{"id":"https://openalex.org/W4205697995","doi":"https://doi.org/10.1007/978-3-030-87273-1_6","title":"A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework","display_name":"A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4205697995","doi":"https://doi.org/10.1007/978-3-030-87273-1_6"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-87273-1_6","doi":"https://doi.org/10.1007/978-3-030-87273-1_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-87273-1_6","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Design Practices for Healthcare Innovation","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4205653368","display_name":"Service Design Practices for Healthcare Innovation"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061399305","display_name":"Christopher Kueh","orcid":"https://orcid.org/0000-0001-8694-6371","observed_orcids":["https://orcid.org/0000-0001-8694-6371"]},"institutions":[{"id":"https://openalex.org/I12079687","display_name":"Edith Cowan University","ror":"https://ror.org/05jhnwe22","country_code":"AU","type":"education","lineage":["https://openalex.org/I12079687"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Christopher Kueh","raw_affiliation_strings":["School of Arts and Humanities, Edith Cowan University, 2 Bradford Street, Mount Lawley, Perth, Western Australia, 6050, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Arts and Humanities, Edith Cowan University, 2 Bradford Street, Mount Lawley, Perth, Western Australia, 6050, Australia","institution_ids":["https://openalex.org/I12079687"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069101610","display_name":"Fanke Peng","orcid":"https://orcid.org/0000-0003-1365-2238","observed_orcids":["https://orcid.org/0000-0003-1365-2238"]},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107","https://openalex.org/I4405259444"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Fanke Peng","raw_affiliation_strings":["UniSA Creative, University of South Australia, 61-68 North Terrace, Adelaide, SA, 5000, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UniSA Creative, University of South Australia, 61-68 North Terrace, Adelaide, SA, 5000, Australia","institution_ids":["https://openalex.org/I170239107"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020859888","display_name":"Philip Ely","orcid":"https://orcid.org/0000-0002-8718-0010","observed_orcids":["https://orcid.org/0000-0002-8718-0010"]},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Philip Ely","raw_affiliation_strings":["The State of Design Research Network, School of Design and Built Environment, Curtin University, Kent St, Western Australia, 6102, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The State of Design Research Network, School of Design and Built Environment, Curtin University, Kent St, Western Australia, 6102, Australia","institution_ids":["https://openalex.org/I205640436"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022767646","display_name":"Gareth Durrant","orcid":"https://orcid.org/0009-0004-3435-5886","observed_orcids":["https://orcid.org/0009-0004-3435-5886"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gareth Durrant","raw_affiliation_strings":["DSIL Global, 408 Tampines Street 41#03-185, 520408, Republic of Singapore, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DSIL Global, 408 Tampines Street 41#03-185, 520408, Republic of Singapore, Singapore","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5061399305"],"corresponding_institution_ids":["https://openalex.org/I12079687"],"apc_list":null,"apc_paid":null,"fwci":9.3776,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.98019802,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"115","last_page":"131"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.5253999829292297,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.5253999829292297,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.3521000146865845,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.0494999997317791,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.7910000085830688},{"id":"https://openalex.org/keywords/speculative-design","display_name":"speculative design","score":0.8130000233650208},{"id":"https://openalex.org/keywords/health-care","display_name":"health care","score":0.6890000104904175},{"id":"https://openalex.org/keywords/community-well-being","display_name":"community well-being","score":0.9340000152587891},{"id":"https://openalex.org/keywords/organizational-change","display_name":"organizational change","score":0.6579999923706055},{"id":"https://openalex.org/keywords/health-services","display_name":"health services","score":0.7319999933242798},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.9120000004768372},{"id":"https://openalex.org/keywords/future-of-healthcare","display_name":"future of health care","score":0.4189999997615814}],"concepts":[{"id":"https://openalex.org/C47941915","wikidata":"https://www.wikidata.org/wiki/Q107885","display_name":"Speculation","level":2,"score":0.8987070918083191},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6661185026168823},{"id":"https://openalex.org/C15336307","wikidata":"https://www.wikidata.org/wiki/Q1766051","display_name":"Lens (geology)","level":2,"score":0.516339898109436},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.46100327372550964},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4551837146282196},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4274093508720398},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34310850501060486},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2533683776855469},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23938685655593872},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.20983898639678955},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.1830376386642456},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.06382349133491516},{"id":"https://openalex.org/C78762247","wikidata":"https://www.wikidata.org/wiki/Q1273174","display_name":"Petroleum engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-87273-1_6","doi":"https://doi.org/10.1007/978-3-030-87273-1_6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-87273-1_6","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Design Practices for Healthcare Innovation","raw_type":"book-chapter"},{"id":"pmh:oai:ro.ecu.edu.au:ecuworks2022-2026-1161","doi":null,"is_oa":false,"landing_page_url":"https://ro.ecu.edu.au/ecuworks2022-2026/162","pdf_url":null,"source":{"id":"https://openalex.org/S4306401966","display_name":"Edith Cowan University Research Online (Edith Cowan University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12079687","host_organization_name":"Edith Cowan University","host_organization_lineage":["https://openalex.org/I12079687"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Research outputs 2022 to 2026","raw_type":"text"},{"id":"pmh:oai:digital.library.adelaide.edu.au:11541.2/27149","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/11541.2/27149","pdf_url":null,"source":{"id":"https://openalex.org/S4306401835","display_name":"Adelaide Research & Scholarship (AR&S) (University of Adelaide)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I5681781","host_organization_name":"The University of Adelaide","host_organization_lineage":["https://openalex.org/I5681781"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://www.springerprofessional.de/en/a-speculation-for-the-future-of-service-design-in-healthcare-loo/20049252","raw_type":"Book chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W219375404","https://openalex.org/W1976385591","https://openalex.org/W2071393523","https://openalex.org/W2084486980","https://openalex.org/W2278091520","https://openalex.org/W2630669593","https://openalex.org/W2666651805","https://openalex.org/W2762672896","https://openalex.org/W2908036600","https://openalex.org/W2908480685","https://openalex.org/W2908604764","https://openalex.org/W2947581456","https://openalex.org/W3201426826","https://openalex.org/W4240750784","https://openalex.org/W6959797415","https://openalex.org/W6997027899"],"related_works":["https://openalex.org/W3138237859","https://openalex.org/W7066667373","https://openalex.org/W3215776488","https://openalex.org/W2800539642","https://openalex.org/W7038981414","https://openalex.org/W4408525244","https://openalex.org/W4385620846","https://openalex.org/W4389099633","https://openalex.org/W3018008359","https://openalex.org/W2963579070"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2022-01-25T00:00:00"}
