{"id":"https://openalex.org/W4205754697","doi":"https://doi.org/10.1109/ibssc53889.2021.9673370","title":"Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model","display_name":"Evaluating Customer Satisfaction of Weather Index Insurance Service Quality Using Kano Model","publication_year":2021,"publication_date":"2021-11-18","ids":{"openalex":"https://openalex.org/W4205754697","doi":"https://doi.org/10.1109/ibssc53889.2021.9673370"},"language":"en","primary_location":{"id":"doi:10.1109/ibssc53889.2021.9673370","doi":"https://doi.org/10.1109/ibssc53889.2021.9673370","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ibssc53889.2021.9673370","pdf_url":null,"source":{"id":"https://openalex.org/S4363608347","display_name":"IEEE Bombay Section Signature Conference (IBSSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE Bombay Section Signature Conference (IBSSC)","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034486124","display_name":"Pankaj Singh","orcid":"https://orcid.org/0000-0002-7559-9762","observed_orcids":["https://orcid.org/0000-0002-7559-9762"]},"institutions":[{"id":"https://openalex.org/I9747756","display_name":"Atal Bihari Vajpayee Indian Institute of Information Technology and Management","ror":"https://ror.org/008b3ap06","country_code":"IN","type":"education","lineage":["https://openalex.org/I9747756"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Pankaj Singh","raw_affiliation_strings":["ABV-Indian Institute of Information Technology and Management, Gwalior, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ABV-Indian Institute of Information Technology and Management, Gwalior, India","institution_ids":["https://openalex.org/I9747756"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109889146","display_name":"Gaurav Agrawal","orcid":"https://orcid.org/0000-0001-8507-9480","observed_orcids":["https://orcid.org/0000-0001-8507-9480"]},"institutions":[{"id":"https://openalex.org/I9747756","display_name":"Atal Bihari Vajpayee Indian Institute of Information Technology and Management","ror":"https://ror.org/008b3ap06","country_code":"IN","type":"education","lineage":["https://openalex.org/I9747756"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Gaurav Agrawal","raw_affiliation_strings":["ABV-Indian Institute of Information Technology and Management, Gwalior, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ABV-Indian Institute of Information Technology and Management, Gwalior, India","institution_ids":["https://openalex.org/I9747756"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069801382","display_name":"Ruchi Kushwaha","orcid":"https://orcid.org/0009-0000-0953-6985","observed_orcids":["https://orcid.org/0009-0000-0953-6985"]},"institutions":[{"id":"https://openalex.org/I102471911","display_name":"Jiwaji University","ror":"https://ror.org/00w9a2z18","country_code":"IN","type":"education","lineage":["https://openalex.org/I102471911"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ruchi Kushwaha","raw_affiliation_strings":["Jiwaji University, Gwalior, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jiwaji University, Gwalior, India","institution_ids":["https://openalex.org/I102471911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.661,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.95257181,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.6996999979019165,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.26829999685287476,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.008500000461935997,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8019999861717224},{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.847000002861023},{"id":"https://openalex.org/keywords/weather-index-insurance","display_name":"weather index insurance","score":0.8349999785423279},{"id":"https://openalex.org/keywords/crop-insurance","display_name":"crop insurance","score":0.9729999899864197},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9419999718666077},{"id":"https://openalex.org/keywords/farmers","display_name":"farmers","score":0.8700000047683716},{"id":"https://openalex.org/keywords/service-quality-attributes","display_name":"service quality attributes","score":0.7110000252723694},{"id":"https://openalex.org/keywords/must-be-quality","display_name":"must-be