{"id":"https://openalex.org/W4214652011","doi":"https://doi.org/10.1093/bjs/znac039.232","title":"348 The New Normal? \u2013 a Survey of Patients\u2019 and Clinicians\u2019 Satisfaction of Remote Consultations During the COVID-19 Pandemic","display_name":"348 The New Normal? \u2013 a Survey of Patients\u2019 and Clinicians\u2019 Satisfaction of Remote Consultations During the COVID-19 Pandemic","publication_year":2022,"publication_date":"2022-02-28","ids":{"openalex":"https://openalex.org/W4214652011","doi":"https://doi.org/10.1093/bjs/znac039.232"},"language":"en","primary_location":{"id":"doi:10.1093/bjs/znac039.232","doi":"https://doi.org/10.1093/bjs/znac039.232","is_oa":true,"landing_page_url":"https://doi.org/10.1093/bjs/znac039.232","pdf_url":"https://academic.oup.com/bjs/article-pdf/109/Supplement_1/znac039.232/42642353/znac039.232.pdf","source":{"id":"https://openalex.org/S61740008","display_name":"British journal of surgery","issn_l":"0007-1323","issn":["0007-1323","1365-2168"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-3","ki-jl-3","medline","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Surgery","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://academic.oup.com/bjs/article-pdf/109/Supplement_1/znac039.232/42642353/znac039.232.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021639300","display_name":"Hannah Byrne","orcid":"https://orcid.org/0000-0002-1920-0614","observed_orcids":["https://orcid.org/0000-0002-1920-0614"]},"institutions":[{"id":"https://openalex.org/I2802371838","display_name":"Northampton General Hospital","ror":"https://ror.org/03rfbyn37","country_code":"GB","type":"healthcare","lineage":["https://openalex.org/I2802371838","https://openalex.org/I4210091058","https://openalex.org/I4210127145"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"H. Byrne","raw_affiliation_strings":["Northampton General Hospital , Northampton, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northampton General Hospital , Northampton, United Kingdom","institution_ids":["https://openalex.org/I2802371838"]}]},{"author_position":"middle","author":{"id":null,"display_name":"F. Roslan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I2802371838","display_name":"Northampton General Hospital","ror":"https://ror.org/03rfbyn37","country_code":"GB","type":"healthcare","lineage":["https://openalex.org/I2802371838","https://openalex.org/I4210091058","https://openalex.org/I4210127145"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"F. Roslan","raw_affiliation_strings":["Northampton General Hospital , Northampton, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northampton General Hospital , Northampton, United Kingdom","institution_ids":["https://openalex.org/I2802371838"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085692631","display_name":"H. Kasbia","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I153648349","display_name":"University of Leicester","ror":"https://ror.org/04h699437","country_code":"GB","type":"education","lineage":["https://openalex.org/I153648349"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"H. Kasbia","raw_affiliation_strings":["Leicester University , Leicester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Leicester University , Leicester, United Kingdom","institution_ids":["https://openalex.org/I153648349"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020312620","display_name":"H. Alzuri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I153648349","display_name":"University of Leicester","ror":"https://ror.org/04h699437","country_code":"GB","type":"education","lineage":["https://openalex.org/I153648349"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"H. Alzuri","raw_affiliation_strings":["Leicester University , Leicester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Leicester University , Leicester, United Kingdom","institution_ids":["https://openalex.org/I153648349"]}]},{"author_position":"middle","author":{"id":null,"display_name":"S. Kazi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I153648349","display_name":"University of Leicester","ror":"https://ror.org/04h699437","country_code":"GB","type":"education","lineage":["https://openalex.org/I153648349"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"S. Kazi","raw_affiliation_strings":["Leicester University , Leicester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Leicester University , Leicester, United Kingdom","institution_ids":["https://openalex.org/I153648349"]}]},{"author_position":"middle","author":{"id":null,"display_name":"F. Sheikh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I153648349","display_name":"University of