{"id":"https://openalex.org/W4206022018","doi":"https://doi.org/10.1108/mrr-04-2021-0254","title":"E-fulfillment across product type: a review of literature (2000\u20132020)","display_name":"E-fulfillment across product type: a review of literature (2000\u20132020)","publication_year":2022,"publication_date":"2022-01-10","ids":{"openalex":"https://openalex.org/W4206022018","doi":"https://doi.org/10.1108/mrr-04-2021-0254"},"language":"en","primary_location":{"id":"doi:10.1108/mrr-04-2021-0254","doi":"https://doi.org/10.1108/mrr-04-2021-0254","is_oa":false,"landing_page_url":"https://doi.org/10.1108/mrr-04-2021-0254","pdf_url":null,"source":{"id":"https://openalex.org/S4210230413","display_name":"Management Research Review","issn_l":"2040-8269","issn":["2040-8269","2040-8277"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Research Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003754859","display_name":"Rohit Titiyal","orcid":"https://orcid.org/0000-0002-5015-1654","observed_orcids":["https://orcid.org/0000-0002-5015-1654"]},"institutions":[{"id":"https://openalex.org/I4210156205","display_name":"Indian Institute of Management Visakhapatnam","ror":"https://ror.org/05v3hkt95","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210156205"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Rohit Titiyal","raw_affiliation_strings":["Production and Operations Management Area, Indian Institute of Management Visakhapatnam, Visakhapatnam, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Production and Operations Management Area, Indian Institute of Management Visakhapatnam, Visakhapatnam, India","institution_ids":["https://openalex.org/I4210156205"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029089129","display_name":"Sujoy Bhattacharya","orcid":"https://orcid.org/0000-0002-6122-218X","observed_orcids":["https://orcid.org/0000-0002-6122-218X"]},"institutions":[{"id":"https://openalex.org/I145894827","display_name":"Indian Institute of Technology Kharagpur","ror":"https://ror.org/03w5sq511","country_code":"IN","type":"education","lineage":["https://openalex.org/I145894827"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sujoy Bhattacharya","raw_affiliation_strings":["Vinod Gupta School of Management, Indian Institute of Technology Kharagpur, Kharagpur, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Vinod Gupta School of Management, Indian Institute of Technology Kharagpur, Kharagpur, India","institution_ids":["https://openalex.org/I145894827"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005279285","display_name":"Jitesh J. Thakkar","orcid":"https://orcid.org/0000-0001-6415-1981","observed_orcids":["https://orcid.org/0000-0001-6415-1981"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jitesh J. Thakkar","raw_affiliation_strings":["National Rail and Transportation Institute Vadodara, Vadodara, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Rail and Transportation Institute Vadodara, Vadodara, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2664,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.82922824,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"45","issue":"11","first_page":"1450","last_page":"1478"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.49239999055862427,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14139","display_name":"E-commerce and Technology Innovations","score":0.49239999055862427,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.2953999936580658,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.03280000016093254,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-fulfillment","display_name":"e-fulfillment","score":0.996999979019165},{"id":"https://openalex.org/keywords/online-retail","display_name":"online retail","score":0.9570000171661377},{"id":"https://openalex.org/keywords/product-type","display_name":"product type","score":0.7480000257492065},{"id":"https://openalex.org/keywords/website-quality","display_name":"website quality","score":0.8080000281333923},{"id":"https://openalex.org/keywords/distribution-strategy","display_name":"distribution strategy","score":0.9929999709129333},{"id":"https://openalex.org/keywords/last-mile-delivery","display_name":"last-mile delivery","score":0.9649999737739563},{"id":"https://openalex.org/keywords/returns-management","display_name":"returns management","score":0.9950000047683716}],"concepts":[{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5154665112495422},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5092960596084595},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5033108592033386},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4762401878833771},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.45248985290527344},{"id":"https://openalex.org/C189708586","wikidata":"https://www.wikidata.org/wiki/Q1504425","display_name":"Systematic