{"id":"https://openalex.org/W4229752153","doi":"https://doi.org/10.4018/978-1-4666-8468-3.ch038","title":"Applying Open Innovation Strategies to eGovernment for Better Public Services","display_name":"Applying Open Innovation Strategies to eGovernment for Better Public Services","publication_year":2015,"publication_date":"2015-05-11","ids":{"openalex":"https://openalex.org/W4229752153","doi":"https://doi.org/10.4018/978-1-4666-8468-3.ch038"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-4666-8468-3.ch038","doi":"https://doi.org/10.4018/978-1-4666-8468-3.ch038","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-4666-8468-3.ch038","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Economics","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4255637748","display_name":"Economics"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042815567","display_name":"Christos Georgousopoulos","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210134421","display_name":"INTRASOFT International (Luxembourg)","ror":"https://ror.org/02zn9x324","country_code":"LU","type":"company","lineage":["https://openalex.org/I4210134421","https://openalex.org/I86100027"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Georgousopoulos Christos","raw_affiliation_strings":["INTRASOFT International S.A., Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"INTRASOFT International S.A., Luxembourg","institution_ids":["https://openalex.org/I4210134421"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053907579","display_name":"Xenia Ziouvelou","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210162098","display_name":"Athens Information Technology","ror":"https://ror.org/05eqt7s39","country_code":"GR","type":"nonprofit","lineage":["https://openalex.org/I4210162098"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Ziouvelou Xenia","raw_affiliation_strings":["Athens Information Technology, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Athens Information Technology, Greece","institution_ids":["https://openalex.org/I4210162098"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076213887","display_name":"Antonis Ramfos","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210134421","display_name":"INTRASOFT International (Luxembourg)","ror":"https://ror.org/02zn9x324","country_code":"LU","type":"company","lineage":["https://openalex.org/I4210134421","https://openalex.org/I86100027"]}],"countries":["LU"],"is_corresponding":false,"raw_author_name":"Ramfos Antonis","raw_affiliation_strings":["INTRASOFT International S.A., Luxembourg"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"INTRASOFT International S.A., Luxembourg","institution_ids":["https://openalex.org/I4210134421"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045645784","display_name":"Panagiotis Kokkinakos","orcid":"https://orcid.org/0000-0002-9399-1629","observed_orcids":["https://orcid.org/0000-0002-9399-1629"]},"institutions":[{"id":"https://openalex.org/I174458059","display_name":"National Technical University of Athens","ror":"https://ror.org/03cx6bg69","country_code":"GR","type":"education","lineage":["https://openalex.org/I174458059"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Kokkinakos Panagiotis","raw_affiliation_strings":["National Technical University of Athens, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Technical University of Athens, Greece","institution_ids":["https://openalex.org/I174458059"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088276104","display_name":"Anshu N. Jain","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210129961","display_name":"IBM (India)","ror":"https://ror.org/034ahpr11","country_code":"IN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210129961"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Anshu Jain","raw_affiliation_strings":["IBM, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, India","institution_ids":["https://openalex.org/I4210129961"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039037892","display_name":"G. R. Gangadharan","orcid":"https://orcid.org/0000-0002-0764-2650","observed_orcids":["https://orcid.org/0000-0002-0764-2650"]},"institutions":[{"id":"https://openalex.org/I4210129961","display_name":"IBM (India)","ror":"https://ror.org/034ahpr11","country_code":"IN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210129961"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"G. R. Gangadharan","raw_affiliation_strings":["IBM, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM, India","institution_ids":["https://openalex.org/I4210129961"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034427778","display_name":"Y\u00e9hia Taher","orcid":"https://orcid.org/0000-0002-8706-8889","observed_orcids":["https://orcid.org/0000-0002-8706-8889"]},"institutions":[{"id":"https://openalex.org/I193700539","display_name":"Tilburg University","ror":"https://ror.org/04b8v1s79","country_code":"NL","type":"education","lineage":["https://openalex.org/I193700539"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Taher Yehia","raw_affiliation_strings":["Tilburg University, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tilburg University, The Netherlands","institution_ids":["https://openalex.org/I193700539"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"703","last_page":"727"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.05299999937415123,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.00139999995008111,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/open-innovation","display_name":"open innovation","score":0.9990000128746033},{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.8050000071525574},{"id":"https://openalex.org/keywords/public-services","display_name":"public services","score":0.8029999732971191},{"id":"https://openalex.org/keywords/citizen-participation","display_name":"citizen