Leicester","ror":"https://ror.org/04h699437","country_code":"GB","type":"education","lineage":["https://openalex.org/I153648349"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"F. Sheikh","raw_affiliation_strings":["Leicester University , Leicester, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Leicester University , Leicester, United Kingdom","institution_ids":["https://openalex.org/I153648349"]}]},{"author_position":"last","author":{"id":null,"display_name":"J. Ahmed","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I2802371838","display_name":"Northampton General Hospital","ror":"https://ror.org/03rfbyn37","country_code":"GB","type":"healthcare","lineage":["https://openalex.org/I2802371838","https://openalex.org/I4210091058","https://openalex.org/I4210127145"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"J. Ahmed","raw_affiliation_strings":["Northampton General Hospital , Northampton, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Northampton General Hospital , Northampton, United Kingdom","institution_ids":["https://openalex.org/I2802371838"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3039,"currency":"GBP","value_usd":3759},"apc_paid":null,"fwci":0.4039,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.56373298,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":95},"biblio":{"volume":"109","issue":"Supplement_1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10912","display_name":"Telemedicine and Telehealth Implementation","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11296","display_name":"COVID-19 and healthcare impacts","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/2730","display_name":"Oncology"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12439","display_name":"Dental Research and COVID-19","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/3500","display_name":"General Dentistry"},"field":{"id":"https://openalex.org/fields/35","display_name":"Dentistry"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/teleconsultation","display_name":"teleconsultation","score":0.9399999976158142},{"id":"https://openalex.org/keywords/telemedicine","display_name":"telemedicine","score":0.8700000047683716},{"id":"https://openalex.org/keywords/covid-19","display_name":"COVID-19 pandemic","score":0.9829999804496765},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/provider-satisfaction","display_name":"provider satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/face-to-face-consultation","display_name":"face-to-face consultation","score":0.8709999918937683},{"id":"https://openalex.org/keywords/urology","display_name":"urology","score":0.7360000014305115},{"id":"https://openalex.org/keywords/general-surgery","display_name":"general surgery","score":0.8899999856948853},{"id":"https://openalex.org/keywords/vascular-surgery","display_name":"vascular surgery","score":0.9980000257492065},{"id":"https://openalex.org/keywords/physical-examination-limitations","display_name":"physical examination limitations","score":0.8190000057220459},{"id":"https://openalex.org/keywords/social-distancing","display_name":"social distancing","score":0.8690000176429749}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.9088459014892578},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.6896947622299194},{"id":"https://openalex.org/C172656115","wikidata":"https://www.wikidata.org/wiki/Q2142613","display_name":"Social distance","level":5,"score":0.6628341674804688},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.5718376040458679},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.5535759925842285},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.543644905090332},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.5387327075004578},{"id":"https://openalex.org/C2777673361","wikidata":"https://www.wikidata.org/wiki/Q5281228","display_name":"Disadvantage","level":2,"score":0.46330907940864563},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.4462003707885742},{"id":"https://openalex.org/C3007834351","wikidata":"https://www.wikidata.org/wiki/Q82069695","display_name":"Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)","level":5,"score":0.427839994430542},{"id":"https://openalex.org/C3006700255","wikidata":"https://www.wikidata.org/wiki/Q81068910","display_name":"2019-20 coronavirus