{"id":"https://openalex.org/W4244027832","doi":"https://doi.org/10.4018/978-1-7998-8546-7.ch032","title":"Continuance Usage of Mobile Banking Services Among Small and Medium Enterprises (SMEs) in Tanzania","display_name":"Continuance Usage of Mobile Banking Services Among Small and Medium Enterprises (SMEs) in Tanzania","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W4244027832","doi":"https://doi.org/10.4018/978-1-7998-8546-7.ch032"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-7998-8546-7.ch032","doi":"https://doi.org/10.4018/978-1-7998-8546-7.ch032","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-7998-8546-7.ch032","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research Anthology on Concepts, Applications, and Challenges of FinTech","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4238204800","display_name":"Research Anthology on Concepts, Applications, and Challenges of FinTech"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034921593","display_name":"Herman Eliawaha Mandari","orcid":"https://orcid.org/0000-0001-5401-8677","observed_orcids":["https://orcid.org/0000-0001-5401-8677"]},"institutions":[{"id":"https://openalex.org/I4210142187","display_name":"Institute of Finance Management","ror":"https://ror.org/04jsebv71","country_code":"TZ","type":"education","lineage":["https://openalex.org/I4210142187"]}],"countries":["TZ"],"is_corresponding":false,"raw_author_name":"Herman E. Mandari","raw_affiliation_strings":["The Institute of Finance Management, Dar es Salaam, Tanzania"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Institute of Finance Management, Dar es Salaam, Tanzania","institution_ids":["https://openalex.org/I4210142187"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059180694","display_name":"Daniel Ntabagi Koloseni","orcid":"https://orcid.org/0000-0002-4104-2704","observed_orcids":["https://orcid.org/0000-0002-4104-2704"]},"institutions":[{"id":"https://openalex.org/I4210142187","display_name":"Institute of Finance Management","ror":"https://ror.org/04jsebv71","country_code":"TZ","type":"education","lineage":["https://openalex.org/I4210142187"]}],"countries":["TZ"],"is_corresponding":false,"raw_author_name":"Daniel Ntabagi Koloseni","raw_affiliation_strings":["The Institute of Finance Management, Dar es Salaam, Tanzania"],"raw_orcid":"https://orcid.org/0000-0002-4104-2704","affiliations":[{"raw_affiliation_string":"The Institute of Finance Management, Dar es Salaam, Tanzania","institution_ids":["https://openalex.org/I4210142187"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108664683","display_name":"Julius J. Macha","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210142187","display_name":"Institute of Finance Management","ror":"https://ror.org/04jsebv71","country_code":"TZ","type":"education","lineage":["https://openalex.org/I4210142187"]}],"countries":["TZ"],"is_corresponding":false,"raw_author_name":"Julius Macha","raw_affiliation_strings":["The Institute of Finance Management, Dar es Salaam, Tanzania"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Institute of Finance Management, Dar es Salaam, Tanzania","institution_ids":["https://openalex.org/I4210142187"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210142187"],"apc_list":null,"apc_paid":null,"fwci":0.4958,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.60159363,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"619","last_page":"636"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-banking","display_name":"mobile banking","score":0.9649999737739563},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.8539999723434448},{"id":"https://openalex.org/keywords/small-and-medium-sized-enterprises","display_name":"small and medium-sized enterprises","score":0.9879999756813049},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.7350000143051147},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.8740000128746033},{"id":"https://openalex.org/keywords/perceived-trust","display_name":"perceived trust","score":0.953000009059906},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.6359999775886536},{"id":"https://openalex.org/keywords/user-attitudes","display_name":"user attitudes","score":0.8389999866485596},{"id":"https://openalex.org/keywords/tanzania","display_name":"Tanzania","score":0.6200000047683716}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.94056636095047},{"id":"https://openalex.org/C2779357621","wikidata":"https://www.wikidata.org/wiki/Q655495","display_name":"Tanzania","level":2,"score":0.831597089767456},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.8072105646133423},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7497294545173645},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5056254863739014},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.49272826313972473},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.449869841337204},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4344024956226349},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.42085760831832886},{"id":"https://openalex.org/C3019135560","wikidata":"https://www.wikidata.org/wiki/Q1960","display_name":"Dar