{"id":"https://openalex.org/W42271544","doi":null,"title":"Ubiquitous Tour Information: the Relationships between Service Quality, Perceived Enjoyment, and Behavioral Intention","display_name":"Ubiquitous Tour Information: the Relationships between Service Quality, Perceived Enjoyment, and Behavioral Intention","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W42271544","mag":"42271544"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:amcis2010-1175","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/amcis2010/175","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2010 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100980848","display_name":"Kyung-Mo Ahn","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Kyung-Mo Ahn","raw_affiliation_strings":["Kyung Hee University, Seoul, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kyung Hee University, Seoul, South Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028560073","display_name":"J. P. Shim","orcid":"https://orcid.org/0000-0002-5505-4706","observed_orcids":["https://orcid.org/0000-0002-5505-4706"]},"institutions":[{"id":"https://openalex.org/I99041443","display_name":"Mississippi State University","ror":"https://ror.org/0432jq872","country_code":"US","type":"education","lineage":["https://openalex.org/I4210141039","https://openalex.org/I99041443"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"J. P. Shim","raw_affiliation_strings":["Mississippi State University, Starkville, United States"],"raw_orcid":"https://orcid.org/0000-0002-5505-4706","affiliations":[{"raw_affiliation_string":"Mississippi State University, Starkville, United States","institution_ids":["https://openalex.org/I99041443"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100723546","display_name":"Juyeon Kim","orcid":"https://orcid.org/0000-0001-6797-8271","observed_orcids":["https://orcid.org/0000-0001-6797-8271"]},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Juyeon Kim","raw_affiliation_strings":["Kyung Hee University, Seoul, South Korea"],"raw_orcid":"https://orcid.org/0000-0001-6797-8271","affiliations":[{"raw_affiliation_string":"Kyung Hee University, Seoul, South Korea","institution_ids":["https://openalex.org/I35928602"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2779,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.64754098,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"175","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9243000149726868,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9243000149726868,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.023099999874830246,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.01549999974668026,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9829999804496765},{"id":"https://openalex.org/keywords/perceived-enjoyment","display_name":"perceived enjoyment","score":0.9879999756813049},{"id":"https://openalex.org/keywords/intention-to-use","display_name":"intention to use","score":0.8700000047683716},{"id":"https://openalex.org/keywords/service-quality-dimensions","display_name":"service quality dimensions","score":0.578000009059906},{"id":"https://openalex.org/keywords/performance","display_name":"performance","score":0.5270000100135803},{"id":"https://openalex.org/keywords/information-quality","display_name":"information quality","score":0.875},{"id":"https://openalex.org/keywords/design-quality","display_name":"design quality","score":0.7900000214576721},{"id":"https://openalex.org/keywords/convenience","display_name":"convenience","score":0.8709999918937683},{"id":"https://openalex.org/keywords/tourist-information-services","display_name":"tourism information services","score":0.5109999775886536}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5957918167114258},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.5808610916137695},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5296972393989563},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5180730819702148},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5174363255500793},{"id":"https://openalex.org/C3019940508","wikidata":"https://www.wikidata.org/wiki/Q185957","display_name":"Perceived quality","level":3,"score":0.4309428036212921},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4074305593967438},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18561846017837524},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.18110588192939758},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14490416646003723},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12070637941360474},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C152455256","wikidata":"https://www.wikidata.org/wiki/Q1900597","display_name":"Brand awareness","level":2,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:amcis2010-1175","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/amcis2010/175","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2010 Proceedings","raw_type":"text"},{"id":"mag:42271544","doi":null,"is_oa":false,"landing_page_url":"http://dblp.uni-trier.de/db/conf/amcis/amcis2010.html#AhnK10","pdf_url":null,"source":{"id":"https://openalex.org/S4306417665","display_name":"Americas Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Americas Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W1484391273","https://openalex.org/W1578907434","https://openalex.org/W1596542548","https://openalex.org/W1721421031","https://openalex.org/W1791587663","https://openalex.org/W1885757939","https://openalex.org/W1980569376","https://openalex.org/W1982467726","https://openalex.org/W2005488011","https://openalex.org/W2022727669","https://openalex.org/W2023407407","https://openalex.org/W2025715865","https://openalex.org/W2030123759","https://openalex.org/W2036389121","https://openalex.org/W2050578586","https://openalex.org/W2057012437","https://openalex.org/W2068322856","https://openalex.org/W2073507176","https://openalex.org/W2080119116","https://openalex.org/W2096099424","https://openalex.org/W2099078684","https://openalex.org/W2100813809","https://openalex.org/W2106090893","https://openalex.org/W2122597849","https://openalex.org/W2125776938","https://openalex.org/W2142822317","https://openalex.org/W2145009679","https://openalex.org/W2149967206","https://openalex.org/W2152428978","https://openalex.org/W2158809862","https://openalex.org/W2159645837","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W2082381556","https://openalex.org/W2998681941","https://openalex.org/W3123758129","https://openalex.org/W2614215342","https://openalex.org/W2005711687","https://openalex.org/W1896155186","https://openalex.org/W3027266299","https://openalex.org/W3119599632","https://openalex.org/W3044929751","https://openalex.org/W2603283948"],"abstract_inverted_index":{"This":[0],"study":[1,33],"explored":[2],"the":[3,37,57,70,83,94,123,130,140],"service":[4,68,111],"quality":[5,42,112],"of":[6,29,39,64,72,110,122],"ubiquitous":[7,65],"mobile":[8,30,58],"tour":[9,24,59,66],"information,":[10,60],"which":[11],"has":[12],"been":[13],"emerging":[14],"as":[15],"a":[16,91,100],"new":[17],"solution":[18],"in":[19],"its":[20],"integration":[21],"with":[22,27,56],"providing":[23],"information":[25,67],"services.":[26],"advancement":[28],"technologies.":[31],"The":[32,48,106],"also":[34],"expanded":[35],"on":[36,43,103,118,133,139],"effect":[38],"user\u2019s":[40],"perceived":[41,104],"enjoyment":[44],"and":[45,80,85,96],"usage":[46,119,134],"intention.":[47,120,135],"demonstrative":[49],"analysis":[50],"result,":[51],"from":[52],"users\u2019":[53],"firsthand":[54],"interaction":[55],"led":[61],"to":[62,115,128],"classifications":[63,71],"quality;":[69],"four":[73,108,124],"factors":[74,87,98,109],"consisted":[75],"of:":[76],"\u2018performance\u2019,":[77],"\u2018information\u2019,":[78],"\u2018design\u2019,":[79],"\u2018convenience\u2019.":[81],"While":[82],"design\u2019":[84],"\u2018convenience\u2019":[86],"did":[88],"not":[89],"have":[90,116,129],"significant":[92,101],"impact,":[93],"\u2018performance\u2019":[95,126],"\u2018information\u2019":[97],"had":[99],"impact":[102,117,132],"enjoyment.":[105],"aforementioned":[107],"were":[113],"proven":[114],"Out":[121],"factors,":[125],"proved":[127],"highest":[131],"Managerial":[136],"implications":[137],"based":[138],"results":[141],"are":[142],"discussed.":[143]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