quality","score":0.5680000185966492},{"id":"https://openalex.org/keywords/one-dimensional-quality","display_name":"one-dimensional quality","score":0.4970000088214874}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7585996985435486},{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.7270948886871338},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.6746127605438232},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6333761215209961},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5028002262115479},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3993341326713562},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3854166865348816},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25536760687828064},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0855644941329956}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1109/ibssc53889.2021.9673370","doi":"https://doi.org/10.1109/ibssc53889.2021.9673370","is_oa":false,"landing_page_url":"https://doi.org/10.1109/ibssc53889.2021.9673370","pdf_url":null,"source":{"id":"https://openalex.org/S4363608347","display_name":"IEEE Bombay Section Signature Conference (IBSSC)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 IEEE Bombay Section Signature Conference (IBSSC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1503784266","https://openalex.org/W1585155070","https://openalex.org/W1598809005","https://openalex.org/W1962760078","https://openalex.org/W1971802147","https://openalex.org/W1996141882","https://openalex.org/W2058438353","https://openalex.org/W2063608461","https://openalex.org/W2098561480","https://openalex.org/W2116550022","https://openalex.org/W2155027979","https://openalex.org/W2159306398","https://openalex.org/W2163905028","https://openalex.org/W2219484158","https://openalex.org/W2909959558","https://openalex.org/W2944070396","https://openalex.org/W2970113425","https://openalex.org/W2999261181","https://openalex.org/W3009130656"],"related_works":["https://openalex.org/W2945405916","https://openalex.org/W2017627501","https://openalex.org/W2522441069","https://openalex.org/W1484300131","https://openalex.org/W3190271997","https://openalex.org/W1980384907","https://openalex.org/W7100683416","https://openalex.org/W2025638748","https://openalex.org/W3166015023","https://openalex.org/W2388372243"],"abstract_inverted_index":{"Customer":[0],"satisfaction":[1,34,83,128],"is":[2,63,84],"regarded":[3],"as":[4,71,189],"the":[5,9,13,18,22,41,75,90,100,126,138,168,176,192],"major":[6],"concern":[7],"in":[8,12,17],"service":[10,36,79,114,134,154,158],"industry":[11],"perspective":[14],"of":[15,21,43,92,94,167,173,178],"competitiveness":[16],"present":[19,121],"scenario":[20],"world":[23],"market.":[24],"The":[25,120],"conventional":[26],"approach":[27,106,112],"considers":[28],"a":[29,72,85,104,109,186],"linear":[30],"relationship":[31,77],"between":[32,78],"customer":[33,49,68,82,95,118],"and":[35,51,81,117,183],"quality":[37,45,61,80,115,135,159,164,187],"attributes.":[38,165],"That":[39],"is,":[40],"presence":[42],"particular":[44],"attributes":[46,62,116,179],"turns":[47],"towards":[48],"satisfaction,":[50],"its":[52],"absence":[53],"leads":[54],"to":[55,66,124,181],"dissatisfaction.":[56],"However,":[57],"only":[58],"satisfying":[59],"some":[60],"not":[64],"enough":[65],"achieve":[67],"satisfaction.":[69,96,119],"Moreover,":[70],"contemporary":[73],"approach,":[74],"non-linearity":[76],"much":[86],"better":[87],"concept":[88],"for":[89],"assessment":[91],"fulfilment":[93],"In":[97],"this":[98],"regard,":[99],"Kano":[101,139,193],"model":[102,140],"had":[103],"distinct":[105],"that":[107,161,171],"assumes":[108],"two-":[110],"dimensional":[111],"among":[113,147],"paper":[122],"aims":[123],"evaluate":[125],"farmers\u2019":[127],"about":[129],"weather":[130,150],"index":[131,151],"crop":[132,152],"insurance":[133,153],"by":[136,155,191],"utilizing":[137],"application.":[141],"A":[142],"survey":[143],"study":[144,169],"was":[145],"conducted":[146],"farmers":[148],"adopting":[149],"employing":[156],"six":[157],"dimensions":[160],"contain":[162],"twenty-six":[163,174],"Findings":[166],"specified":[170],"out":[172],"attributes,":[175],"majority":[177],"belonged":[180],"one-dimensional":[182],"must":[184],"be":[185],"factor":[188],"categorized":[190],"model.":[194]},"counts_by_year":[{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-01-26T00:00:00"}