es salaam","level":3,"score":0.417108952999115},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1116897463798523},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0929059088230133},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08692699670791626},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C91375879","wikidata":"https://www.wikidata.org/wiki/Q15473274","display_name":"Environmental planning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-7998-8546-7.ch032","doi":"https://doi.org/10.4018/978-1-7998-8546-7.ch032","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-7998-8546-7.ch032","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research Anthology on Concepts, Applications, and Challenges of FinTech","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W1516624930","https://openalex.org/W1680842844","https://openalex.org/W1769125033","https://openalex.org/W1791587663","https://openalex.org/W1836311887","https://openalex.org/W1941640779","https://openalex.org/W1967620891","https://openalex.org/W1972306754","https://openalex.org/W1972405262","https://openalex.org/W1976263539","https://openalex.org/W1976893898","https://openalex.org/W1984441809","https://openalex.org/W1985419904","https://openalex.org/W1988050849","https://openalex.org/W1989243075","https://openalex.org/W1991446590","https://openalex.org/W2009852829","https://openalex.org/W2017678097","https://openalex.org/W2017800628","https://openalex.org/W2018201949","https://openalex.org/W2024167628","https://openalex.org/W2026587258","https://openalex.org/W2028176572","https://openalex.org/W2031889621","https://openalex.org/W2036149274","https://openalex.org/W2036347082","https://openalex.org/W2050830488","https://openalex.org/W2057643324","https://openalex.org/W2062673559","https://openalex.org/W2064369906","https://openalex.org/W2071666535","https://openalex.org/W2094267460","https://openalex.org/W2098252735","https://openalex.org/W2099697766","https://openalex.org/W2100025715","https://openalex.org/W2103356704","https://openalex.org/W2108617106","https://openalex.org/W2110506823","https://openalex.org/W2112643368","https://openalex.org/W2122765269","https://openalex.org/W2149608872","https://openalex.org/W2160497216","https://openalex.org/W2162553893","https://openalex.org/W2163870992","https://openalex.org/W2168569455","https://openalex.org/W2239306219","https://openalex.org/W2254684374","https://openalex.org/W2297877383","https://openalex.org/W2335431711","https://openalex.org/W2336264579","https://openalex.org/W2397022890","https://openalex.org/W2486271227","https://openalex.org/W2582001908","https://openalex.org/W2584824339","https://openalex.org/W2759410578","https://openalex.org/W2775820375","https://openalex.org/W2912812321","https://openalex.org/W4243066652"],"related_works":["https://openalex.org/W2771559690","https://openalex.org/W3009429402","https://openalex.org/W7139085295","https://openalex.org/W2969478303","https://openalex.org/W2462475610","https://openalex.org/W4286359316","https://openalex.org/W4362583350","https://openalex.org/W4412571697","https://openalex.org/W4405493249","https://openalex.org/W2942217025"],"abstract_inverted_index":{"The":[0,15,75,116],"study":[1,16,76,117],"examines":[2],"the":[3,18,32,70,139,146],"intention":[4],"to":[5,30,68,130],"continue":[6],"using":[7,45],"mobile":[8,39,90,111,126,136,153],"banking":[9,40,91,112,127,132,154],"services":[10,113,133,155],"among":[11,92,114,156],"SMEs":[12,93],"in":[13,35,61,94,144],"Tanzania.":[14,95],"extended":[17],"ECS-IS":[19],"model":[20],"by":[21,125],"adding":[22],"three":[23],"variables:":[24],"ease-of-use,":[25],"perceived":[26,98,101],"trust,":[27,99],"and":[28,52,72,80,100],"attitude":[29,81],"address":[31],"existing":[33],"challenges":[34],"continuance":[36,87,108,150],"usage":[37,88,109,151],"of":[38,56,89,110,152],"services.":[41],"Data":[42],"was":[43,66],"collected":[44],"a":[46,83],"self-administered":[47],"questionnaire":[48],"from":[49],"company's":[50],"owners":[51],"managers.":[53],"A":[54],"total":[55],"287":[57],"responses":[58],"were":[59],"used":[60,124],"data":[62],"analysis.":[63],"SEM":[64],"technique":[65],"employed":[67],"evaluate":[69],"measurement":[71],"structural":[73],"models.":[74],"found":[77],"that":[78],"satisfaction":[79],"have":[82,103],"direct":[84],"influence":[85],"on":[86,107],"Furthermore,":[96,138],"confirmation,":[97],"usefulness":[102],"an":[104],"indirect":[105],"effect":[106],"SMEs.":[115,157],"provides":[118],"useful":[119],"insights":[120],"which":[121,148],"could":[122],"be":[123],"service":[128],"providers":[129],"improve":[131],"delivered":[134],"through":[135],"technology.":[137],"findings":[140],"will":[141],"assist":[142],"scholars":[143],"understanding":[145],"antecedents":[147],"affect":[149]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-05-12T00:00:00"}