{"id":"https://openalex.org/W4224434628","doi":"https://doi.org/10.48550/arxiv.2204.10344","title":"In Private, Secure, Conversational FinBots We Trust","display_name":"In Private, Secure, Conversational FinBots We Trust","publication_year":2022,"publication_date":"2022-04-21","ids":{"openalex":"https://openalex.org/W4224434628","doi":"https://doi.org/10.48550/arxiv.2204.10344"},"language":"en","primary_location":{"id":"pmh:oai:arXiv.org:2204.10344","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2204.10344","pdf_url":"https://arxiv.org/pdf/2204.10344","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"volume":null,"type":"preprint","is_traditional":true,"indexed_in":["arxiv","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2204.10344","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003014065","display_name":"Magdalene Ng","orcid":"https://orcid.org/0000-0002-9914-4586","observed_orcids":["https://orcid.org/0000-0002-9914-4586"]},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ng, Magdalene","raw_affiliation_strings":["School of Computing , Newcastle University ;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing , Newcastle University ;","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015090560","display_name":"Kovila Coopamootoo","orcid":"https://orcid.org/0009-0009-8793-7122","observed_orcids":["https://orcid.org/0009-0009-8793-7122"]},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Coopamootoo, Kovila P. L.","raw_affiliation_strings":["School of Computing , Newcastle University ;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing , Newcastle University ;","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060334998","display_name":"Tasos Spiliotopoulos","orcid":"https://orcid.org/0000-0002-9573-8360","observed_orcids":["https://orcid.org/0000-0002-9573-8360"]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]},{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["AU","GB"],"is_corresponding":false,"raw_author_name":"Spiliotopoulos, Tasos","raw_affiliation_strings":["Newcastle University Business School"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University Business School","institution_ids":["https://openalex.org/I78757542","https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089480890","display_name":"Dave Horsfall","orcid":"https://orcid.org/0000-0002-8086-812X","observed_orcids":["https://orcid.org/0000-0002-8086-812X"]},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Horsfall, Dave","raw_affiliation_strings":["School of Computing , Newcastle University ;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing , Newcastle University ;","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020928606","display_name":"Mhairi Aitken","orcid":"https://orcid.org/0000-0002-4654-9803","observed_orcids":["https://orcid.org/0000-0002-4654-9803"]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]},{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["AU","GB"],"is_corresponding":false,"raw_author_name":"Aitken, Mhairi","raw_affiliation_strings":["Newcastle University Business School"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University Business School","institution_ids":["https://openalex.org/I78757542","https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029147151","display_name":"Ehsan Toreini","orcid":"https://orcid.org/0000-0002-5172-2957","observed_orcids":["https://orcid.org/0000-0002-5172-2957"]},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Toreini, Ehsan","raw_affiliation_strings":["School of Computing , Newcastle University ;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing , Newcastle University ;","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081766456","display_name":"Karen Elliott","orcid":"https://orcid.org/0000-0002-2455-0475","observed_orcids":["https://orcid.org/0000-0002-2455-0475"]},"institutions":[{"id":"https://openalex.org/I78757542","display_name":"University of Newcastle Australia","ror":"https://ror.org/00eae9z71","country_code":"AU","type":"education","lineage":["https://openalex.org/I78757542"]},{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["AU","GB"],"is_corresponding":false,"raw_author_name":"Elliott, Karen","raw_affiliation_strings":["Newcastle University Business School"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University Business School","institution_ids":["https://openalex.org/I78757542","https://openalex.org/I84884186"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072969450","display_name":"Aad van Moorsel","orcid":"https://orcid.org/0000-0001-7233-6943","observed_orcids":["https://orcid.org/0000-0001-7233-6943"]},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"van Moorsel, Aad","raw_affiliation_strings":["School of Computing , Newcastle University ;"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing , Newcastle University ;","institution_ids":["https://openalex.org/I84884186"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8661999702453613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.8661999702453613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.030899999663233757,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.0210999995470047,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversational-interfaces","display_name":"conversational