{"id":"https://openalex.org/W4207014245","doi":"https://doi.org/10.5267/j.ijdns.2022.1.006","title":"The differential impacts of customer commitment dimensions on loyalty in the banking sector in Jordan: Moderating the effect of e-service quality","display_name":"The differential impacts of customer commitment dimensions on loyalty in the banking sector in Jordan: Moderating the effect of e-service quality","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4207014245","doi":"https://doi.org/10.5267/j.ijdns.2022.1.006"},"language":"en","primary_location":{"id":"doi:10.5267/j.ijdns.2022.1.006","doi":"https://doi.org/10.5267/j.ijdns.2022.1.006","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","pdf_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","source":{"id":"https://openalex.org/S4210218689","display_name":"International Journal of Data and Network Science","issn_l":"2561-8148","issn":["2561-8148","2561-8156"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Data and Network Science","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","datacite","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075151883","display_name":"Ahmad Khraiwish","orcid":"https://orcid.org/0000-0002-5391-4717","observed_orcids":["https://orcid.org/0000-0002-5391-4717"]},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":true,"raw_author_name":"Ahmad Khraiwish","raw_affiliation_strings":["Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5054548549","display_name":"Jassim Ahmad Al-Gasawneh","orcid":"https://orcid.org/0000-0002-5883-5620","observed_orcids":["https://orcid.org/0000-0002-5883-5620"]},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Jassim Ahmad Al-Gasawneh","raw_affiliation_strings":["Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076650326","display_name":"Jamal M. M. Joudeh","orcid":"https://orcid.org/0000-0003-2746-2160","observed_orcids":["https://orcid.org/0000-0003-2746-2160"]},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Jamal M.M. Joudeh","raw_affiliation_strings":["Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040934419","display_name":"Nawras M. Nusairat","orcid":"https://orcid.org/0000-0001-7707-7012","observed_orcids":["https://orcid.org/0000-0001-7707-7012"]},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Nawras M. Nusairat","raw_affiliation_strings":["Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Faculty of Business, Applied Science Private University, Amman, 11931, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016886659","display_name":"Yaser F. Alabdi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yaser F. Alabdi","raw_affiliation_strings":["Marketing Department, Talal Abu Ghazaleh University College for Innovation (TAGUCI), Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Marketing Department, Talal Abu Ghazaleh University College for Innovation (TAGUCI), Amman, Jordan","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5075151883"],"corresponding_institution_ids":["https://openalex.org/I146367977"],"apc_list":null,"apc_paid":null,"fwci":6.0947,"has_fulltext":true,"cited_by_count":45,"citation_normalized_percentile":{"value":0.96108145,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":100},"biblio":{"volume":"6","issue":"2","first_page":"315","last_page":"324"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9459999799728394},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.906000018119812},{"id":"https://openalex.org/keywords/affective-commitment","display_name":"affective commitment","score":0.9610000252723694},{"id":"https://openalex.org/keywords/normative-commitment","display_name":"normative commitment","score":1.0},{"id":"https://openalex.org/keywords/calculative-commitment","display_name":"calculative commitment","score":0.9700000286102295},{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.9950000047683716},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.9129999876022339},{"id":"https://openalex.org/keywords/banking","display_name":"banking sector","score":0.7269999980926514},{"id":"https://openalex.org/keywords/jordanian-banks","display_name":"Jordanian banks","score":0.8529999852180481}],"concepts":[{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7132578492164612},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.654387354850769},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6405671238899231},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.6211581230163574},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6175862550735474},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5246332287788391},{"id":"https://openalex.org/C44725695","wikidata":"https://www.wikidata.org/wiki/Q288156","display_name":"Normative","level":2,"score":0.4874253571033478},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.47683683037757874},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.4603128135204315},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.42433929443359375},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42393097281455994},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33814114332199097},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.18795761466026306},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07476893067359924},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.5267/j.ijdns.2022.1.006","doi":"https://doi.org/10.5267/j.ijdns.2022.1.006","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","pdf_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","source":{"id":"https://openalex.org/S4210218689","display_name":"International