outbreak","level":3,"score":0.42231595516204834},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.21950659155845642},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.17790305614471436},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.1434258222579956},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.11807012557983398},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.10308831930160522},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C116675565","wikidata":"https://www.wikidata.org/wiki/Q3241045","display_name":"Outbreak","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1093/bjs/znac039.232","doi":"https://doi.org/10.1093/bjs/znac039.232","is_oa":true,"landing_page_url":"https://doi.org/10.1093/bjs/znac039.232","pdf_url":"https://academic.oup.com/bjs/article-pdf/109/Supplement_1/znac039.232/42642353/znac039.232.pdf","source":{"id":"https://openalex.org/S61740008","display_name":"British journal of surgery","issn_l":"0007-1323","issn":["0007-1323","1365-2168"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-3","ki-jl-3","medline","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Surgery","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1093/bjs/znac039.232","doi":"https://doi.org/10.1093/bjs/znac039.232","is_oa":true,"landing_page_url":"https://doi.org/10.1093/bjs/znac039.232","pdf_url":"https://academic.oup.com/bjs/article-pdf/109/Supplement_1/znac039.232/42642353/znac039.232.pdf","source":{"id":"https://openalex.org/S61740008","display_name":"British journal of surgery","issn_l":"0007-1323","issn":["0007-1323","1365-2168"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","dongbi-b","doyens","jufo-3","ki-jl-3","medline","norway-2","poland-200","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"British Journal of Surgery","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.9763000011444092,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4214652011.pdf"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3206186267","https://openalex.org/W4283170500","https://openalex.org/W3216206294","https://openalex.org/W4200150453","https://openalex.org/W4416039064","https://openalex.org/W3206202251","https://openalex.org/W3214366820","https://openalex.org/W3157041080","https://openalex.org/W3153999620","https://openalex.org/W7136011252"],"abstract_inverted_index":{"Abstract":[0],"Aim":[1],"Remote":[2],"consultations":[3],"(RC)":[4],"were":[5,36,56,91,96,118,167],"implemented":[6],"during":[7,125],"the":[8,12,18,74,79,131,174],"COVID-19":[9,132],"pandemic":[10],"with":[11,102,189],"aim":[13],"of":[14,17,30,52,94,107,114,130,135,139,159,163,171,182,186,194,209,227,233],"preventing":[15],"transmission":[16],"virus.":[19],"We":[20],"conducted":[21],"a":[22,46,180,225],"survey":[23,80],"to":[24,58,105,120,144,151,176,215],"assess":[25],"patients\u2019":[26],"and":[27,40,43,61,88,137,154,184,198,241],"clinicians\u2019":[28],"satisfaction":[29],"RC.":[31,53,111,127,203],"Method":[32],"Two":[33],"online":[34],"surveys":[35,55],"created":[37],"for":[38,202],"patient":[39,245],"clinician":[41,247],"feedback,":[42],"each":[44],"recorded":[45],"cohorts'":[47],"opinions":[48],"on":[49],"various":[50],"aspects":[51],"The":[54,192],"distributed":[57],"Urology,":[59],"General":[60],"Vascular":[62],"surgery":[63],"departments":[64],"at":[65],"three":[66],"NHS":[67],"trusts.":[68],"Patient":[69],"feedback":[70,195],"was":[71,179,200],"collected":[72],"over":[73],"phone,":[75],"whilst":[76],"clinicians":[77,90,108,140,164,172,199],"completed":[78],"online.":[81],"Results":[82],"Overall,":[83],"responses":[84],"from":[85,196],"99":[86],"patients":[87,95,115,136,178,187,197],"22":[89],"collected.":[92],"89.9%":[93],"either":[97],"\u2018satisfied":[98],"or":[99,246],"very":[100],"satisfied\u2019":[101],"RC,":[103],"compared":[104],"77.2%":[106],"who":[109],"practiced":[110],"93.9":[112],"%":[113],"felt":[116,173],"they":[117],"able":[119],"discuss":[121],"all":[122],"their":[123,126],"concerns":[124],"However,":[128,204],"outside":[129],"setting":[133],"50%":[134],"59.1%":[138],"would":[141,212],"prefer":[142,213],"face":[143,145,214,216],"consultations.":[146,217],"Both":[147],"cohorts":[148,211],"reported":[149],"adherence":[150],"social":[152],"distancing":[153],"convenience":[155],"as":[156],"key":[157],"advantages":[158],"RC;":[160],"furthermore":[161],"68.2%":[162],"thought":[165],"RC":[166,183,222],"economically":[168],"beneficial.":[169],"100%":[170],"inability":[175],"examine":[177],"disadvantage":[181],"33.8%":[185],"agreed":[188],"this.":[190],"Conclusions":[191],"majority":[193],"positive":[201],"in":[205,230],"future":[206],"approximately":[207],"55%":[208],"both":[210],"Looking":[218],"forward,":[219],"we":[220],"believe":[221],"can":[223],"form":[224],"part":[226],"routine":[228],"practice":[229],"selected":[231],"groups":[232],"patients,":[234],"where":[235],"it":[236],"could":[237],"potentially":[238],"save":[239],"time":[240],"money":[242],"without":[243],"compromising":[244],"satisfaction.":[248]},"counts_by_year":[{"year":2023,"cited_by_count":2}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2022-03-02T00:00:00"}