{"id":"https://openalex.org/W4213074967","doi":"https://doi.org/10.54808/cicic2022.01.13","title":"Implementaci\u00f3n de la Gesti\u00f3n por Procesos en la Gesti\u00f3n de Ventas de una Empresa Metalmec\u00e1nica","display_name":"Implementaci\u00f3n de la Gesti\u00f3n por Procesos en la Gesti\u00f3n de Ventas de una Empresa Metalmec\u00e1nica","publication_year":2022,"publication_date":"2022-02-21","ids":{"openalex":"https://openalex.org/W4213074967","doi":"https://doi.org/10.54808/cicic2022.01.13"},"language":"es","primary_location":{"id":"doi:10.54808/cicic2022.01.13","doi":"https://doi.org/10.54808/cicic2022.01.13","is_oa":false,"landing_page_url":"https://doi.org/10.54808/cicic2022.01.13","pdf_url":null,"source":{"id":"https://openalex.org/S4220651661","display_name":"Memorias","issn_l":"2771-6333","issn":["2771-6333","2771-635X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315991","host_organization_name":"International Institute of Informatics and Cybernetics","host_organization_lineage":["https://openalex.org/P4310315991"],"host_organization_lineage_names":["International Institute of Informatics and Cybernetics"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Memorias de la Conferencia Iberoamericana de Complejidad, Inform\u00e1tica y Cibern\u00e9tica","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://dspace.unitru.edu.pe/handle/UNITRU/19610","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060108878","display_name":"Segundo Edwin Cieza-Mostacero","orcid":"https://orcid.org/0000-0002-3520-4383","observed_orcids":["https://orcid.org/0000-0002-3520-4383"]},"institutions":[{"id":"https://openalex.org/I2802656227","display_name":"Universidad C\u00e9sar Vallejo","ror":"https://ror.org/0297axj39","country_code":"PE","type":"education","lineage":["https://openalex.org/I2802656227"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Segundo E. Cieza-Mostacero","raw_affiliation_strings":["Escuela de Ingenier\u00eda de Sistemas, Universidad C\u00e9sar Vallejo, Trujillo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escuela de Ingenier\u00eda de Sistemas, Universidad C\u00e9sar Vallejo, Trujillo","institution_ids":["https://openalex.org/I2802656227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108132764","display_name":"Jeanette B. Gonz\u00e1lez-Castro","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210091554","display_name":"National University of Trujillo","ror":"https://ror.org/001b4cb05","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210091554"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Jeanette B. Gonz\u00e1lez-Castro","raw_affiliation_strings":["Escuela de Posgrado, Universidad Nacional de Trujillo, Trujillo"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escuela de Posgrado, Universidad Nacional de Trujillo, Trujillo","institution_ids":["https://openalex.org/I4210091554"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":14.3801,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.99135501,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"1","issue":null,"first_page":"13","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.4011000096797943,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.4011000096797943,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.2264000028371811,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.1485999971628189,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"process management","score":0.9829999804496765},{"id":"https://openalex.org/keywords/sales-management","display_name":"sales management","score":0.9950000047683716},{"id":"https://openalex.org/keywords/metalworking-enterprises","display_name":"metalworking company","score":0.7799999713897705},{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.6290000081062317},{"id":"https://openalex.org/keywords/operating-income","display_name":"operating profit","score":0.5709999799728394},{"id":"https://openalex.org/keywords/new-customers","display_name":"new customers","score":0.6809999942779541},{"id":"https://openalex.org/keywords/covid-19-pandemic-impact","display_name":"COVID-19 pandemic impact","score":0.7699999809265137}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4342949390411377},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3699566125869751},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.356953501701355}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.54808/cicic2022.01.13","doi":"https://doi.org/10.54808/cicic2022.01.13","is_oa":false,"landing_page_url":"https://doi.org/10.54808/cicic2022.01.13","pdf_url":null,"source":{"id":"https://openalex.org/S4220651661","display_name":"Memorias","issn_l":"2771-6333","issn":["2771-6333","2771-635X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310315991","host_organization_name":"International