{"id":"https://openalex.org/W4233852007","doi":"https://doi.org/10.1007/978-3-658-10920-2_21","title":"Kundenwertorientiertes R\u00fcckgewinnungsmanagement","display_name":"Kundenwertorientiertes R\u00fcckgewinnungsmanagement","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W4233852007","doi":"https://doi.org/10.1007/978-3-658-10920-2_21"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-658-10920-2_21","doi":"https://doi.org/10.1007/978-3-658-10920-2_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-658-10920-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kundenwert","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4240908953","display_name":"Kundenwert"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108800546","display_name":"Bernd Stau\u00df","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I199417121","display_name":"Catholic University of Eichst\u00e4tt-Ingolstadt","ror":"https://ror.org/00mx91s63","country_code":"DE","type":"education","lineage":["https://openalex.org/I199417121"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bernd Stauss","raw_affiliation_strings":["Katholische Universit\u00e4t Eichst\u00e4tt-Ingolstadt (em.), Ingolstadt, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Katholische Universit\u00e4t Eichst\u00e4tt-Ingolstadt (em.), Ingolstadt, Deutschland","institution_ids":["https://openalex.org/I199417121"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011923145","display_name":"Christian Friege","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christian Friege","raw_affiliation_strings":["CEWE Stiftung & Co. KGaA, Oldenburg, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"CEWE Stiftung & Co. KGaA, Oldenburg, Deutschland","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.837,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.92660353,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"451","last_page":"469"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":0.902999997138977},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.7039999961853027},{"id":"https://openalex.org/keywords/customer-acquisition-cost","display_name":"customer acquisition cost","score":0.8019999861717224},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.5379999876022339},{"id":"https://openalex.org/keywords/customer-loss","display_name":"customer loss","score":0.7020000219345093},{"id":"https://openalex.org/keywords/profitability-estimation","display_name":"profitability estimation","score":0.7789999842643738},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.4860000014305115},{"id":"https://openalex.org/keywords/value-based-segmentation","display_name":"value-based segmentation","score":0.4519999921321869}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31019747257232666}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-658-10920-2_21","doi":"https://doi.org/10.1007/978-3-658-10920-2_21","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-658-10920-2_21","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kundenwert","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.5,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W560731667","https://openalex.org/W604827570","https://openalex.org/W1546055336","https://openalex.org/W2030670267","https://openalex.org/W2030796016","https://openalex.org/W2482563560","https://openalex.org/W2500822227","https://openalex.org/W2505623318","https://openalex.org/W2563789632","https://openalex.org/W2595552630","https://openalex.org/W4240376909","https://openalex.org/W4240405974","https://openalex.org/W4243217599","https://openalex.org/W4253608303","https://openalex.org/W4297081765","https://openalex.org/W6618415641","https://openalex.org/W6632421763","https://openalex.org/W6980226425"],"related_works":["https://openalex.org/W2477013548","https://openalex.org/W183333311","https://openalex.org/W22540043","https://openalex.org/W2300215229","https://openalex.org/W1027951724","https://openalex.org/W107610781","https://openalex.org/W2308500441","https://openalex.org/W2299851983","https://openalex.org/W4248251275","https://openalex.org/W4238597479"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-05-12T00:00:00"}
