505783081},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4217327833175659},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.41630807518959045},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1883009672164917}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.15358/0340-1650-2001-8-417","doi":"https://doi.org/10.15358/0340-1650-2001-8-417","is_oa":false,"landing_page_url":"https://doi.org/10.15358/0340-1650-2001-8-417","pdf_url":null,"source":{"id":"https://openalex.org/S4210182545","display_name":"WiSt - Wirtschaftswissenschaftliches Studium","issn_l":"0340-1650","issn":["0340-1650"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320552","host_organization_name":"C.H. Beck","host_organization_lineage":["https://openalex.org/P4310320552"],"host_organization_lineage_names":["C.H. Beck"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"WiSt - Wirtschaftswissenschaftliches Studium","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2088245148","https://openalex.org/W2023002330","https://openalex.org/W2163070751","https://openalex.org/W2785777372","https://openalex.org/W2900495720","https://openalex.org/W2774978246","https://openalex.org/W2079739261","https://openalex.org/W2111682527","https://openalex.org/W2079684318","https://openalex.org/W2016353673"],"abstract_inverted_index":{"F\u00fcr":[0],"den":[1],"Erfolg":[2],"in":[3],"Studium":[4],"und":[5,9,14,33,37,47],"Beruf":[6],"ist":[7],"aktuelles":[8],"methodisches":[10],"Wirtschaftswissen":[11],"das":[12],"A":[13],"O.":[15],"Die":[16],"Zeitschrift":[17],"WiSt":[18],"liefert":[19],"dieses":[20],"Wissen":[21],"Monat":[22],"f\u00fcr":[23],"Monat.":[24],"Hochaktuelle":[25],"Wirtschaftsthemen":[26],"werden":[27],"vor":[28],"dem":[29],"Hintergrund":[30],"der":[31],"volks-":[32],"betriebswirtschaftlichen":[34],"Modelle":[35],"er\u00f6rtert":[36],"diskutiert.":[38],"So":[39],"bleiben":[40],"Sie":[41],"up-to-date,":[42],"kennen":[43],"die":[44],"brisanten":[45],"Details":[46],"durchschauen":[48],"schnell":[49],"komplexe":[50],"Wirtschaftsstrukturen.":[51]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":4}],"updated_date":"2026-05-06T06:03:25.996018","created_date":"2025-10-10T00:00:00"}