{"id":"https://openalex.org/W4214864602","doi":"https://doi.org/10.3389/fpsyg.2022.818845","title":"The Impact of Consumer Purchase Behavior Changes on the Business Model Design of Consumer Services Companies Over the Course of COVID-19","display_name":"The Impact of Consumer Purchase Behavior Changes on the Business Model Design of Consumer Services Companies Over the Course of COVID-19","publication_year":2022,"publication_date":"2022-03-03","ids":{"openalex":"https://openalex.org/W4214864602","doi":"https://doi.org/10.3389/fpsyg.2022.818845","pmid":"https://pubmed.ncbi.nlm.nih.gov/35310236","pmcid":"https://www.ncbi.nlm.nih.gov/pmc/articles/8927628"},"language":"en","primary_location":{"id":"doi:10.3389/fpsyg.2022.818845","doi":"https://doi.org/10.3389/fpsyg.2022.818845","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyg.2022.818845","pdf_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818845/pdf","source":{"id":"https://openalex.org/S9692511","display_name":"Frontiers in Psychology","issn_l":"1664-1078","issn":["1664-1078"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychology","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj","pubmed"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818845/pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025116685","display_name":"Tao Hu","orcid":"https://orcid.org/0000-0002-5401-8164","observed_orcids":["https://orcid.org/0000-0002-5401-8164","https://orcid.org/0009-0004-6659-6801"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hu Tao","raw_affiliation_strings":["School of Business and Administration, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business and Administration, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101684058","display_name":"Xin Sun","orcid":"https://orcid.org/0000-0002-2866-2386","observed_orcids":["https://orcid.org/0000-0002-2866-2386"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Xin Sun","raw_affiliation_strings":["School of Business and Administration, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business and Administration, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100778439","display_name":"Xia Liu","orcid":"https://orcid.org/0000-0001-7190-5032","observed_orcids":["https://orcid.org/0000-0001-7190-5032","https://orcid.org/0009-0006-2135-0423","https://orcid.org/0009-0009-2651-8848"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xia Liu","raw_affiliation_strings":["School of Business and Administration, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business and Administration, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5104032884","display_name":"Jinfang Tian","orcid":"https://orcid.org/0000-0002-1201-3437","observed_orcids":["https://orcid.org/0000-0002-1201-3437"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jinfang Tian","raw_affiliation_strings":["School of Statistics, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Statistics, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100366376","display_name":"Di Zhang","orcid":"https://orcid.org/0000-0001-8740-6107","observed_orcids":["https://orcid.org/0000-0001-8740-6107"]},"institutions":[{"id":"https://openalex.org/I59483232","display_name":"Shandong University of Finance and Economics","ror":"https://ror.org/02e2nnq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I59483232"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Di Zhang","raw_affiliation_strings":["School of Business and Administration, Shandong University of Finance and Economics, Jinan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business and Administration, Shandong University of Finance and Economics, Jinan, China","institution_ids":["https://openalex.org/I59483232"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101684058"],"corresponding_institution_ids":["https://openalex.org/I59483232"],"apc_list":{"value":2950,"currency":"USD","value_usd":2950},"apc_paid":{"value":2950,"currency":"USD","value_usd":2950},"fwci":13.472,"has_fulltext":true,"cited_by_count":68,"citation_normalized_percentile":{"value":0.98683746,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":100},"biblio":{"volume":"13","issue":null,"first_page":"818845","last_page":"818845"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.9320999979972839,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.9320999979972839,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.03739999979734421,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9340000152587891},{"id":"https://openalex.org/keywords/consumer-purchase-behavior","display_name":"consumer purchase