Journal of Data and Network Science","issn_l":"2561-8148","issn":["2561-8148","2561-8156"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Data and Network Science","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:40d2334958c046b9bce7a7dd9a83f210","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/40d2334958c046b9bce7a7dd9a83f210","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Journal of Data and Network Science, Vol 6, Iss 2, Pp 315-324 (2022)","raw_type":"article"},{"id":"doi:10.60692/8fbjp-pjn78","doi":"https://doi.org/10.60692/8fbjp-pjn78","is_oa":true,"landing_page_url":"https://doi.org/10.60692/8fbjp-pjn78","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},{"id":"doi:10.60692/eve12-shs64","doi":"https://doi.org/10.60692/eve12-shs64","is_oa":true,"landing_page_url":"https://doi.org/10.60692/eve12-shs64","pdf_url":null,"source":{"id":"https://openalex.org/S7407051682","display_name":"Greater South Information System","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.5267/j.ijdns.2022.1.006","doi":"https://doi.org/10.5267/j.ijdns.2022.1.006","is_oa":true,"landing_page_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","pdf_url":"https://doi.org/10.5267/j.ijdns.2022.1.006","source":{"id":"https://openalex.org/S4210218689","display_name":"International Journal of Data and Network Science","issn_l":"2561-8148","issn":["2561-8148","2561-8156"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","jufo-1","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310312984","host_organization_name":"Growing Science","host_organization_lineage":["https://openalex.org/P4310312984"],"host_organization_lineage_names":["Growing Science"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Data and Network Science","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4207014245.pdf","grobid_xml":"https://content.openalex.org/works/W4207014245.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4285385742","https://openalex.org/W2184933418","https://openalex.org/W2114525503","https://openalex.org/W2147593381","https://openalex.org/W4382603189","https://openalex.org/W4392420051","https://openalex.org/W2126597951","https://openalex.org/W2802553459","https://openalex.org/W2214521542","https://openalex.org/W2067450650"],"abstract_inverted_index":{"The":[0,69],"current":[1],"research":[2],"scrutinizes":[3],"the":[4,7,28,56,62,76,98,102,105,143,146,155,170],"relationship":[5,63],"between":[6,64],"three":[8],"model":[9],"commitment":[10,66,80,91,109,122],"components":[11],"(affective,":[12],"normative,":[13],"and":[14,17,67,92,128],"calculative":[15,95],"commitment)":[16],"their":[18,140],"various":[19],"influences":[20],"on":[21,61,85,110,158],"customer":[22,65,86,159],"loyalty.":[23,68,160],"This":[24,117],"is":[25,112,175],"particularly":[26],"in":[27,32],"banking":[29],"sector":[30],"setting":[31],"Jordan.":[33],"A":[34],"self-reported":[35],"questionnaire":[36],"was":[37],"distributed":[38],"to":[39,54,153],"collect":[40],"primary":[41],"data":[42],"for":[43,134],"analysis.":[44],"333":[45],"completed":[46],"questionnaires":[47],"were":[48],"analyzed":[49],"via":[50],"using":[51],"PLS":[52],"software":[53],"extract":[55],"effect":[57],"of":[58,71,79,104,107,126],"e-service":[59,115],"quality":[60],"results":[70,99],"this":[72],"study":[73,118],"demonstrate":[74],"that":[75,101,120,164],"affective":[77,121],"type":[78],"has":[81,151],"a":[82],"positive":[83],"impact":[84,157],"loyalty":[87,111],"followed":[88],"by":[89,94,114],"normative":[90],"lately":[93],"commitment.":[96],"Moreover,":[97],"show":[100],"influence":[103],"dimensions":[106],"customer\u2019s":[108],"moderated":[113],"quality.":[116],"indicates":[119],"elements":[123],"(self-identification,":[124],"sense":[125],"belonging":[127],"emotional":[129],"attitudinal":[130],"components)":[131],"are":[132],"essential":[133],"customers":[135,165],"when":[136],"they":[137],"deal":[138],"with":[139,149,173],"bank.":[141],"On":[142],"other":[144],"hand,":[145],"cost":[147,171],"associated":[148,172],"leaving":[150,174],"shown":[152],"have":[154],"weakest":[156],"Companies":[161],"must":[162],"know":[163],"may":[166],"switch":[167],"even":[168],"though":[169],"high.":[176]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":5}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-01-26T00:00:00"}