{"id":"https://openalex.org/W4224315664","doi":"https://doi.org/10.25047/j-remi.v3i2.2608","title":"Hubungan Kuatlitas Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Inap di FKTP: Literature Review","display_name":"Hubungan Kuatlitas Pelayanan Kesehatan Dengan Kepuasan Pasien Rawat Inap di FKTP: Literature Review","publication_year":2022,"publication_date":"2022-03-25","ids":{"openalex":"https://openalex.org/W4224315664","doi":"https://doi.org/10.25047/j-remi.v3i2.2608"},"language":"en","primary_location":{"id":"doi:10.25047/j-remi.v3i2.2608","doi":"https://doi.org/10.25047/j-remi.v3i2.2608","is_oa":true,"landing_page_url":"https://doi.org/10.25047/j-remi.v3i2.2608","pdf_url":"https://publikasi.polije.ac.id/index.php/j-remi/article/download/2608/1882","source":{"id":"https://openalex.org/S4387279230","display_name":"J-REMI Jurnal Rekam Medik dan Informasi Kesehatan","issn_l":"2721-866X","issn":["2721-866X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662741","host_organization_name":"Politeknik Negeri Jember","host_organization_lineage":["https://openalex.org/P4404662741"],"host_organization_lineage_names":["Politeknik Negeri Jember"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://publikasi.polije.ac.id/index.php/j-remi/article/download/2608/1882","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041132125","display_name":"Dina Ayu Mashita","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4399657962","display_name":"Politeknik Negeri Jember","ror":"https://ror.org/02k6qnd34","country_code":"ID","type":"education","lineage":["https://openalex.org/I4399657962"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Dina Ayu Mashita","raw_affiliation_strings":["Politeknik Negeri Jember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Negeri Jember","institution_ids":["https://openalex.org/I4399657962"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001176242","display_name":"Ervina Rachmawati","orcid":"https://orcid.org/0000-0003-1152-0450","observed_orcids":["https://orcid.org/0000-0003-1152-0450"]},"institutions":[{"id":"https://openalex.org/I4399657962","display_name":"Politeknik Negeri Jember","ror":"https://ror.org/02k6qnd34","country_code":"ID","type":"education","lineage":["https://openalex.org/I4399657962"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Ervina Racmawati","raw_affiliation_strings":["Politeknik Negeri Jember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Negeri Jember","institution_ids":["https://openalex.org/I4399657962"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103205725","display_name":"Atma Deharja","orcid":"https://orcid.org/0000-0002-2536-8405","observed_orcids":["https://orcid.org/0000-0002-2536-8405"]},"institutions":[{"id":"https://openalex.org/I4399657962","display_name":"Politeknik Negeri Jember","ror":"https://ror.org/02k6qnd34","country_code":"ID","type":"education","lineage":["https://openalex.org/I4399657962"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Atma Deharja","raw_affiliation_strings":["Politeknik Negeri Jember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Politeknik Negeri Jember","institution_ids":["https://openalex.org/I4399657962"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026456092","display_name":"Efri Tri Ardianto","orcid":"https://orcid.org/0000-0001-7580-6832","observed_orcids":["https://orcid.org/0000-0001-7580-6832"]},"institutions":[{"id":"https://openalex.org/I4399657962","display_name":"Politeknik Negeri Jember","ror":"https://ror.org/02k6qnd34","country_code":"ID","type":"education","lineage":["https://openalex.org/I4399657962"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Efri Tri Ardiyanto","raw_affiliation_strings":["Jurusan Kesehatan , Politeknik Negeri Jember , Indonesia 1234","Politeknik Negeri Jember"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jurusan Kesehatan , Politeknik Negeri Jember , Indonesia 1234","institution_ids":["https://openalex.org/I4399657962"]},{"raw_affiliation_string":"Politeknik Negeri Jember","institution_ids":["https://openalex.org/I4399657962"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4399657962"],"apc_list":null,"apc_paid":null,"fwci":0.6643,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.65911807,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"3","issue":"2","first_page":"177","last_page":"189"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-of-health-services","display_name":"quality of health services","score":0.8569999933242798},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/hospitalized-patients","display_name":"hospitalized patients","score":0.8349999785423279},{"id":"https://openalex.org/keywords/first-level-health-facilities","display_name":"first-level health facilities","score":0.7609999775886536},{"id":"https://openalex.org/keywords/servqual-dimensions","display_name":"SERVQUAL dimensions","score":0.7020000219345093},{"id":"https://openalex.org/keywords/tangibles","display_name":"tangibles","score":0.8069999814033508},{"id":"https://openalex.org/keywords/reliability","display_name":"reliability","score":1.0},{"id":"https://openalex.org/keywords/responsiveness","display_name":"responsiveness","score":1.0},{"id":"https://openalex.org/keywords/assurance","display_name":"assurance","score":0.9990000128746033},{"id":"https://openalex.org/keywords/empathy","display_name":"empathy","score":0.9139999747276306},{"id":"https://openalex.org/keywords/puskesmas","display_name":"Puskesmas","score":0.7950000166893005}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.8543978333473206},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.7594610452651978},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.6944866180419922},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5624198913574219},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.5607922673225403},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5338626503944397},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5239884257316589},