{"id":"https://openalex.org/W4214866686","doi":"https://doi.org/10.1109/csde53843.2021.9718383","title":"The impact of demographics on user satisfaction in cloud-based payment systems in Australia","display_name":"The impact of demographics on user satisfaction in cloud-based payment systems in Australia","publication_year":2021,"publication_date":"2021-12-08","ids":{"openalex":"https://openalex.org/W4214866686","doi":"https://doi.org/10.1109/csde53843.2021.9718383"},"language":"en","primary_location":{"id":"doi:10.1109/csde53843.2021.9718383","doi":"https://doi.org/10.1109/csde53843.2021.9718383","is_oa":false,"landing_page_url":"https://doi.org/10.1109/csde53843.2021.9718383","pdf_url":null,"source":{"id":"https://openalex.org/S4363608299","display_name":"IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://figshare.com/articles/conference_contribution/The_impact_of_demographics_on_user_satisfaction_in_cloud-based_payment_systems_in_Australia/26536471","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013044209","display_name":"Domingos Mondego","orcid":"https://orcid.org/0000-0001-6777-3639","observed_orcids":["https://orcid.org/0000-0001-6777-3639"]},"institutions":[{"id":"https://openalex.org/I74899385","display_name":"Central Queensland University","ror":"https://ror.org/023q4bk22","country_code":"AU","type":"education","lineage":["https://openalex.org/I74899385"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Domingos Mondego","raw_affiliation_strings":["Central Queensland University,School of Engineering and Technology,Sydney,Australia","School of Engineering and Technology, Central Queensland University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Central Queensland University,School of Engineering and Technology,Sydney,Australia","institution_ids":["https://openalex.org/I74899385"]},{"raw_affiliation_string":"School of Engineering and Technology, Central Queensland University, Sydney, Australia","institution_ids":["https://openalex.org/I74899385"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057716351","display_name":"Ergun Gide","orcid":"https://orcid.org/0000-0003-2258-1910","observed_orcids":["https://orcid.org/0000-0003-2258-1910"]},"institutions":[{"id":"https://openalex.org/I74899385","display_name":"Central Queensland University","ror":"https://ror.org/023q4bk22","country_code":"AU","type":"education","lineage":["https://openalex.org/I74899385"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Ergun Gide","raw_affiliation_strings":["Central Queensland University,School of Engineering and Technology,Sydney,Australia","School of Engineering and Technology, Central Queensland University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Central Queensland University,School of Engineering and Technology,Sydney,Australia","institution_ids":["https://openalex.org/I74899385"]},{"raw_affiliation_string":"School of Engineering and Technology, Central Queensland University, Sydney, Australia","institution_ids":["https://openalex.org/I74899385"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I74899385"],"apc_list":null,"apc_paid":null,"fwci":1.4717,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.83435961,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":96},"biblio":{"volume":"62","issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.6759999990463257},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.8539999723434448},{"id":"https://openalex.org/keywords/demographic-factors","display_name":"demographic factors","score":0.8100000023841858},{"id":"https://openalex.org/keywords/age","display_name":"age","score":0.925000011920929},{"id":"https://openalex.org/keywords/gender","display_name":"gender","score":0.9869999885559082},{"id":"https://openalex.org/keywords/income","display_name":"income","score":0.9980000257492065},{"id":"https://openalex.org/keywords/online-payment","display_name":"online payment","score":0.7599999904632568}],"concepts":[{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.746553897857666},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7215585112571716},{"id":"https://openalex.org/C2780084366","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demographics","level":2,"score":0.5688672661781311},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5511559247970581},{"id":"https://openalex.org/C2776983043","wikidata":"https://www.wikidata.org/wiki/Q986008","display_name":"Payment