{"id":"https://openalex.org/W4225123740","doi":"https://doi.org/10.1108/ijchm-05-2021-0639","title":"COVID-19-related job insecurity and employees\u2019 behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal communication","display_name":"COVID-19-related job insecurity and employees\u2019 behavioral outcomes: mediating role of emotional exhaustion and moderating role of symmetrical internal communication","publication_year":2022,"publication_date":"2022-04-29","ids":{"openalex":"https://openalex.org/W4225123740","doi":"https://doi.org/10.1108/ijchm-05-2021-0639"},"language":"en","primary_location":{"id":"doi:10.1108/ijchm-05-2021-0639","doi":"https://doi.org/10.1108/ijchm-05-2021-0639","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijchm-05-2021-0639","pdf_url":null,"source":{"id":"https://openalex.org/S125977778","display_name":"International Journal of Contemporary Hospitality Management","issn_l":"0959-6119","issn":["0959-6119","1757-1049"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Contemporary Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026611128","display_name":"Abdul Karim Khan","orcid":"https://orcid.org/0000-0001-7526-1019","observed_orcids":["https://orcid.org/0000-0001-7526-1019"]},"institutions":[{"id":"https://openalex.org/I201726411","display_name":"United Arab Emirates University","ror":"https://ror.org/01km6p862","country_code":"AE","type":"education","lineage":["https://openalex.org/I201726411"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Abdul Karim Khan","raw_affiliation_strings":["College of Business and Economics, United Arab Emirates University, Al Ain, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business and Economics, United Arab Emirates University, Al Ain, United Arab Emirates","institution_ids":["https://openalex.org/I201726411"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002497948","display_name":"Maria Khalid","orcid":"https://orcid.org/0000-0002-8826-6377","observed_orcids":["https://orcid.org/0000-0002-8826-6377"]},"institutions":[{"id":"https://openalex.org/I152236710","display_name":"Foundation University Islamabad","ror":"https://ror.org/0130a6s10","country_code":"PK","type":"education","lineage":["https://openalex.org/I152236710"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Maria Khalid","raw_affiliation_strings":["Department of Business Administration, Foundation University Islamabad, Islamabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Foundation University Islamabad, Islamabad, Pakistan","institution_ids":["https://openalex.org/I152236710"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060500388","display_name":"Nida Abbas","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I152236710","display_name":"Foundation University Islamabad","ror":"https://ror.org/0130a6s10","country_code":"PK","type":"education","lineage":["https://openalex.org/I152236710"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Nida Abbas","raw_affiliation_strings":["Department of Business Administration, Foundation University Islamabad, Islamabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Foundation University Islamabad, Islamabad, Pakistan","institution_ids":["https://openalex.org/I152236710"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063139304","display_name":"Shehryar Khalid","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I59225215","display_name":"Bahria University","ror":"https://ror.org/02v8d7770","country_code":"PK","type":"education","lineage":["https://openalex.org/I59225215"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Shehryar Khalid","raw_affiliation_strings":["Department of Management Studies, Bahria University, Islamabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Studies, Bahria University, Islamabad, Pakistan","institution_ids":["https://openalex.org/I59225215"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.0514,"has_fulltext":false,"cited_by_count":61,"citation_normalized_percentile":{"value":0.9884351,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"34","issue":"7","first_page":"2496","last_page":"2515"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.38179999589920044,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.38179999589920044,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11959","display_name":"Employment and Welfare