behavior","score":0.9959999918937683},{"id":"https://openalex.org/keywords/business-model-design","display_name":"business model design","score":0.9810000061988831},{"id":"https://openalex.org/keywords/consumer-psychology","display_name":"consumer psychology","score":0.7910000085830688},{"id":"https://openalex.org/keywords/purchase-motives","display_name":"purchase motives","score":0.6510000228881836},{"id":"https://openalex.org/keywords/purchase-timing","display_name":"purchase timing","score":0.6000000238418579},{"id":"https://openalex.org/keywords/purchase-method","display_name":"purchase method","score":0.5569999814033508},{"id":"https://openalex.org/keywords/crisis-adaptation","display_name":"crisis adaptation","score":0.6650000214576721}],"concepts":[{"id":"https://openalex.org/C2778738651","wikidata":"https://www.wikidata.org/wiki/Q16546687","display_name":"Novelty","level":2,"score":0.7371538877487183},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6397566795349121},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.6088050603866577},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.583160936832428},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5732398629188538},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5338341593742371},{"id":"https://openalex.org/C137308460","wikidata":"https://www.wikidata.org/wiki/Q1752161","display_name":"Consumer-to-business","level":3,"score":0.45660120248794556},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.41890305280685425},{"id":"https://openalex.org/C177033891","wikidata":"https://www.wikidata.org/wiki/Q5164722","display_name":"Consumer spending","level":3,"score":0.4172019362449646},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.22344174981117249},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18643343448638916},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08669659495353699},{"id":"https://openalex.org/C195742910","wikidata":"https://www.wikidata.org/wiki/Q176494","display_name":"Recession","level":2,"score":0.0},{"id":"https://openalex.org/C165556158","wikidata":"https://www.wikidata.org/wiki/Q83937","display_name":"Keynesian economics","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.3389/fpsyg.2022.818845","doi":"https://doi.org/10.3389/fpsyg.2022.818845","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyg.2022.818845","pdf_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818845/pdf","source":{"id":"https://openalex.org/S9692511","display_name":"Frontiers in Psychology","issn_l":"1664-1078","issn":["1664-1078"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychology","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:8927628","doi":null,"is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/8927628","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Front Psychol","raw_type":"Text"},{"id":"pmid:35310236","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/35310236","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in psychology","raw_type":"Journal Article"},{"id":"pmh:oai:doaj.org/article:3ed1c8a38cc24c0ea15e92d0add928c1","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/3ed1c8a38cc24c0ea15e92d0add928c1","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Frontiers in Psychology, Vol 13 (2022)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.3389/fpsyg.2022.818845","doi":"https://doi.org/10.3389/fpsyg.2022.818845","is_oa":true,"landing_page_url":"https://doi.org/10.3389/fpsyg.2022.818845","pdf_url":"https://www.frontiersin.org/articles/10.3389/fpsyg.2022.818845/pdf","source":{"id":"https://openalex.org/S9692511","display_name":"Frontiers in Psychology","issn_l":"1664-1078","issn":["1664-1078"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","doaj","erih-plus","jufo-1","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320527","host_organization_name":"Frontiers Media","host_organization_lineage":["https://openalex.org/P4310320527"],"host_organization_lineage_names":["Frontiers Media"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Psychology","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[{"id":"https://openalex.org/G2032216234","display_name":null,"funder_award_id":"21BTJ019","funder_id":"https://openalex.org/F4320335869","funder_display_name":"National Social Science Fund of China"},{"id":"https://openalex.org/G3783394569","display_name":null,"funder_award_id":"21CGLJ16","funder_id":"https://openalex.org/F4320335869","funder_display_name":"National Social Science Fund of China"}],"funders":[{"id":"https://openalex.org/F4320335869","display_name":"National Social Science Fund of