system","level":3,"score":0.4969628155231476},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.46980056166648865},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4353083372116089},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42016810178756714},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3791853189468384},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35237327218055725},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.23947665095329285},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.12101110816001892},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1109/csde53843.2021.9718383","doi":"https://doi.org/10.1109/csde53843.2021.9718383","is_oa":false,"landing_page_url":"https://doi.org/10.1109/csde53843.2021.9718383","pdf_url":null,"source":{"id":"https://openalex.org/S4363608299","display_name":"IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE)","raw_type":"proceedings-article"},{"id":"pmh:oai:figshare.com:article/26536471","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/conference_contribution/The_impact_of_demographics_on_user_satisfaction_in_cloud-based_payment_systems_in_Australia/26536471","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/26536471","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/conference_contribution/The_impact_of_demographics_on_user_satisfaction_in_cloud-based_payment_systems_in_Australia/26536471","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1494312746","https://openalex.org/W1791587663","https://openalex.org/W1993127219","https://openalex.org/W2018029625","https://openalex.org/W2035379037","https://openalex.org/W2037326050","https://openalex.org/W2082222849","https://openalex.org/W2100700428","https://openalex.org/W2144236413","https://openalex.org/W2257461403","https://openalex.org/W2516720885","https://openalex.org/W2584586418","https://openalex.org/W2901204686","https://openalex.org/W2938842829","https://openalex.org/W2949677898","https://openalex.org/W2978216321","https://openalex.org/W2981906957","https://openalex.org/W3011623508","https://openalex.org/W3125976894"],"related_works":["https://openalex.org/W6926962685","https://openalex.org/W4411583821","https://openalex.org/W4390613880","https://openalex.org/W4391306044","https://openalex.org/W4387191541","https://openalex.org/W4242752435","https://openalex.org/W4391305975","https://openalex.org/W7123827999","https://openalex.org/W2978216321","https://openalex.org/W7128300400"],"abstract_inverted_index":{"Over":[0],"the":[1,7,23,33,37,41,59,65,74,82,90,108,132,146,155,160],"past":[2],"decade,":[3],"payments":[4],"conducted":[5,129],"over":[6],"Internet,":[8],"or":[9,69],"cloud-based":[10,111],"payments,":[11],"have":[12,191],"significantly":[13],"increased.":[14],"Cloud-based":[15],"payment":[16,24,67,112],"systems":[17,113],"(CBPS)":[18,114],"represent":[19],"an":[20,124],"evolution":[21],"of":[22,35,76,84,92,95,110,138,167],"process":[25],"due":[26],"to":[27,52,88,130],"ubiquity":[28],"and":[29,99,104,145,189],"versatility.":[30],"Yet,":[31],"notwithstanding":[32],"benefits":[34,75],"using":[36,77,143],"CPBS":[38],"are":[39,47,61,174],"undeniable":[40],"adoption":[42,109],"rates":[43],"by":[44],"Australian":[45],"users":[46,60,96],"still":[48],"very":[49],"low":[50],"compared":[51],"other":[53],"countries.":[54],"This":[55,117],"might":[56],"indicate":[57],"that":[58,172,186],"not":[62,72],"satisfied":[63],"with":[64],"current":[66],"systems,":[68],"they":[70],"do":[71],"know":[73],"them.":[78],"In":[79],"this":[80,85],"sense,":[81],"aim":[83],"study":[86,118],"was":[87,128],"investigate":[89],"effect":[91],"personal":[93],"characteristics":[94],"(age,":[97],"gender":[98,188],"income)":[100],"on":[101,107,193],"user":[102,194],"satisfaction,":[103],"their":[105],"impact":[106],"in":[115,180],"Australia.":[116],"used":[119],"a":[120],"quantitative":[121],"approach":[122],"through":[123],"online":[125],"questionnaire":[126],"survey":[127],"measure":[131],"data":[133,137],"collected.":[134],"The":[135,165],"raw":[136],"411":[139],"respondents":[140],"were":[141,148],"collected":[142],"Qualtrics":[144],"results":[147],"imported":[149],"into":[150],"SPSS":[151],"(Statistical":[152],"Package":[153],"for":[154],"Social":[156],"Sciences)":[157],"system,":[158],"where":[159],"sample":[161,168],"homogeneity":[162,169],"took":[163],"place.":[164],"findings":[166],"pointed":[170],"out":[171],"there":[173],"major":[175],"differences":[176],"between":[177],"mean":[178],"values":[179],"some":[181],"responses,":[182],"which":[183],"may":[184],"suggest":[185],"age,":[187],"income":[190],"influence":[192],"satisfaction.":[195]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-03-05T00:00:00"}