{"id":"https://openalex.org/W4205809796","doi":"https://doi.org/10.1201/9781003128786-17","title":"Hospitality theory","display_name":"Hospitality theory","publication_year":2021,"publication_date":"2021-07-23","ids":{"openalex":"https://openalex.org/W4205809796","doi":"https://doi.org/10.1201/9781003128786-17"},"language":"en","primary_location":{"id":"doi:10.1201/9781003128786-17","doi":"https://doi.org/10.1201/9781003128786-17","is_oa":true,"landing_page_url":"https://doi.org/10.1201/9781003128786-17","pdf_url":"https://api.taylorfrancis.com/content/chapters/oa-edit/download?identifierName=doi&identifierValue=10.1201/9781003128786-17&type=chapterpdf","source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"A Handbook of Management Theories and Models for Office Environments and Services","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W3186218016","display_name":"A Handbook of Management Theories and Models for Office Environments and Services"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://api.taylorfrancis.com/content/chapters/oa-edit/download?identifierName=doi&identifierValue=10.1201/9781003128786-17&type=chapterpdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075537084","display_name":"Brenda H. Groen","orcid":"https://orcid.org/0000-0001-6432-511X","observed_orcids":["https://orcid.org/0000-0001-6432-511X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Brenda Groen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020491868","display_name":"Ruth Pijls","orcid":"https://orcid.org/0000-0002-1384-8815","observed_orcids":["https://orcid.org/0000-0002-1384-8815"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ruth Pijls","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5008916092","display_name":"Hester van Sprang","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hester van Sprang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.39623389,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"194","last_page":"204"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.006599999964237213,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/labor-productivity","display_name":"labor productivity","score":0.7540000081062317},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.8450000286102295},{"id":"https://openalex.org/keywords/work-environment","display_name":"work environment","score":0.5270000100135803},{"id":"https://openalex.org/keywords/psychological-comfort","display_name":"psychological comfort","score":0.4860000014305115},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.6890000104904175},{"id":"https://openalex.org/keywords/workplace-belonging","display_name":"workplace belonging","score":0.42399999499320984},{"id":"https://openalex.org/keywords/employee-commitment","display_name":"employee commitment","score":0.5070000290870667},{"id":"https://openalex.org/keywords/motivation","display_name":"motivation","score":0.4569999873638153}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6228245496749878},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3858844041824341},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.37164339423179626},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.23287174105644226},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.11647415161132812},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.07238128781318665}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1201/9781003128786-17","doi":"https://doi.org/10.1201/9781003128786-17","is_oa":true,"landing_page_url":"https://doi.org/10.1201/9781003128786-17","pdf_url":"https://api.taylorfrancis.com/content/chapters/oa-edit/download?identifierName=doi&identifierValue=10.1201/9781003128786-17&type=chapterpdf","source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"A Handbook of Management Theories and Models for Office Environments and Services","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1201/9781003128786-17","doi":"https://doi.org/10.1201/9781003128786-17","is_oa":true,"landing_page_url":"https://doi.org/10.1201/9781003128786-17","pdf_url":"https://api.taylorfrancis.com/content/chapters/oa-edit/download?identifierName=doi&identifierValue=10.1201/9781003128786-17&type=chapterpdf","source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"A Handbook of Management Theories and Models for Office Environments and Services","raw_type":"book-chapter"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.9211000204086304}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4205809796.pdf","grobid_xml":"https://content.openalex.org/works/W4205809796.grobid-xml"},"referenced_works_count":47,"referenced_works":["https://openalex.org/W133513643","https://openalex.org/W1697650777","https://openalex.org/W1970178447","https://openalex.org/W1971582550","https://openalex.org/W1976915481","https://openalex.org/W1983814833","https://openalex.org/W2025785009","https://openalex.org/W2034978132","https://openalex.org/W2038125955","https://openalex.org/W2071428391","https://openalex.org/W2088254813","https://openalex.org/W2088370616","https://openalex.org/W2096010043","https://openalex.org/W2101034350","https://openalex.org/W2101703359","https://openalex.org/W2115142822","https://openalex.org/W2118546791","https://openalex.org/W2129239199","https://openalex.org/W2144643027","https://openalex.org/W2144900888","https://openalex.org/W2162127399","https://openalex.org/W2229846455","https://openalex.org/W2245841939","https://openalex.org/W2300055635","https://openalex.org/W2482887066","https://openalex.org/W2495939342","https://openalex.org/W2502216102","https://openalex.org/W2527403506","https://openalex.org/W2592281565","https://openalex.org/W2613860363","https://openalex.org/W2754831456","https://openalex.org/W2761978762","https://openalex.org/W2785473924","https://openalex.org/W2795165956","https://openalex.org/W2810771580","https://openalex.org/W2811322582","https://openalex.org/W2886185989","https://openalex.org/W2956863490","https://openalex.org/W2978651259","https://openalex.org/W2985168896","https://openalex.org/W3022555203","https://openalex.org/W3109614282","https://openalex.org/W4233241026","https://openalex.org/W4235508579","https://openalex.org/W4256375234","https://openalex.org/W6641122890","https://openalex.org/W6740814868"],"related_works":["https://openalex.org/W7111908653","https://openalex.org/W2944291863","https://openalex.org/W1960148548","https://openalex.org/W6959775263","https://openalex.org/W3207906031","https://openalex.org/W4410059908","https://openalex.org/W4391700324","https://openalex.org/W7048506163","https://openalex.org/W3005113922","https://openalex.org/W2610991971"],"abstract_inverted_index":{"What":[0],"aspects":[1,20],"of":[2,29],"a":[3,7,104,110,122,134],"workplace":[4,8,31,89,120,138],"determine":[5,35],"whether":[6],"concept":[9],"enables":[10],"workers":[11,145],"to":[12,47,148],"be":[13,102,108,133,149,154],"productive?":[14],"And":[15],"how":[16,36,116,125],"detailed":[17],"should":[18],"these":[19],"be?":[21],"One":[22],"might":[23,82,107],"measure":[24,136],"satisfaction":[25,62,70,87],"with":[26,63,88],"(many)":[27],"details":[28],"the":[30,37,64,119],"and":[32,34,56,71,75,90,124],"services":[33],"outcomes":[38],"predict":[39],"(perceived)":[40],"productivity.":[41,76,91],"Research":[42],"has":[43],"shown,":[44],"in":[45],"addition":[46],"many":[48],"other":[49],"variables,":[50],"that":[51,143],"psychological":[52,93],"factors":[53,81],"(personality,":[54],"expectations":[55],"experiences)":[57],"have":[58],"an":[59],"effect":[60],"on":[61,66,68,73],"environment,":[65],"motivation,":[67],"job":[69],"consequently":[72],"performance":[74],"The":[77,140],"question":[78],"is":[79,142],"what":[80],"serve":[83],"as":[84,112,121],"mediators":[85],"between":[86],"Besides":[92],"comfort,":[94],"belonging,":[95],"commitment,":[96],"or":[97],"well-being,":[98],"hospitality":[99,131,147],"may":[100,114,132],"also":[101,153],"such":[103,109],"measure.":[105],"Hospitality":[106],"factor,":[111],"it":[113,126],"represent":[115],"employees":[117],"perceive":[118,146],"whole,":[123],"makes":[127],"them":[128],"feel.":[129],"Therefore,":[130],"suitable":[135],"for":[137],"research.":[139],"premise":[141],"if":[144],"excellent,":[150],"they":[151],"will":[152],"more":[155],"productive.":[156]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2022-01-26T00:00:00"}