{"id":"https://openalex.org/W4244064516","doi":"https://doi.org/10.4018/978-1-5225-5475-2.ch024","title":"The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty Toward the Websites of Their Favorable Football Teams","display_name":"The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty Toward the Websites of Their Favorable Football Teams","publication_year":2018,"publication_date":"2018-02-07","ids":{"openalex":"https://openalex.org/W4244064516","doi":"https://doi.org/10.4018/978-1-5225-5475-2.ch024"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-5225-5475-2.ch024","doi":"https://doi.org/10.4018/978-1-5225-5475-2.ch024","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-5225-5475-2.ch024","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sports Media, Marketing, and Management","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4255017116","display_name":"Sports Media, Marketing, and Management"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005873720","display_name":"Javad Khazaei Pool","orcid":"https://orcid.org/0000-0002-8499-9282","observed_orcids":["https://orcid.org/0000-0002-8499-9282"]},"institutions":[{"id":"https://openalex.org/I39268498","display_name":"University of Isfahan","ror":"https://ror.org/05h9t7759","country_code":"IR","type":"education","lineage":["https://openalex.org/I39268498"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Javad Khazaei Pool","raw_affiliation_strings":["University of Isfahan, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Isfahan, Iran","institution_ids":["https://openalex.org/I39268498"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Ali Dehghan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I176611909","display_name":"California Lutheran University","ror":"https://ror.org/05qpen692","country_code":"US","type":"education","lineage":["https://openalex.org/I176611909"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ali Dehghan","raw_affiliation_strings":["California Lutheran University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"California Lutheran University, USA","institution_ids":["https://openalex.org/I176611909"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029384322","display_name":"Hadi Balouei Jamkhaneh","orcid":"https://orcid.org/0000-0001-5250-7127","observed_orcids":["https://orcid.org/0000-0001-5250-7127"]},"institutions":[{"id":"https://openalex.org/I4871159","display_name":"University of Mazandaran","ror":"https://ror.org/05fp9g671","country_code":"IR","type":"education","lineage":["https://openalex.org/I4871159"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Hadi Balouei Jamkhaneh","raw_affiliation_strings":["University of Mazandaran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Mazandaran, Iran","institution_ids":["https://openalex.org/I4871159"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090664321","display_name":"Akbar Jaberi","orcid":"https://orcid.org/0000-0002-7849-8668","observed_orcids":["https://orcid.org/0000-0002-7849-8668"]},"institutions":[{"id":"https://openalex.org/I23946033","display_name":"University of Tehran","ror":"https://ror.org/05vf56z40","country_code":"IR","type":"education","lineage":["https://openalex.org/I23946033"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Akbar Jaberi","raw_affiliation_strings":["University of Tehran, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tehran, Iran","institution_ids":["https://openalex.org/I23946033"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091125234","display_name":"Maryam Sharifkhani","orcid":"https://orcid.org/0009-0000-9380-3475","observed_orcids":["https://orcid.org/0009-0000-9380-3475"]},"institutions":[{"id":"https://openalex.org/I39268498","display_name":"University of Isfahan","ror":"https://ror.org/05h9t7759","country_code":"IR","type":"education","lineage":["https://openalex.org/I39268498"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Maryam Sharifkhani","raw_affiliation_strings":["University of Isfahan, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Isfahan, Iran","institution_ids":["https://openalex.org/I39268498"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.6599,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.92690661,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"470","last_page":"485"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10942","display_name":"Sports, Gender, and Society","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.9380000233650208},{"id":"https://openalex.org/keywords/football-fans","display_name":"football fans","score":0.7269999980926514},{"id":"https://openalex.org/keywords/fan-satisfaction","display_name":"fan satisfaction","score":0.9120000004768372},{"id":"https://openalex.org/keywords/fan-loyalty","display_name":"fan loyalty","score":0.9950000047683716},{"id":"https://openalex.org/keywords/sports-club-website","display_name":"sports club website","score":0.8759999871253967},{"id":"https://openalex.org/keywords/sports-marketing","display_name":"sports