{"id":"https://openalex.org/W4211244356","doi":"https://doi.org/10.1007/978-3-322-99753-1_1","title":"Theoretische Perspektiven zur Kundenzufriedenheit","display_name":"Theoretische Perspektiven zur Kundenzufriedenheit","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W4211244356","doi":"https://doi.org/10.1007/978-3-322-99753-1_1"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-322-99753-1_1","doi":"https://doi.org/10.1007/978-3-322-99753-1_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-99753-1_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kundenzufriedenheit","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4245172155","display_name":"Kundenzufriedenheit"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040330589","display_name":"Christian Homburg","orcid":"https://orcid.org/0000-0002-3584-9181","observed_orcids":["https://orcid.org/0000-0002-3584-9181"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christian Homburg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5040295958","display_name":"Ruth Stock","orcid":"https://orcid.org/0000-0002-2088-6553","observed_orcids":["https://orcid.org/0000-0002-2088-6553"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ruth Stock","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.3913,"has_fulltext":false,"cited_by_count":25,"citation_normalized_percentile":{"value":0.94469453,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"17","last_page":"50"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/theoretical-perspectives","display_name":"theoretical approaches","score":0.8159999847412109},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.6039999723434448},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.4390000104904175}],"concepts":[{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.35810554027557373}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-322-99753-1_1","doi":"https://doi.org/10.1007/978-3-322-99753-1_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-99753-1_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kundenzufriedenheit","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.44999998807907104}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W562212250","https://openalex.org/W1480949012","https://openalex.org/W1965761381","https://openalex.org/W1967436996","https://openalex.org/W1978125974","https://openalex.org/W1978827190","https://openalex.org/W1979756272","https://openalex.org/W1983364918","https://openalex.org/W1992476922","https://openalex.org/W2001916972","https://openalex.org/W2010207401","https://openalex.org/W2010427130","https://openalex.org/W2017810126","https://openalex.org/W2018255452","https://openalex.org/W2021237246","https://openalex.org/W2022720617","https://openalex.org/W2026368098","https://openalex.org/W2027436695","https://openalex.org/W2030014759","https://openalex.org/W2030874315","https://openalex.org/W2031285140","https://openalex.org/W2039619242","https://openalex.org/W2040384293","https://openalex.org/W2043732443","https://openalex.org/W2043947871","https://openalex.org/W2051275560","https://openalex.org/W2059955887","https://openalex.org/W2061609477","https://openalex.org/W2061742916","https://openalex.org/W2069932235","https://openalex.org/W2076287342","https://openalex.org/W2088788330","https://openalex.org/W2090014697","https://openalex.org/W2093512167","https://openalex.org/W2097978649","https://openalex.org/W2110619046","https://openalex.org/W2125132089","https://openalex.org/W2142598536","https://openalex.org/W2163741736","https://openalex.org/W2312795932","https://openalex.org/W2313319791","https://openalex.org/W2320579341","https://openalex.org/W2322174668","https://openalex.org/W2327975117","https://openalex.org/W2333954233","https://openalex.org/W2412805407","https://openalex.org/W2412994865","https://openalex.org/W2417372395","https://openalex.org/W2495235645","https://openalex.org/W2505618694","https://openalex.org/W2514365458","https://openalex.org/W3011865677","https://openalex.org/W3124000707","https://openalex.org/W3142310722","https://openalex.org/W4229900202","https://openalex.org/W4231013353","https://openalex.org/W4232303418","https://openalex.org/W4237567494","https://openalex.org/W4238630161","https://openalex.org/W4238880632","https://openalex.org/W4243815928","https://openalex.org/W4246517034","https://openalex.org/W4250808444","https://openalex.org/W4251572967","https://openalex.org/W4253428016","https://openalex.org/W4254314302"],"related_works":["https://openalex.org/W4245913840","https://openalex.org/W4301772243","https://openalex.org/W4240391115","https://openalex.org/W2494681559","https://openalex.org/W2502857155","https://openalex.org/W4253996607","https://openalex.org/W2488988735","https://openalex.org/W2476553999","https://openalex.org/W4249103620","https://openalex.org/W4234128271"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-02-13T00:00:00"}