Studies","score":0.3158999979496002,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10722","display_name":"Work-Family Balance Challenges","score":0.10130000114440918,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.824999988079071},{"id":"https://openalex.org/keywords/job-insecurity","display_name":"job insecurity","score":0.9990000128746033},{"id":"https://openalex.org/keywords/emotional-exhaustion","display_name":"emotional exhaustion","score":0.7720000147819519},{"id":"https://openalex.org/keywords/work-withdrawal","display_name":"work withdrawal","score":0.5839999914169312},{"id":"https://openalex.org/keywords/employee-behavior","display_name":"employee behavior","score":0.7020000219345093},{"id":"https://openalex.org/keywords/mediation","display_name":"mediation","score":0.6639999747276306},{"id":"https://openalex.org/keywords/moderation","display_name":"moderation","score":0.9079999923706055},{"id":"https://openalex.org/keywords/hospitality-employees","display_name":"hospitality employees","score":0.7820000052452087},{"id":"https://openalex.org/keywords/organizational-communication","display_name":"organizational communication","score":0.5709999799728394}],"concepts":[{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.7725640535354614},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7213551998138428},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.713617742061615},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5679605007171631},{"id":"https://openalex.org/C2992165624","wikidata":"https://www.wikidata.org/wiki/Q302562","display_name":"Job insecurity","level":3,"score":0.5536155700683594},{"id":"https://openalex.org/C71156930","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal communications","level":2,"score":0.5516598224639893},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5247763991355896},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5186023712158203},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.48908811807632446},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.4804079830646515},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.43401920795440674},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.36945417523384094},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.18809190392494202},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14528721570968628},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.12395110726356506},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10336199402809143},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.09460994601249695},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijchm-05-2021-0639","doi":"https://doi.org/10.1108/ijchm-05-2021-0639","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijchm-05-2021-0639","pdf_url":null,"source":{"id":"https://openalex.org/S125977778","display_name":"International Journal of Contemporary Hospitality Management","issn_l":"0959-6119","issn":["0959-6119","1757-1049"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Contemporary Hospitality Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.833299994468689,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"},{"score":0.8048999905586243,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"score":0.4699999988079071,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W782521979","https://openalex.org/W1513847794","https://openalex.org/W1557967775","https://openalex.org/W1901205344","https://openalex.org/W1976711235","https://openalex.org/W1985381857","https://openalex.org/W1988052738","https://openalex.org/W1988571701","https://openalex.org/W2002449135","https://openalex.org/W2032842917","https://openalex.org/W2043623421","https://openalex.org/W2046959046","https://openalex.org/W2048044091","https://openalex.org/W2058720831","https://openalex.org/W2068768032","https://openalex.org/W2071666535","https://openalex.org/W2089692120","https://openalex.org/W2095417327","https://openalex.org/W2097929416","https://openalex.org/W2105113910","https://openalex.org/W2106096361","https://openalex.org/W2112614289","https://openalex.org/W2122912498","https://openalex.org/W2125096408","https://openalex.org/W2129927708","https://openalex.org/W2132952795","https://openalex.org/W2133405898","https://openalex.org/W2136559276","https://openalex.org/W2144816256","https://openalex.org/W2145728765","https://openalex.org/W2153382975","https://openalex.org/W2162437324","https://openalex.org