review","level":3,"score":0.43607085943222046},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.40534117817878723},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3950427770614624},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3342614769935608},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08818086981773376},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/mrr-04-2021-0254","doi":"https://doi.org/10.1108/mrr-04-2021-0254","is_oa":false,"landing_page_url":"https://doi.org/10.1108/mrr-04-2021-0254","pdf_url":null,"source":{"id":"https://openalex.org/S4210230413","display_name":"Management Research Review","issn_l":"2040-8269","issn":["2040-8269","2040-8277"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Management Research Review","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.44999998807907104}],"study_designs":[{"id":"https://openalex.org/study-designs/systematic-review","display_name":"Systematic Review"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":127,"referenced_works":["https://openalex.org/W131466249","https://openalex.org/W132838000","https://openalex.org/W281665770","https://openalex.org/W297655710","https://openalex.org/W1505428267","https://openalex.org/W1517192373","https://openalex.org/W1522472440","https://openalex.org/W1545152396","https://openalex.org/W1743057383","https://openalex.org/W1846901905","https://openalex.org/W1887804621","https://openalex.org/W1904242685","https://openalex.org/W1967228352","https://openalex.org/W1970379915","https://openalex.org/W1970920281","https://openalex.org/W1971150005","https://openalex.org/W1971605260","https://openalex.org/W1971684258","https://openalex.org/W1972898067","https://openalex.org/W1973327860","https://openalex.org/W1973941069","https://openalex.org/W1975694814","https://openalex.org/W1978246907","https://openalex.org/W1980937162","https://openalex.org/W1982931538","https://openalex.org/W1982935960","https://openalex.org/W1985011566","https://openalex.org/W1985103963","https://openalex.org/W1990571288","https://openalex.org/W1991404911","https://openalex.org/W1998715974","https://openalex.org/W2006505336","https://openalex.org/W2006883824","https://openalex.org/W2013492584","https://openalex.org/W2019872794","https://openalex.org/W2021009055","https://openalex.org/W2024843209","https://openalex.org/W2025906034","https://openalex.org/W2026488981","https://openalex.org/W2028900340","https://openalex.org/W2032120310","https://openalex.org/W2033768234","https://openalex.org/W2034170327","https://openalex.org/W2042359443","https://openalex.org/W2042593615","https://openalex.org/W2042964157","https://openalex.org/W2051161430","https://openalex.org/W2051930841","https://openalex.org/W2055077282","https://openalex.org/W2056200685","https://openalex.org/W2057055688","https://openalex.org/W2061001293","https://openalex.org/W2061586691","https://openalex.org/W2067261453","https://openalex.org/W2069344336","https://openalex.org/W2073055306","https://openalex.org/W2077770970","https://openalex.org/W2078286011","https://openalex.org/W2078911894","https://openalex.org/W2079772740","https://openalex.org/W2083092608","https://openalex.org/W2084020353","https://openalex.org/W2085083952","https://openalex.org/W2088193903","https://openalex.org/W2089609741","https://openalex.org/W2093607346","https://openalex.org/W2093908775","https://openalex.org/W2095283155","https://openalex.org/W2104212223","https://openalex.org/W2105730641","https://openalex.org/W2116126561","https://openalex.org/W2117783590","https://openalex.org/W2125947125","https://openalex.org/W2134901563","https://openalex.org/W2139808242","https://openalex.org/W2144947015","https://openalex.org/W2145767631","https://openalex.org/W2148613634","https://openalex.org/W2149604183","https://openalex.org/W2152510380","https://openalex.org/W2154551549","https://openalex.org/W2160251866","https://openalex.org/W2183705853","https://openalex.org/W2270748913","https://openalex.org/W2284858062","https://openalex.org/W2285034705","https://openalex.org/W2340830424","https://openalex.org/W2345075118","https://openalex.org/W2345889345","https://openalex.org/W2462752665","https://openalex.org/W2466233884","https://openalex.org/W2473745371","https://openalex.org/W2484444018","https://openalex.org/W2508695684","https://openalex.org/W2519635852","https://openalex.org/W2535427723","https://openalex.org/W2541647383","https://openalex.org/W2579462724","https://openalex.org/W2593141568","https://openalex.org/W2597110692","https://openalex.org/W2611259359","https://openalex.org/W2613325497","https://openalex.org