{"id":"https://openalex.org/W4244035948","doi":"https://doi.org/10.5038/2375-0901.9.4.7","title":"A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders","display_name":"A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders","publication_year":2006,"publication_date":"2006-09-01","ids":{"openalex":"https://openalex.org/W4244035948","doi":"https://doi.org/10.5038/2375-0901.9.4.7"},"language":"en","primary_location":{"id":"doi:10.5038/2375-0901.9.4.7","doi":"https://doi.org/10.5038/2375-0901.9.4.7","is_oa":true,"landing_page_url":"https://doi.org/10.5038/2375-0901.9.4.7","pdf_url":"https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1280&context=jpt","source":{"id":"https://openalex.org/S4210212366","display_name":"Journal of Public Transportation","issn_l":"1077-291X","issn":["1077-291X","2375-0901"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-b","cwts-core","doaj","dongbi-c","norway-1","poland-40","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Public Transportation","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1280&context=jpt","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109804506","display_name":"Julian M. Benjamin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I35777872","display_name":"North Carolina Agricultural and Technical State University","ror":"https://ror.org/02aze4h65","country_code":"US","type":"education","lineage":["https://openalex.org/I35777872"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Julian Benjamin","raw_affiliation_strings":["North Carolina A&T State University","A&T State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"North Carolina A&T State University","institution_ids":["https://openalex.org/I35777872"]},{"raw_affiliation_string":"A&T State University","institution_ids":["https://openalex.org/I35777872"]}]},{"author_position":"last","author":{"id":null,"display_name":"Gregory Price","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I35777872","display_name":"North Carolina Agricultural and Technical State University","ror":"https://ror.org/02aze4h65","country_code":"US","type":"education","lineage":["https://openalex.org/I35777872"]},{"id":"https://openalex.org/I61937129","display_name":"Jackson State University","ror":"https://ror.org/01ecnnp60","country_code":"US","type":"education","lineage":["https://openalex.org/I4210141039","https://openalex.org/I61937129"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Gregory Price","raw_affiliation_strings":["Jackson State University","A&T State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jackson State University","institution_ids":["https://openalex.org/I61937129"]},{"raw_affiliation_string":"A&T State University","institution_ids":["https://openalex.org/I35777872"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2110,"currency":"USD","value_usd":2110},"apc_paid":null,"fwci":0.9869,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.89439147,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"9","issue":"4","first_page":"107","last_page":"124"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.016100000590085983,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10298","display_name":"Urban Transport and Accessibility","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/demand-responsive-transport","display_name":"demand-responsive transport","score":0.640999972820282},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6610000133514404},{"id":"https://openalex.org/keywords/elderly-riders","display_name":"elderly riders","score":0.9639999866485596},{"id":"https://openalex.org/keywords/travel-behavior","display_name":"travel behavior","score":0.6729999780654907},{"id":"https://openalex.org/keywords/trip-counts","display_name":"trip counts","score":0.5789999961853027},{"id":"https://openalex.org/keywords/poisson-regression","display_name":"Poisson regression","score":0.574999988079071},{"id":"https://openalex.org/keywords/winston-salem-north-carolina","display_name":"Winston-Salem","score":0.6869999766349792}],"concepts":[{"id":"https://openalex.org/C157085824","wikidata":"https://www.wikidata.org/wiki/Q2384809","display_name":"TRIPS architecture","level":2,"score":0.8336313962936401},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6153799891471863},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5868988633155823},{"id":"https://openalex.org/C73269764","wikidata":"https://www.wikidata.org/wiki/Q954529","display_name":"Poisson regression","level":3,"score":0.5803385972976685},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4747239351272583},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4553864002227783},{"id":"https://openalex.org/C144072006","wikidata":"https://www.wikidata.org/wiki/Q4462116","display_name":"Travel behavior","level":2,"score":0.44187432527542114},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.439018189907074},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.4304470717906952},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.429246187210083},{"id":"https://openalex.org/C58037377","wikidata":"https://www.wikidata.org/wiki/Q92785211","display_name":"Level of