{"id":"https://openalex.org/W4233941908","doi":"https://doi.org/10.1057/9781137443649_1","title":"Introduction","display_name":"Introduction","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W4233941908","doi":"https://doi.org/10.1057/9781137443649_1"},"language":"en","primary_location":{"id":"doi:10.1057/9781137443649_1","doi":"https://doi.org/10.1057/9781137443649_1","is_oa":false,"landing_page_url":"https://doi.org/10.1057/9781137443649_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463716","display_name":"Palgrave Macmillan UK eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digitizing Government","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4234512475","display_name":"Digitizing Government"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007729877","display_name":"Alan John Brown","orcid":"https://orcid.org/0000-0002-1936-6315","observed_orcids":["https://orcid.org/0000-0002-1936-6315"]},"institutions":[{"id":"https://openalex.org/I28290843","display_name":"University of Surrey","ror":"https://ror.org/00ks66431","country_code":"GB","type":"education","lineage":["https://openalex.org/I28290843"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alan Brown","raw_affiliation_strings":["Surrey Business School, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Surrey Business School, UK","institution_ids":["https://openalex.org/I28290843"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073198160","display_name":"Jerry Fishenden","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I91047523","display_name":"Bath Spa University","ror":"https://ror.org/0038jbq24","country_code":"GB","type":"education","lineage":["https://openalex.org/I91047523"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jerry Fishenden","raw_affiliation_strings":["Bath Spa University, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bath Spa University, UK","institution_ids":["https://openalex.org/I91047523"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5104927978","display_name":"Mark Thompson","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mark Thompson","raw_affiliation_strings":["Cambridge University Judge Business School, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cambridge University Judge Business School, UK","institution_ids":["https://openalex.org/I241749"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9863,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.88854489,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"11"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.7031000256538391,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.7031000256538391,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.14990000426769257,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12779","display_name":"Public Procurement and Policy","score":0.09589999914169312,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-sector-organizations","display_name":"public sector organizations","score":0.6209999918937683},{"id":"https://openalex.org/keywords/public-service-delivery","display_name":"public service delivery","score":0.9100000262260437},{"id":"https://openalex.org/keywords/citizen-needs","display_name":"citizen needs","score":0.4490000009536743},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.781000018119812},{"id":"https://openalex.org/keywords/operational-efficiency","display_name":"operational efficiency","score":0.9440000057220459},{"id":"https://openalex.org/keywords/government-demand","display_name":"government demand","score":0.3310000002384186}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7244053483009338},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.6300291419029236},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5056478977203369},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.45820096135139465},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4264785945415497},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3766184449195862},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3255454897880554},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.27629411220550537},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16798636317253113},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11409235000610352},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.06710630655288696},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.05182492733001709},{"id":"https://openalex.org/C99508421","wikidata":"https://www.wikidata.org/wiki/Q2678675","display_name":"Physical medicine and rehabilitation","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1057/9781137443649_1","doi":"https://doi.org/10.1057/9781137443649_1","is_oa":false,"landing_page_url":"https://doi.org/10.1057/9781137443649_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463716","display_name":"Palgrave Macmillan UK eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319703","host_organization_name":"Palgrave Macmillan","host_organization_lineage":["https://openalex.org/P4310319703","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Palgrave Macmillan","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Digitizing Government","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7096626268","https://openalex.org/W2126903149","https://openalex.org/W4240372837","https://openalex.org/W4241293276","https://openalex.org/W4213199117","https://openalex.org/W4252446561","https://openalex.org/W1589299912","https://openalex.org/W7046892273","https://openalex.org/W1912900235","https://openalex.org/W7098266429"],"abstract_inverted_index":{"Governments":[0],"and":[1,13,31,38,45,55],"public":[2,22],"sector":[3],"organizations":[4],"across":[5],"the":[6,26,29,40],"world":[7],"are":[8],"trying":[9],"to":[10,17,35,46,50],"balance":[11],"essential,":[12],"often":[14],"conflicting,":[15],"demands:":[16],"deliver":[18,51],"better,":[19],"more":[20],"relevant":[21],"services":[23,52],"centred":[24],"on":[25],"needs":[27],"of":[28,42],"citizens":[30],"businesses":[32],"they":[33],"serve;":[34],"reduce":[36],"costs":[37],"improve":[39],"efficiency":[41],"their":[43],"operations;":[44],"reinvent":[47],"supply":[48],"chains":[49],"quickly,":[53],"cheaply":[54],"effectively.":[56]},"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-05-12T00:00:00"}
