{"id":"https://openalex.org/W4237395136","doi":"https://doi.org/10.1016/s0099-1333(96)90054-3","title":"Editorial: Service quality in libraries and treating users as costomers and non-users as lost or never-gained customers","display_name":"Editorial: Service quality in libraries and treating users as costomers and non-users as lost or never-gained customers","publication_year":1996,"publication_date":"1996-01-01","ids":{"openalex":"https://openalex.org/W4237395136","doi":"https://doi.org/10.1016/s0099-1333(96)90054-3"},"language":"en","primary_location":{"id":"doi:10.1016/s0099-1333(96)90054-3","doi":"https://doi.org/10.1016/s0099-1333(96)90054-3","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0099-1333(96)90054-3","pdf_url":null,"source":{"id":"https://openalex.org/S40528764","display_name":"The Journal of Academic Librarianship","issn_l":"0099-1333","issn":["0099-1333","1879-1999"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","ki-jl-1","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Academic Librarianship","raw_type":"journal-article"},"volume":null,"type":"editorial","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3990,"currency":"USD","value_usd":3990},"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"22","issue":"3","first_page":"171","last_page":"172"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.836899995803833,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.836899995803833,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11813","display_name":"Library Collection Development and Digital Resources","score":0.08699999749660492,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.04470000043511391,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-library-resources","display_name":"digital library resources","score":0.8289999961853027},{"id":"https://openalex.org/keywords/library-use","display_name":"library use","score":0.42500001192092896},{"id":"https://openalex.org/keywords/academic-library-services","display_name":"academic library services","score":0.5289999842643738},{"id":"https://openalex.org/keywords/academic-achievement","display_name":"academic performance","score":0.6010000109672546},{"id":"https://openalex.org/keywords/grade-point-average","display_name":"grade point average","score":0.9929999709129333},{"id":"https://openalex.org/keywords/library-outreach","display_name":"library outreach","score":0.5440000295639038},{"id":"https://openalex.org/keywords/library-collection-development","display_name":"collection development","score":0.906000018119812},{"id":"https://openalex.org/keywords/student-demographics","display_name":"student demographics","score":0.6449999809265137},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.515999972820282}],"concepts":[{"id":"https://openalex.org/C2781400479","wikidata":"https://www.wikidata.org/wiki/Q11640","display_name":"Outreach","level":2,"score":0.8409448862075806},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5421463251113892},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5240307450294495},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.46579110622406006},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.45629122853279114},{"id":"https://openalex.org/C2780416505","wikidata":"https://www.wikidata.org/wiki/Q3567214","display_name":"Collection development","level":2,"score":0.446880578994751},{"id":"https://openalex.org/C119883117","wikidata":"https://www.wikidata.org/wiki/Q679789","display_name":"Information literacy","level":2,"score":0.43592262268066406},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.430732786655426},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4212130308151245},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.4137935936450958},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.40523266792297363},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3385809659957886},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31986555457115173},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27529144287109375},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24072840809822083},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.15837332606315613},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.14283820986747742},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/s0099-1333(96)90054-3","doi":"https://doi.org/10.1016/s0099-1333(96)90054-3","is_oa":false,"landing_page_url":"https://doi.org/10.1016/s0099-1333(96)90054-3","pdf_url":null,"source":{"id":"https://openalex.org/S40528764","display_name":"The Journal of Academic Librarianship","issn_l":"0099-1333","issn":["0099-1333","1879-1999"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","ki-jl-1","norway-1","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Journal of Academic Librarianship","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.9235000014305115,"display_name":"Quality education"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/4","score":0.7300000190734863,"display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":2,"referenced_works":["https://openalex.org/W1967655010","https://openalex.org/W4299125684"],"related_works":["https://openalex.org/W2107250715","https://openalex.org/W4409758086","https://openalex.org/W2070640439","https://openalex.org/W2067784023","https://openalex.org/W6958875544","https://openalex.org/W7155005919","https://openalex.org/W2263558437","https://openalex.org/W7218212980","https://openalex.org/W3014804706","https://openalex.org/W3145788060"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2026-10-01T08:54:57.152042","created_date":"2022-05-12T00:00:00"}