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.47128549218177795},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3590133786201477},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3431546986103058},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.29087722301483154},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2647656798362732},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.12556171417236328},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10267576575279236},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09976169466972351},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08035725355148315},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.05296942591667175},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.25047/j-remi.v3i2.2608","doi":"https://doi.org/10.25047/j-remi.v3i2.2608","is_oa":true,"landing_page_url":"https://doi.org/10.25047/j-remi.v3i2.2608","pdf_url":"https://publikasi.polije.ac.id/index.php/j-remi/article/download/2608/1882","source":{"id":"https://openalex.org/S4387279230","display_name":"J-REMI Jurnal Rekam Medik dan Informasi Kesehatan","issn_l":"2721-866X","issn":["2721-866X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662741","host_organization_name":"Politeknik Negeri Jember","host_organization_lineage":["https://openalex.org/P4404662741"],"host_organization_lineage_names":["Politeknik Negeri Jember"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan","raw_type":"journal-article"},{"id":"pmh:oai:ojs.publikasi.polije.ac.id:article/2608","doi":null,"is_oa":true,"landing_page_url":"https://publikasi.polije.ac.id/j-remi/article/view/2608","pdf_url":"https://publikasi.polije.ac.id/j-remi/article/download/2608/1882","source":{"id":"https://openalex.org/S4387279230","display_name":"J-REMI Jurnal Rekam Medik dan Informasi Kesehatan","issn_l":"2721-866X","issn":["2721-866X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662741","host_organization_name":"Politeknik Negeri Jember","host_organization_lineage":["https://openalex.org/P4404662741"],"host_organization_lineage_names":["Politeknik Negeri Jember"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"10.25047/j-remi.v3i2","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.25047/j-remi.v3i2.2608","doi":"https://doi.org/10.25047/j-remi.v3i2.2608","is_oa":true,"landing_page_url":"https://doi.org/10.25047/j-remi.v3i2.2608","pdf_url":"https://publikasi.polije.ac.id/index.php/j-remi/article/download/2608/1882","source":{"id":"https://openalex.org/S4387279230","display_name":"J-REMI Jurnal Rekam Medik dan Informasi Kesehatan","issn_l":"2721-866X","issn":["2721-866X"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4404662741","host_organization_name":"Politeknik Negeri Jember","host_organization_lineage":["https://openalex.org/P4404662741"],"host_organization_lineage_names":["Politeknik Negeri Jember"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.8048999905586243,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4224315664.pdf","grobid_xml":"https://content.openalex.org/works/W4224315664.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W2174145961","https://openalex.org/W2226643182","https://openalex.org/W2538673960","https://openalex.org/W2803795995","https://openalex.org/W2976790337","https://openalex.org/W2985374175","https://openalex.org/W3015456344","https://openalex.org/W4245468946"],"related_works":["https://openalex.org/W3178066614","https://openalex.org/W2734797357","https://openalex.org/W7216583034","https://openalex.org/W3188255929","https://openalex.org/W7219653657","https://openalex.org/W4404113275","https://openalex.org/W3158623105","https://openalex.org/W4376286398","https://openalex.org/W4306160495","https://openalex.org/W2970834869"],"abstract_inverted_index":{"The":[0,34,64,153,170,190,211],"quality":[1,46,99],"of":[2,12,21,24,36,47,58,82,100,117,140,157,174,194],"Puskesmas":[3],"services":[4,49,102],"was":[5,17],"an":[6,18],"important":[7,19],"factor":[8],"in":[9,245],"the":[10,22,42,45,56,80,83,90,97,122,234,240],"utilization":[11],"health":[13,25,48,62,101,247],"services.":[14],"Patient":[15],"satisfaction":[16,57],"measure":[20],"effectiveness":[23],"care":[26],"providers":[27],"to":[28,40,187],"fulfill":[29],"patient":[30,113,188,209,226],"needs":[31],"and":[32,55,127,146,163,180,201],"expectations.":[33],"purpose":[35],"this":[37],"research":[38],"is":[39,67,133,167,184,214,216],"determine":[41],"relation":[43],"between":[44],"(tangible,":[50,103],"reliability,":[51,104],"responsiveness,":[52,105],"assurance,":[53,106],"empathy)":[54,107],"inpatients":[59],"at":[60],"first-level":[61,246],"facilities.":[63,248],"method":[65],"used":[66],"a":[68,109,144,161,178,199],"literature":[69,84,129,148,159,165,176,182,203],"review":[70],"by":[71],"analyzing":[72],"10":[73],"articles":[74,95],"from":[75,86],"various":[76,87],"sources.":[77],"Based":[78],"on":[79],"results":[81,237],"study":[85],"studies":[88],"obtained,":[89],"researcher":[91],"stated":[92],"that":[93,96,121,131,142,149,166,183,197,204,220,231],"3":[94,147,164,175],"overall":[98],"have":[108],"significant":[110],"relationship":[111,145,162,179,200,207,224],"with":[112,208,225],"satisfaction.":[114,189,210,227],"A":[115],"total":[116],"6":[118],"literatures":[119,196,230],"show":[120,143,150,198,205],"tangible":[123],"dimensions":[124,139],"are":[125,137,229],"related":[126,186],"1":[128],"shows":[130],"there":[132],"no":[134,151,206,223],"relationship.":[135,152],"There":[136,228],"4":[138,158,181],"reliability":[141],"responsiveness":[154],"dimension":[155,172,192,213],"consists":[156,173,193],"showing":[160,177],"not":[168,185,217],"related.":[169],"assurance":[171,212],"empathy":[191],"5":[195],"2":[202],"considered":[215],"good":[218],"so":[219],"it":[221],"has":[222],"only":[232],"writes":[233],"correlation":[235],"test":[236],"without":[238],"explaining":[239],"situation":[241],"or":[242],"facts":[243],"found":[244]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-04-26T00:00:00"}