/W2737551687","https://openalex.org/W2755051898","https://openalex.org/W2769951262","https://openalex.org/W2778773724","https://openalex.org/W2782090722","https://openalex.org/W2783804852","https://openalex.org/W2789131628","https://openalex.org/W2891455658","https://openalex.org/W2904683034","https://openalex.org/W2945901875","https://openalex.org/W2952541788","https://openalex.org/W2959456427","https://openalex.org/W2965727594","https://openalex.org/W2977046140","https://openalex.org/W2994730203","https://openalex.org/W2996728504","https://openalex.org/W3004619319","https://openalex.org/W3026086829","https://openalex.org/W3045213824","https://openalex.org/W3055083469","https://openalex.org/W3087252482","https://openalex.org/W3123329364","https://openalex.org/W3123725440","https://openalex.org/W3132080963","https://openalex.org/W3156263437"],"related_works":["https://openalex.org/W2597110692","https://openalex.org/W2476351850","https://openalex.org/W7111046199","https://openalex.org/W1846901905","https://openalex.org/W2084020353","https://openalex.org/W1994715482","https://openalex.org/W4249245496","https://openalex.org/W1556680255","https://openalex.org/W2910401351","https://openalex.org/W2299599915"],"abstract_inverted_index":{"Purpose":[0],"This":[1,31,49,100,219,253,297],"paper":[2,32,195,285],"aims":[3],"to":[4,12,77,89,93,116,228,263,276,279,290],"review":[5,39,52,57,101],"the":[6,18,103,108,126,153,172,177,209,236,258,267,287,299],"literature":[7,38,51,203,289],"on":[8,35,40,43,58,200,266,304,310],"\u201cE-fulfillment\u201d":[9],"with":[10,171,175,197],"respect":[11],"marketing":[13,44,154],"and":[14,21,25,45,72,74,92,97,118,155,167,181,226,293,307],"operations":[15,46,156],"issues":[16,47],"in":[17,249],"current":[19],"dynamic":[20],"complex":[22],"e-tailing":[23],"environment":[24],"thereby":[26],"generate":[27],"significant":[28],"insights.":[29],"Design/methodology/approach":[30],"is":[33,123,298],"based":[34],"a":[36,55,138,198,205,232],"systematic":[37,50],"e-fulfillment":[41,59,91,121,129,150,173,180,202,215,230,261,278,305],"focusing":[42],"therein.":[48],"consists":[53],"of":[54,82,260,302],"critical":[56],"under":[60],"planning":[61],"(review":[62],"question":[63],"initialisation),":[64],"searching":[65],"(literature":[66,69],"search),":[67],"screening":[68],"evaluation),":[70],"extraction":[71],"synthesis":[73],"reporting":[75],"phases":[76],"conceptualise":[78],"e-fulfillment.":[79,296],"A":[80],"total":[81],"122":[83],"research":[84,243,247],"articles":[85],"have":[86,111,134,143,191],"been":[87,112,135,144,192],"reviewed":[88],"explore":[90],"develop":[94,291],"key":[95,139],"constructs":[96,292],"propositions.":[98],"Findings":[99],"provides":[102],"following":[104],"three":[105],"outcomes.":[106],"First,":[107],"varied-fulfillment":[109],"definitions":[110],"critically":[113],"reviewed,":[114],"leading":[115],"synthesis,":[117],"thereby,":[119],"an":[120],"definition":[122],"provided.":[124],"Further,":[125],"variations":[127],"for":[128,141,213,241,295],"across":[130,187,316],"product":[131,189,264,317],"types,":[132],"which":[133,272],"identified":[136],"as":[137],"variable":[140],"e-fulfillment,":[142],"explored.":[145],"Second,":[146],"authors":[147],"find":[148],"five":[149],"components":[151],"at":[152],"interface:":[157],"website":[158],"quality,":[159],"customisation":[160],"strategy,":[161,163],"distribution":[162],"last":[164],"mile":[165],"delivery":[166],"return":[168],"management.":[169],"Continuing":[170],"interface":[174],"marketing,":[176],"linkages":[178],"between":[179],"select":[182,311],"post-purchase":[183,268,312],"consumer":[184,210,269,280,313],"behaviours":[185],"measures":[186,315],"different":[188],"types":[190],"reviewed.":[193],"The":[194,284],"thus":[196],"focus":[199],"synthesising":[201],"from":[204,231],"process":[206,233,306],"perspective":[207],"emphasises":[208],"behaviour":[211,270,281,314],"metric":[212],"measuring":[214],"performance.":[216],"Practical":[217],"implications":[218],"study":[220,254,303],"would":[221],"help":[222,274],"academicians,":[223],"researchers,":[224],"e-tailers":[225,275],"practitioners":[227],"understand":[229],"perspective.":[234],"For":[235],"researcher,":[237],"it":[238],"presents":[239],"areas":[240],"future":[242],"by":[244],"giving":[245],"possible":[246],"directions":[248],"this":[250],"emerging":[251],"area.":[252],"also":[255],"brings":[256],"out":[257],"impact":[259,309],"according":[262],"type":[265],"measures,":[271],"will":[273],"link":[277],"metrics.":[282],"Originality/value":[283],"classifies":[286],"fragmented":[288],"propositions":[294],"first":[300],"kind":[301],"its":[308],"types.":[318]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2022-01-25T00:00:00"}