service","level":2,"score":0.42434653639793396},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2484615445137024},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18939733505249023},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.11891773343086243},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.08781629800796509},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5038/2375-0901.9.4.7","doi":"https://doi.org/10.5038/2375-0901.9.4.7","is_oa":true,"landing_page_url":"https://doi.org/10.5038/2375-0901.9.4.7","pdf_url":"https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1280&context=jpt","source":{"id":"https://openalex.org/S4210212366","display_name":"Journal of Public Transportation","issn_l":"1077-291X","issn":["1077-291X","2375-0901"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-b","cwts-core","doaj","dongbi-c","norway-1","poland-40","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Public Transportation","raw_type":"journal-article"},{"id":"pmh:oai:digitalcommons.usf.edu:jpt-1280","doi":null,"is_oa":true,"landing_page_url":"https://digitalcommons.usf.edu/jpt/vol9/iss4/7","pdf_url":"https://digitalcommons.usf.edu/context/jpt/article/1280/viewcontent/COMPLIANT_jpt__vol9__iss4__7.pdf","source":{"id":"https://openalex.org/S4377196272","display_name":"Digital Commons - University of South Florida (University of South Florida)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2613432","host_organization_name":"University of South Florida","host_organization_lineage":["https://openalex.org/I2613432"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Public Transportation","raw_type":"article"}],"best_oa_location":{"id":"doi:10.5038/2375-0901.9.4.7","doi":"https://doi.org/10.5038/2375-0901.9.4.7","is_oa":true,"landing_page_url":"https://doi.org/10.5038/2375-0901.9.4.7","pdf_url":"https://digitalcommons.usf.edu/cgi/viewcontent.cgi?article=1280&context=jpt","source":{"id":"https://openalex.org/S4210212366","display_name":"Journal of Public Transportation","issn_l":"1077-291X","issn":["1077-291X","2375-0901"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["abdc-b","cwts-core","doaj","dongbi-c","norway-1","poland-40","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Public Transportation","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5142999887466431,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320306108","display_name":"U.S. Department of Transportation","ror":"https://ror.org/02xfw2e90"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4244035948.pdf","grobid_xml":"https://content.openalex.org/works/W4244035948.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W603809921","https://openalex.org/W654398407","https://openalex.org/W789022217","https://openalex.org/W1972707698","https://openalex.org/W1984223879","https://openalex.org/W1990757376","https://openalex.org/W4300917500"],"related_works":["https://openalex.org/W7096117268","https://openalex.org/W7099150630","https://openalex.org/W568399944","https://openalex.org/W638939270","https://openalex.org/W4413142494","https://openalex.org/W3172841238","https://openalex.org/W2159187654","https://openalex.org/W2026260473","https://openalex.org/W2944212870","https://openalex.org/W614757327"],"abstract_inverted_index":{"New":[0],"transportation":[1],"technology":[2],"that":[3,171,186],"directly":[4],"impacts":[5],"consumers":[6],"should":[7],"be":[8],"evaluated":[9],"by":[10,143,155],"the":[11,34,51,73,76,80,114,126,129,137,146,151,172,176],"people":[12,57],"who":[13,58,62],"are":[14,59],"affected.":[15],"Automated":[16],"dispatching":[17],"has":[18],"become":[19],"standard":[20],"practice":[21],"for":[22,56,79],"paratransit":[23],"services.":[24],"This":[25,119],"article":[26,120],"summarizes":[27],"a":[28,38,134,161,167],"study":[29],"analyzing":[30],"consumer":[31],"response":[32],"to":[33,50,85],"Mobility":[35,46,77,115,147,177],"Manager":[36,47,78,116,178],"at":[37],"demonstration":[39],"site":[40],"in":[41,128,139,150,190],"Winston-Salem,":[42],"North":[43],"Carolina.":[44],"The":[45,107],"was":[48],"applied":[49],"TransAID":[52],"demand-responsive":[53],"mini-bus":[54],"service":[55,91,96,184],"elderly":[60],"or":[61],"have":[63],"disabilities.":[64,182],"Survey":[65],"data":[66],"from":[67,166],"two":[68],"questionnaires,":[69],"before":[70],"and":[71,89,103,203],"after":[72,111],"implementation":[74,112,144],"of":[75,113,125,131,136,145,153,175,194,197],"same":[81],"subjects,":[82],"were":[83,158,179,192],"used":[84],"examine":[86],"travel":[87,105,109,140],"behavior":[88],"perceived":[90],"quality.":[92],"These":[93],"travelers":[94],"reported":[95],"improvements":[97],"such":[98],"as":[99,133,160],"easier":[100],"telephone":[101],"access":[102],"shorter":[104],"times.":[106],"respondents\u2019":[108],"patterns":[110],"remained":[117],"stable.":[118],"also":[121],"provides":[122],"econometric":[123],"estimates":[124],"change":[127,138],"number":[130,152,196],"trips":[132,154,191],"function":[135],"attributes":[141,185],"affected":[142,188],"Manager.":[148],"Changes":[149],"survey":[156],"respondents":[157],"treated":[159],"Poisson":[162,168],"random":[163],"variable.":[164],"Results":[165],"regression":[169],"show":[170],"primary":[173],"beneficiaries":[174],"riders":[180],"with":[181],"Perceived":[183],"significantly":[187],"changes":[189],"length":[193],"trip,":[195],"stops":[198],"picking":[199],"up":[200],"additional":[201],"passengers,":[202],"physical":[204],"comfort.":[205]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2016,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-05-12T00:00:00"}