participation","score":0.8109999895095825},{"id":"https://openalex.org/keywords/participatory-design","display_name":"participatory design","score":0.9340000152587891},{"id":"https://openalex.org/keywords/service-engineering","display_name":"service engineering","score":0.9079999923706055},{"id":"https://openalex.org/keywords/democratic-participation","display_name":"democratic participation","score":0.6620000004768372},{"id":"https://openalex.org/keywords/government-citizen-interaction","display_name":"government-citizen interaction","score":0.7770000100135803},{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.652999997138977}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6247332096099854},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5688644647598267},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5648607015609741},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5444153547286987},{"id":"https://openalex.org/C2119116","wikidata":"https://www.wikidata.org/wiki/Q7181","display_name":"Globalization","level":2,"score":0.4806298613548279},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.47670358419418335},{"id":"https://openalex.org/C2777526511","wikidata":"https://www.wikidata.org/wiki/Q691543","display_name":"Pace","level":2,"score":0.44206202030181885},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.44046175479888916},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4376840889453888},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.43742287158966064},{"id":"https://openalex.org/C2778738651","wikidata":"https://www.wikidata.org/wiki/Q16546687","display_name":"Novelty","level":2,"score":0.43604010343551636},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.41217291355133057},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.33529579639434814},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32791122794151306},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22764801979064941},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19289767742156982},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12738680839538574},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.1138283908367157},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10455504059791565},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-4666-8468-3.ch038","doi":"https://doi.org/10.4018/978-1-4666-8468-3.ch038","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-4666-8468-3.ch038","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Economics","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8970999717712402,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W205729765","https://openalex.org/W414123585","https://openalex.org/W1490974767","https://openalex.org/W1551905080","https://openalex.org/W1595422985","https://openalex.org/W1817347861","https://openalex.org/W1855283887","https://openalex.org/W2012078296","https://openalex.org/W2016851153","https://openalex.org/W2034960640","https://openalex.org/W2066128828","https://openalex.org/W2087156061","https://openalex.org/W2087712586","https://openalex.org/W2094256611","https://openalex.org/W2095364633","https://openalex.org/W2104872336","https://openalex.org/W2108795964","https://openalex.org/W2125111810","https://openalex.org/W2135322495","https://openalex.org/W2142815097","https://openalex.org/W2145620833","https://openalex.org/W2152963130","https://openalex.org/W2162476187","https://openalex.org/W2165385922","https://openalex.org/W2283286870","https://openalex.org/W2295180277","https://openalex.org/W2298076423","https://openalex.org/W2336409968","https://openalex.org/W2561343302","https://openalex.org/W2734598204","https://openalex.org/W4206634639","https://openalex.org/W4213451936","https://openalex.org/W4388121129"],"related_works":["https://openalex.org/W2059008204","https://openalex.org/W4405333261","https://openalex.org/W2566023481","https://openalex.org/W2157325399","https://openalex.org/W2770042050","https://openalex.org/W2087156061","https://openalex.org/W1765076511","https://openalex.org/W2181892512","https://openalex.org/W343651007","https://openalex.org/W3110369762"],"abstract_inverted_index":{"Globalization,":[0],"increasing":[1],"automation,":[2],"and":[3,18,88,97,121],"the":[4,7,28,35,50,63,65,71,80,86,105,129,141],"growth":[5],"of":[6,31,37,67,82,115,131,146],"Internet":[8],"are":[9],"setting":[10],"up":[11],"a":[12,16,89,113],"services-driven":[13,72],"world":[14,73],"at":[15,128],"scale":[17],"pace":[19],"never":[20],"before":[21],"witnessed":[22],"in":[23,34,62,79,85],"history":[24],"whose":[25],"novelty":[26],"is":[27,126,150],"proactive":[29],"engagement":[30,117],"service":[32,38,119,122,133,136],"recipients":[33],"process":[36,114],"delivery.":[39,134],"Such":[40],"change-driving":[41],"forces":[42],"will":[43,74],"inevitably":[44],"drive":[45],"Government":[46,68],"enterprises":[47,69],"to":[48,70,95,139],"reconsider":[49],"way":[51,92],"that":[52],"they":[53],"deliver":[54],"public":[55,83,132,147],"services.":[56],"As":[57],"it":[58],"has":[59],"been":[60],"realized":[61],"industry,":[64],"transition":[66],"call":[75],"for":[76,93],"fundamental":[77],"transformation":[78],"provision":[81],"services":[84,149],"future,":[87],"complete":[90],"new":[91],"Governments":[94],"work":[96],"interact":[98],"with":[99],"their":[100],"citizens.":[101],"Towards":[102],"this":[103],"direction,":[104],"authors":[106],"propose":[107],"an":[108],"open":[109],"innovation":[110],"model":[111],"through":[112],"democratic":[116],"between":[118],"providers":[120],"recipients,":[123],"where":[124],"citizenship":[125],"reinstated":[127],"heart":[130],"A":[135],"engineering":[137],"methodology":[138],"support":[140],"proposed":[142],"citizen-driven":[143],"participatory":[144],"design":[145],"sector":[148],"also":[151],"provided.":[152]},"counts_by_year":[],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-05-11T00:00:00"}