interfaces","score":0.9139999747276306},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"trustworthiness","score":0.6859999895095825},{"id":"https://openalex.org/keywords/privacy","display_name":"privacy","score":0.6669999957084656},{"id":"https://openalex.org/keywords/security-computing","display_name":"security (computing)","score":0.6690000295639038},{"id":"https://openalex.org/keywords/user-requirements","display_name":"user requirements","score":0.7580000162124634},{"id":"https://openalex.org/keywords/text-based-interfaces","display_name":"text-based interfaces","score":0.5860000252723694},{"id":"https://openalex.org/keywords/financial-services","display_name":"financial services","score":0.5580000281333923},{"id":"https://openalex.org/keywords/sensitive-information","display_name":"sensitive data","score":0.45100000500679016}],"concepts":[{"id":"https://openalex.org/C2776900844","wikidata":"https://www.wikidata.org/wiki/Q8028383","display_name":"Witness","level":2,"score":0.7423669695854187},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.713170051574707},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6379220485687256},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.5594322681427002},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4831235110759735},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4803770184516907},{"id":"https://openalex.org/C164516710","wikidata":"https://www.wikidata.org/wiki/Q1166072","display_name":"Financial transaction","level":3,"score":0.44441360235214233},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38215991854667664},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.3774086833000183},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36555930972099304},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1274329423904419},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:arXiv.org:2204.10344","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2204.10344","pdf_url":"https://arxiv.org/pdf/2204.10344","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"pmh:oai:pure.atira.dk:publications/08225d6b-2740-4f96-9544-257e2db3cb3f","doi":null,"is_oa":false,"landing_page_url":"https://research.birmingham.ac.uk/en/publications/08225d6b-2740-4f96-9544-257e2db3cb3f","pdf_url":null,"source":{"id":"https://openalex.org/S4306402634","display_name":"University of Birmingham Research Portal (University of Birmingham)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79619799","host_organization_name":"University of Birmingham","host_organization_lineage":["https://openalex.org/I79619799"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Ng , M , Coopamootoo , K P L , Spiliotopoulos , T , Horsfall , D , Aitken , M , Toreini , E , Elliott , K & Moorsel , A V 2022 ' In private, secure, conversational FinBots we trust ' arXiv . https://doi.org/10.48550/arXiv.2204.10344","raw_type":"workingPaper"},{"id":"doi:10.48550/arxiv.2204.10344","doi":"https://doi.org/10.48550/arxiv.2204.10344","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2204.10344","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2204.10344","doi":null,"is_oa":true,"landing_page_url":"http://arxiv.org/abs/2204.10344","pdf_url":"https://arxiv.org/pdf/2204.10344","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4224434628.pdf","grobid_xml":"https://content.openalex.org/works/W4224434628.grobid-xml"},"referenced_works_count":1,"referenced_works":["https://openalex.org/W2073692684"],"related_works":["https://openalex.org/W3037879042","https://openalex.org/W4289181454","https://openalex.org/W7136806974","https://openalex.org/W7163063111","https://openalex.org/W4308354009","https://openalex.org/W7114062715","https://openalex.org/W7133620616","https://openalex.org/W7079898945","https://openalex.org/W3119022218","https://openalex.org/W3143613370"],"abstract_inverted_index":{"In":[0],"the":[1,4,88],"past":[2],"decade,":[3],"financial":[5,22,57,68,82,122,136],"industry":[6,41],"has":[7],"experienced":[8],"a":[9,15,26,52,60,110],"technology":[10],"revolution.":[11],"While":[12],"we":[13,73],"witness":[14],"rapid":[16],"introduction":[17],"of":[18,28,30,77,90,103,132],"conversational":[19,31,67,98],"bots":[20],"for":[21,54,81],"services,":[23],"there":[24],"is":[25],"lack":[27],"understanding":[29],"user":[32,75],"interfaces":[33,69],"(CUI)":[34],"features":[35],"in":[36,87],"this":[37],"domain.":[38],"The":[39],"finance":[40],"also":[42],"deals":[43],"with":[44,70],"highly":[45],"sensitive":[46],"information":[47],"and":[48,56,94,100,118],"monetary":[49],"transactions,":[50],"presenting":[51],"challenge":[53],"developers":[55],"providers.":[58],"Through":[59],"study":[61],"on":[62,112],"how":[63,113,120],"to":[64,114],"design":[65,80,115],"text-based":[66],"N=410":[71],"participants,":[72],"outline":[74],"requirements":[76],"trustworthy":[78,116],"CUI":[79],"bots.":[83],"We":[84],"posit":[85],"that,":[86],"context":[89],"Finance,":[91],"bot":[92],"privacy":[93],"security":[95],"assurances":[96],"outweigh":[97],"capability":[99],"postulate":[101],"implications":[102],"these":[104],"findings.":[105],"This":[106],"work":[107],"acts":[108],"as":[109],"resource":[111],"FinBots":[117],"demonstrates":[119],"automated":[121],"advisors":[123],"can":[124],"be":[125],"transformed":[126],"into":[127],"trusted":[128],"everyday":[129],"devices,":[130],"capable":[131],"supporting":[133],"users'":[134],"daily":[135],"activities.":[137]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2022-04-27T00:00:00"}