marketing","score":0.7400000095367432}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7625532150268555},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.6919823884963989},{"id":"https://openalex.org/C2778444522","wikidata":"https://www.wikidata.org/wiki/Q1081491","display_name":"Football","level":2,"score":0.654695987701416},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6310300230979919},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5908282995223999},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5552307963371277},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5436571836471558},{"id":"https://openalex.org/C2776459890","wikidata":"https://www.wikidata.org/wiki/Q3297812","display_name":"Club","level":2,"score":0.5110393762588501},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.46088361740112305},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43073397874832153},{"id":"https://openalex.org/C545824763","wikidata":"https://www.wikidata.org/wiki/Q3321471","display_name":"Sports marketing","level":4,"score":0.41337770223617554},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.16319283843040466},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16067010164260864},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.11220294237136841},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.08724144101142883},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C105702510","wikidata":"https://www.wikidata.org/wiki/Q514","display_name":"Anatomy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-5225-5475-2.ch024","doi":"https://doi.org/10.4018/978-1-5225-5475-2.ch024","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-5225-5475-2.ch024","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sports Media, Marketing, and Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W312711827","https://openalex.org/W1508956119","https://openalex.org/W1541106796","https://openalex.org/W1543209321","https://openalex.org/W1581842463","https://openalex.org/W1898610025","https://openalex.org/W1964444730","https://openalex.org/W1965574139","https://openalex.org/W1967008435","https://openalex.org/W1969310771","https://openalex.org/W1969487570","https://openalex.org/W1974035056","https://openalex.org/W1991522105","https://openalex.org/W1996991921","https://openalex.org/W1999683867","https://openalex.org/W2008202927","https://openalex.org/W2009499731","https://openalex.org/W2009508973","https://openalex.org/W2010227918","https://openalex.org/W2010977599","https://openalex.org/W2014049963","https://openalex.org/W2017624521","https://openalex.org/W2020701958","https://openalex.org/W2025348689","https://openalex.org/W2030180774","https://openalex.org/W2038628153","https://openalex.org/W2040586266","https://openalex.org/W2040892133","https://openalex.org/W2049188792","https://openalex.org/W2055565976","https://openalex.org/W2057314287","https://openalex.org/W2058883838","https://openalex.org/W2068066169","https://openalex.org/W2070064788","https://openalex.org/W2070094106","https://openalex.org/W2072586921","https://openalex.org/W2074232755","https://openalex.org/W2083980187","https://openalex.org/W2088178370","https://openalex.org/W2098440369","https://openalex.org/W2108526624","https://openalex.org/W2110774022","https://openalex.org/W2123717597","https://openalex.org/W2139933737","https://openalex.org/W2148862896","https://openalex.org/W2151694441","https://openalex.org/W2158181978","https://openalex.org/W2167907212","https://openalex.org/W2288197027","https://openalex.org/W4409109393"],"related_works":["https://openalex.org/W2114487959","https://openalex.org/W2200831242","https://openalex.org/W3003128569","https://openalex.org/W2755651562","https://openalex.org/W4306653022","https://openalex.org/W7020143832","https://openalex.org/W2611522043","https://openalex.org/W2895928170","https://openalex.org/W3000287599","https://openalex.org/W108055046"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,11,26,32,60,74,104],"the":[3,9,22,42,58,72,93,102,111],"current":[4],"study":[5],"was":[6,37],"to":[7],"examine":[8],"effect":[10,59],"electronic":[12,61],"service":[13,62],"quality":[14,63,85,106],"on":[15,57,65],"fan":[16,19,66,69,108],"satisfaction":[17,67],"and":[18,29,68,86,107,113],"loyalty":[20,70,109],"in":[21,92,110],"online":[23],"environment.":[24],"Selection":[25],"three":[27],"hundred":[28],"fifty-six":[30],"fans":[31],"a":[33,115],"famous":[34],"sports":[35,94],"club":[36],"through":[38],"random":[39],"sampling":[40],"using":[41],"club's":[43],"website.":[44],"AMOS":[45],"used":[46],"structural":[47],"equation":[48],"modeling":[49],"for":[50,117],"data":[51],"analysis.":[52],"Results":[53],"provided":[54],"strong":[55],"support":[56],"(E-S-QUAL)":[64],"toward":[71],"website":[73],"their":[75],"favorable":[76],"football":[77],"teams.":[78],"Business":[79],"enterprises":[80],"have":[81],"well":[82],"researched":[83],"e-service":[84,105],"loyalty.":[87],"However,":[88],"limited":[89],"research":[90],"exists":[91],"context.":[95],"This":[96],"paper":[97],"provides":[98],"valuable":[99],"insight":[100],"into":[101],"measurement":[103],"sport":[112],"offers":[114],"foundation":[116],"future":[118],"marketing":[119],"research.":[120]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-05-12T00:00:00"}