Institute of Informatics and Cybernetics","host_organization_lineage":["https://openalex.org/P4310315991"],"host_organization_lineage_names":["International Institute of Informatics and Cybernetics"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Memorias de la Conferencia Iberoamericana de Complejidad, Inform\u00e1tica y Cibern\u00e9tica","raw_type":"proceedings-article"},{"id":"pmh:oai:dspace.unitru.edu.pe:UNITRU/19610","doi":null,"is_oa":true,"landing_page_url":"http://dspace.unitru.edu.pe/handle/UNITRU/19610","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universidad Nacional de Trujillo","raw_type":"info:eu-repo/semantics/doctoralThesis"}],"best_oa_location":{"id":"pmh:oai:dspace.unitru.edu.pe:UNITRU/19610","doi":null,"is_oa":true,"landing_page_url":"http://dspace.unitru.edu.pe/handle/UNITRU/19610","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Universidad Nacional de Trujillo","raw_type":"info:eu-repo/semantics/doctoralThesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7007846313","https://openalex.org/W4387385716","https://openalex.org/W7009227490","https://openalex.org/W7113674376","https://openalex.org/W84661037","https://openalex.org/W7056249274","https://openalex.org/W4412384561","https://openalex.org/W7033422868","https://openalex.org/W7010355801","https://openalex.org/W7038628401"],"abstract_inverted_index":{"La":[0],"presente":[1],"investigaci\u00f3n":[2],"aplicada":[3],"con":[4,7,182],"enfoque":[5],"cuantitativo,":[6],"dise\u00f1o":[8],"preexperimental,":[9],"tuvo":[10,109,253],"como":[11,88,292],"prop\u00f3sito":[12],"determinar":[13],"la":[14,17,20,25,55,76,79,84,90,94,100,126,178,197,200,212,225,246,249,296],"influencia":[15,255],"de":[16,19,27,29,33,42,47,53,59,65,68,75,78,96,99,104,106,117,124,134,137,150,163,174,177,180,184,187,190,199,207,220,229,237,248,268,280,283,290,300],"implementaci\u00f3n":[18,77,247],"gesti\u00f3n":[21,26,80,179,250],"por":[22,45,81,93,196,251],"procesos":[23,252],"en":[24,131,209,215,223,231,240,258,265,295],"ventas":[28,69,208,238,269],"una":[30,40,254],"empresa":[31],"metalmec\u00e1nica":[32],"Per\u00fa,":[34,107],"para":[35,49,83,276],"lo":[36],"cual":[37],"se":[38,86,129,293],"utiliz\u00f3":[39,87],"ficha":[41],"registros,":[43],"validada":[44],"juicio":[46],"expertos,":[48],"medir":[50],"el":[51,218,235,259,266],"n\u00famero":[52,58,67,206,219,236,267,279,282],"ventas,":[54,181,281],"utilidad":[56,213,261],"operacional,":[57],"clientes":[60,221,284],"nuevos,":[61],"eficacia":[62,226,287],"del":[63,102,141,154,165,169,194,205,227,288],"proceso":[64,228,289],"cotizaciones,":[66,291],"planificadas,":[70],"medidas":[71],"antes":[72,146],"y":[73,122,156,234,263,286],"despu\u00e9s":[74,159],"procesos,":[82,118,125],"que":[85,108,128,245],"base,":[89],"metodolog\u00eda":[91],"propuesta":[92],"Secretaria":[95],"Gesti\u00f3n":[97],"P\u00fablica":[98],"Presidencia":[101],"Consejo":[103],"Ministros":[105],"las":[110,144,157],"siguientes":[111],"etapas:":[112],"preparatoria,":[113],"diagn\u00f3stico":[114],"e":[115],"identificaci\u00f3n":[116],"verificaci\u00f3n":[119],"y,":[120],"medici\u00f3n":[121],"mejora":[123],"misma":[127],"ejecut\u00f3":[130],"un":[132,203,210,216,232,241],"periodo":[133],"6":[135],"meses,":[136],"enero":[138,151],"a":[139,147,152,160,167,192],"junio":[140,168,193],"2019,":[142],"correspondiendo":[143],"mediciones":[145,158],"los":[148,161,175,185,188,277],"meses":[149,162,189],"diciembre":[153],"2018":[155],"julio":[164],"2019":[166],"2020.":[170],"Los":[171],"principales":[172],"resultados":[173],"indicadores":[176,278],"limitaci\u00f3n":[183],"datos":[186],"marzo":[191],"2020":[195],"pandemia":[198],"COVID-19;":[201],"encontr\u00e1ndose":[202],"incremento":[204],"53.33%,":[211],"operacional":[214,262],"100.84%,":[217],"nuevos":[222,285],"50%,":[224],"cotizaciones":[230],"7.94%":[233],"planificadas":[239],"114.29%.":[242],"Se":[243],"concluye":[244],"altamente":[256],"significativa":[257,264,275],"indicador":[260],"planificadas;":[270],"sin":[271],"embargo,":[272],"no":[273],"result\u00f3":[274],"evidencia":[294],"prueba":[297],"estad\u00edstica":[298],"U":[299],"Mann-Whitney.":[301]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-02-24T00:00:00"}