China","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4214864602.pdf","grobid_xml":"https://content.openalex.org/works/W4214864602.grobid-xml"},"referenced_works_count":68,"referenced_works":["https://openalex.org/W1777859530","https://openalex.org/W1972663072","https://openalex.org/W1973863003","https://openalex.org/W1975453860","https://openalex.org/W1979901945","https://openalex.org/W1990079969","https://openalex.org/W1999022275","https://openalex.org/W2003955258","https://openalex.org/W2012648533","https://openalex.org/W2015536561","https://openalex.org/W2022676517","https://openalex.org/W2024052090","https://openalex.org/W2028184439","https://openalex.org/W2047152187","https://openalex.org/W2055576222","https://openalex.org/W2076354982","https://openalex.org/W2086286053","https://openalex.org/W2093880558","https://openalex.org/W2095405179","https://openalex.org/W2096091786","https://openalex.org/W2100556471","https://openalex.org/W2110506823","https://openalex.org/W2119043452","https://openalex.org/W2120109819","https://openalex.org/W2130172400","https://openalex.org/W2140971219","https://openalex.org/W2166737518","https://openalex.org/W2171799650","https://openalex.org/W2191813830","https://openalex.org/W2509340353","https://openalex.org/W2515315541","https://openalex.org/W2553227351","https://openalex.org/W2796561720","https://openalex.org/W2897460031","https://openalex.org/W2903108424","https://openalex.org/W2926255523","https://openalex.org/W2967988713","https://openalex.org/W2997253538","https://openalex.org/W3005661128","https://openalex.org/W3013474995","https://openalex.org/W3013973823","https://openalex.org/W3019313322","https://openalex.org/W3027747257","https://openalex.org/W3046062440","https://openalex.org/W3047265811","https://openalex.org/W3081183762","https://openalex.org/W3084479249","https://openalex.org/W3093028783","https://openalex.org/W3108260123","https://openalex.org/W3111715005","https://openalex.org/W3112540260","https://openalex.org/W3129127760","https://openalex.org/W3135681909","https://openalex.org/W3139422298","https://openalex.org/W3147431998","https://openalex.org/W3154524432","https://openalex.org/W3162022029","https://openalex.org/W3169453582","https://openalex.org/W3175958805","https://openalex.org/W3183745623","https://openalex.org/W3186109336","https://openalex.org/W3186722447","https://openalex.org/W3194980274","https://openalex.org/W3196281442","https://openalex.org/W3209897372","https://openalex.org/W4232648825","https://openalex.org/W4249412541","https://openalex.org/W6960005413"],"related_works":["https://openalex.org/W6949569935","https://openalex.org/W4391611876","https://openalex.org/W3128770951","https://openalex.org/W6991706692","https://openalex.org/W4379015471","https://openalex.org/W7133497637","https://openalex.org/W4393208329","https://openalex.org/W3194128699","https://openalex.org/W3182364897","https://openalex.org/W4225127512"],"abstract_inverted_index":{"The":[0],"COVID-19":[1],"pandemic":[2,59],"has":[3],"had":[4],"a":[5,70,86,112,131],"profound":[6],"psychological":[7],"and":[8,23,105],"behavioral":[9],"impact":[10,48,88],"on":[11,60,89],"people":[12],"around":[13],"the":[14,39,47,55,58,61,90],"world.":[15],"Consumer":[16],"purchase":[17,51,83,102,120],"behaviors":[18],"have":[19,85],"thus":[20],"changed":[21],"greatly,":[22],"consumer":[24,42,50,66,82,93,135],"services":[25,67,94,136],"companies":[26,68,137],"need":[27],"to":[28,33,35,110,123],"adjust":[29],"their":[30],"business":[31,62,96,114,140],"models":[32,141],"adapt":[34],"this":[36,44],"change.":[37],"From":[38],"perspective":[40],"of":[41,49,57,65,73,92],"psychology,":[43],"paper":[45],"explores":[46],"behavior":[52,84],"changes":[53,80,99,118],"over":[54],"course":[56],"model":[63,115],"design":[64,91],"using":[69],"representative":[71],"survey":[72],"1,742":[74],"individuals.":[75],"Our":[76,128],"results":[77],"show":[78],"that":[79],"in":[81,100,119,138],"significant":[87],"firms'":[95],"models.":[97],"Specifically,":[98],"consumers'":[101],"object,":[103],"motive,":[104],"timeframe":[106],"are":[107],"more":[108],"likely":[109],"spark":[111],"novelty-centered":[113],"design,":[116],"whereas":[117],"method":[121],"tend":[122],"inspire":[124],"an":[125],"efficiency-centered":[126],"one.":[127],"findings":[129],"provide":[130],"theoretical":[132],"reference":[133],"for":[134],"designing":[139],"when":[142],"faced":[143],"with":[144],"unexpected":[145],"crises.":[146]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":26},{"year":2022,"cited_by_count":10}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2022-03-05T00:00:00"}
