{"id":"https://openalex.org/W4239338254","doi":"https://doi.org/10.31227/osf.io/cq458","title":"PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN TERHADAP NASABAH PADA BANK NAGARI CABANG SITEBA PADANG","display_name":"PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN TERHADAP NASABAH PADA BANK NAGARI CABANG SITEBA PADANG","publication_year":2019,"publication_date":"2019-01-27","ids":{"openalex":"https://openalex.org/W4239338254","doi":"https://doi.org/10.31227/osf.io/cq458"},"language":"en","primary_location":{"id":"doi:10.31227/osf.io/cq458","doi":"https://doi.org/10.31227/osf.io/cq458","is_oa":true,"landing_page_url":"https://doi.org/10.31227/osf.io/cq458","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"volume":null,"type":"preprint","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.31227/osf.io/cq458","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009249953","display_name":"MIRAWATI","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3131189940","display_name":"University of National Education","ror":"https://ror.org/00m160r09","country_code":"ID","type":"education","lineage":["https://openalex.org/I3131189940"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"MIRAWATI","raw_affiliation_strings":["Akademi Keuangan dan Perbankan \"Pembangunan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Keuangan dan Perbankan \"Pembangunan","institution_ids":["https://openalex.org/I3131189940"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059137977","display_name":"jhon fernos","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3131189940","display_name":"University of National Education","ror":"https://ror.org/00m160r09","country_code":"ID","type":"education","lineage":["https://openalex.org/I3131189940"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"jhon fernos","raw_affiliation_strings":["Akademi Keuangan dan Perbankan \"Pembangunan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Akademi Keuangan dan Perbankan \"Pembangunan","institution_ids":["https://openalex.org/I3131189940"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3131189940"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.01510000042617321,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.9860000014305115},{"id":"https://openalex.org/keywords/bank-customer-service","display_name":"bank customer service","score":0.7170000076293945},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6029999852180481},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.7730000019073486},{"id":"https://openalex.org/keywords/bank-image","display_name":"bank image","score":0.9509999752044678},{"id":"https://openalex.org/keywords/customer-complaint-handling","display_name":"complaint handling","score":0.625},{"id":"https://openalex.org/keywords/bank-nagari","display_name":"Bank Nagari","score":0.7749999761581421}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.8206820487976074},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.612290620803833},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.5965573191642761},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5953889489173889},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49259573221206665},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.47345393896102905},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38991785049438477},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.37954771518707275}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.31227/osf.io/cq458","doi":"https://doi.org/10.31227/osf.io/cq458","is_oa":true,"landing_page_url":"https://doi.org/10.31227/osf.io/cq458","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},{"id":"pmh:oai:share.osf.io:2a6bc1a1-2072-4a76-8954-39d268245117","doi":null,"is_oa":true,"landing_page_url":"https://osf.io/cq458","pdf_url":null,"source":{"id":"https://openalex.org/S4306402438","display_name":"INA-Rxiv (OSF Preprints)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2799848540","host_organization_name":"Center for Open Science","host_organization_lineage":["https://openalex.org/I2799848540"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},{"id":"pmh:oai:share.osf.io:46158-390-A59","doi":null,"is_oa":false,"landing_page_url":"http://doi.org/10.31227/OSF.IO/CQ458","pdf_url":null,"source":{"id":"https://openalex.org/S4306402438","display_name":"INA-Rxiv (OSF Preprints)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I2799848540","host_organization_name":"Center for Open Science","host_organization_lineage":["https://openalex.org/I2799848540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"preprint"}],"best_oa_location":{"id":"doi:10.31227/osf.io/cq458","doi":"https://doi.org/10.31227/osf.io/cq458","is_oa":true,"landing_page_url":"https://doi.org/10.31227/osf.io/cq458","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"posted-content"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2797317848","https://openalex.org/W3157822144","https://openalex.org/W3192379392","https://openalex.org/W4289144562"],"related_works":["https://openalex.org/W6906307150","https://openalex.org/W7047167334","https://openalex.org/W2567425090","https://openalex.org/W6887765098","https://openalex.org/W4312141879","https://openalex.org/W2740723660","https://openalex.org/W4312141909","https://openalex.org/W4323648385","https://openalex.org/W4380624236","https://openalex.org/W4232223193"],"abstract_inverted_index":{"Customer":[0,34,94,109,112],"Service":[1,35,95,110,113],"is":[2,45,100],"a":[3,16,37,65],"communicator":[4],"by":[5,107],"providing":[6,42,118],"all":[7],"information":[8],"and":[9,13,29,44,52],"facilities":[10],"to":[11,18,47,83,120],"customers":[12,51,69],"also":[14,70],"as":[15],"place":[17],"accommodate":[19],"complaints,":[20],"objections,":[21],"or":[22],"consultations":[23],"between":[24],"the":[25,30,54,73,78,86,91,104,108,115],"interests":[26,31],"of":[27,32,58,88,93,117],"banks":[28],"customers.":[33,89,121],"plays":[36],"very":[38,101],"important":[39,102],"role":[40,92],"in":[41,85,96,114],"services":[43,105],"intended":[46],"always":[48],"connect":[49],"with":[50,68],"keep":[53],"relationship":[55,67],"good.":[56],"This":[57],"course":[59],"must":[60],"be":[61],"done":[62],"because":[63],"maintaining":[64,72],"good":[66],"means":[71],"bank's":[74,79],"image":[75,80],"so":[76],"that":[77],"can":[81],"continue":[82],"increase":[84],"eyes":[87],"That":[90],"increasing":[97],"customer":[98],"loyalty":[99],"through":[103],"provided":[106],"department.":[111],"form":[116],"convenience":[119]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":14}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2022-05-12T00:00:00"}