/W2167147550","https://openalex.org/W2270238005","https://openalex.org/W2588183788","https://openalex.org/W2611802348","https://openalex.org/W2625774310","https://openalex.org/W2736232792","https://openalex.org/W2762401865","https://openalex.org/W2800086931","https://openalex.org/W2801806204","https://openalex.org/W2897299244","https://openalex.org/W2897995134","https://openalex.org/W2899673255","https://openalex.org/W2906477035","https://openalex.org/W2913897898","https://openalex.org/W2914221780","https://openalex.org/W2949013826","https://openalex.org/W2970272715","https://openalex.org/W2979859900","https://openalex.org/W2988489317","https://openalex.org/W3007090980","https://openalex.org/W3014628835","https://openalex.org/W3036251912","https://openalex.org/W3037665161","https://openalex.org/W3041376650","https://openalex.org/W3042149128","https://openalex.org/W3047917843","https://openalex.org/W3082696973","https://openalex.org/W3087998971","https://openalex.org/W3092313208","https://openalex.org/W3101452964","https://openalex.org/W3104990048","https://openalex.org/W3114156533","https://openalex.org/W3115847062","https://openalex.org/W3126236692","https://openalex.org/W3132313777","https://openalex.org/W3140780411","https://openalex.org/W3153511892","https://openalex.org/W3171879694","https://openalex.org/W3171935220","https://openalex.org/W3176068781","https://openalex.org/W3178758226","https://openalex.org/W3193325735","https://openalex.org/W4248161867","https://openalex.org/W4251225833"],"related_works":["https://openalex.org/W4286587329","https://openalex.org/W4391900494","https://openalex.org/W4206939730","https://openalex.org/W4309606314","https://openalex.org/W3164467629","https://openalex.org/W3153511892","https://openalex.org/W4402972189","https://openalex.org/W7108632437","https://openalex.org/W4415369692","https://openalex.org/W4389237811"],"abstract_inverted_index":{"Purpose":[0],"This":[1,22,206],"study":[2,23,187,207],"aims":[3],"to":[4,74,89,157,165,188],"examine":[5,189],"the":[6,39,76,108,119,167,177,180,185,190,219],"impact":[7,121,191],"of":[8,15,111,122,148,179,192,199],"COVID-19-related":[9,42,83,112,123,172,193,222],"job":[10,43,84,113,124,173,194,223],"insecurity":[11,44,85,114,125,195,224],"on":[12,115,126,159,196],"two":[13,197],"types":[14,198],"employees\u2019":[16,46,127,200,226],"behaviors:":[17,201],"family":[18,90,202],"undermining":[19,91,203],"and":[20,31,45,69,92,95,161,204,215,225],"withdrawal.":[21,205],"also":[24,208],"proposes":[25],"emotional":[26,101,116,131],"exhaustion":[27,132],"as":[28,35],"a":[29,36,50],"mediator":[30],"symmetrical":[32,104,139,149],"internal":[33,105,140,150],"communication":[34,106,141,163],"moderator":[37],"in":[38,60,67],"relationship":[40,220],"between":[41,221],"behaviors.":[47],"Design/methodology/approach":[48],"Using":[49],"time-lagged":[51],"design,":[52],"data":[53],"were":[54,72],"gathered":[55],"from":[56,171],"193":[57],"employees":[58,136],"working":[59],"Pakistan\u2019s":[61],"hospitality":[62],"sector.":[63],"Structural":[64],"equation":[65],"modeling":[66],"AMOS":[68],"PROCESS":[70],"Macro":[71],"used":[73],"test":[75],"hypotheses.":[77],"Findings":[78],"The":[79],"results":[80],"show":[81],"that":[82],"is":[86,133,184],"positively":[87],"related":[88],"withdrawal":[93],"behaviors,":[94],"these":[96],"associations":[97],"are":[98],"mediated":[99],"by":[100],"exhaustion.":[102,117],"Furthermore,":[103],"weakens":[107],"positive":[109],"influence":[110],"Additionally,":[118],"indirect":[120],"behavioral":[128,227],"outcomes":[129],"via":[130,212],"stronger":[134],"for":[135,143],"with":[137,145,218],"low":[138],"than":[142],"those":[144],"high":[146],"levels":[147],"communication.":[151],"Practical":[152],"implications":[153],"Hospitality":[154],"management":[155],"needs":[156],"focus":[158],"transparent":[160],"horizontal":[162],"patterns":[164],"reduce":[166],"ensuing":[168],"negative":[169],"behaviors":[170],"insecurity.":[174],"Originality/value":[175],"To":[176],"best":[178],"authors\u2019":[181],"knowledge,":[182],"this":[183],"first":[186],"offers":[209],"new":[210],"insights":[211],"mediating":[213],"mechanisms":[214],"moderators":[216],"associated":[217],"reactions.":[228]},"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":22},{"year":2022,"cited_by_count":10}],"updated_date":"2026-10-18T09:31:52.927876","created_date":"2022-05-01T00:00:00"}