{"id":"https://openalex.org/W4205346285","doi":"https://doi.org/10.1016/j.jbusres.2022.01.004","title":"How digitalized interactive platforms create new value for customers by integrating B2B and B2C models? An empirical study in China","display_name":"How digitalized interactive platforms create new value for customers by integrating B2B and B2C models? An empirical study in China","publication_year":2022,"publication_date":"2022-01-17","ids":{"openalex":"https://openalex.org/W4205346285","doi":"https://doi.org/10.1016/j.jbusres.2022.01.004"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2022.01.004","doi":"https://doi.org/10.1016/j.jbusres.2022.01.004","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2022.01.004","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051723168","display_name":"Jiaxun He","orcid":"https://orcid.org/0000-0002-6324-514X","observed_orcids":["https://orcid.org/0000-0002-6324-514X"]},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jiaxun He","raw_affiliation_strings":["Faculty of Economics and Management, East China Normal University, Shanghai 200062, China","Institute for Nation(al) Branding Strategy, East China Normal University, Shanghai 200062, China"],"raw_orcid":"https://orcid.org/0000-0002-6324-514X","affiliations":[{"raw_affiliation_string":"Faculty of Economics and Management, East China Normal University, Shanghai 200062, China","institution_ids":["https://openalex.org/I66867065"]},{"raw_affiliation_string":"Institute for Nation(al) Branding Strategy, East China Normal University, Shanghai 200062, China","institution_ids":["https://openalex.org/I66867065"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103244424","display_name":"Shuang Zhang","orcid":"https://orcid.org/0000-0003-0455-1857","observed_orcids":["https://orcid.org/0000-0003-0455-1857"]},"institutions":[{"id":"https://openalex.org/I66867065","display_name":"East China Normal University","ror":"https://ror.org/02n96ep67","country_code":"CN","type":"education","lineage":["https://openalex.org/I66867065"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Shuang Zhang","raw_affiliation_strings":["Faculty of Economics and Management, East China Normal University, Shanghai 200062, China","Institute for Nation(al) Branding Strategy, East China Normal University, Shanghai 200062, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Management, East China Normal University, Shanghai 200062, China","institution_ids":["https://openalex.org/I66867065"]},{"raw_affiliation_string":"Institute for Nation(al) Branding Strategy, East China Normal University, Shanghai 200062, China","institution_ids":["https://openalex.org/I66867065"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5051723168"],"corresponding_institution_ids":["https://openalex.org/I66867065"],"apc_list":{"value":3440,"currency":"USD","value_usd":3440},"apc_paid":null,"fwci":12.3194,"has_fulltext":false,"cited_by_count":76,"citation_normalized_percentile":{"value":0.98574134,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"142","issue":null,"first_page":"694","last_page":"706"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.7235999703407288,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.7235999703407288,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0575999990105629,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.05559999868273735,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/platform-value","display_name":"platform value","score":0.7490000128746033},{"id":"https://openalex.org/keywords/brand-loyalty","display_name":"brand loyalty","score":0.8330000042915344},{"id":"https://openalex.org/keywords/customer-share","display_name":"customer share","score":0.9240000247955322},{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.7049999833106995},{"id":"https://openalex.org/keywords/hybrid-business-models","display_name":"hybrid business models","score":0.7749999761581421},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.843999981880188},{"id":"https://openalex.org/keywords/manufacturing-and-service-sectors","display_name":"manufacturing and service industries","score":0.6940000057220459},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.6119999885559082}],"concepts":[{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.7327758073806763},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5605510473251343},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5484580993652344},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5451397895812988},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5255699753761292},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.4370424747467041},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38655200600624084},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38521045446395874},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36049872636795044},{"id":"https://openalex.org/C54750564","wikidata":"https://www.wikidata.org/wiki/Q26643","display_name":"Commerce","level":1,"score":0.24832209944725037},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.11219856142997742},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0705639123916626},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jbusres.2022.01.004","doi":"https://doi.org/10.1016/j.jbusres.2022.01.004","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2022.01.004","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jbrese:v:142:y:2022:i:c:p:694-706","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0148296322000054","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","score":0.6100000143051147,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[{"id":"https://openalex.org/G296533464","display_name":"\u5168\u7403\u6d88\u8d39\u8005\u6587\u5316\u3001\u56fd\u5bb6\u6587\u5316\u8d44\u4ea7\u4e0e\u4e2d\u56fd\u54c1\u724c\u6218\u7565\u521b\u65b0\u7684\u7406\u8bba\u4e0e\u5b9e\u73b0\u8def\u5f84\u7814\u7a76","funder_award_id":"72072059","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G918665024","display_name":"\u54c1\u724c\u4e0e\u56fd\u5bb6\u7684\u8054\u7ed3\uff1a\u6570\u5b57\u5316\u65f6\u4ee3\u65b0\u5174\u5e02\u573a\u8de8\u56fd\u516c\u53f8\u521b\u5efa\u5168\u7403\u54c1\u724c\u8d44\u4ea7\u7684\u65b0\u6218\u7565\u7814\u7a76","funder_award_id":"71772066","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W1007921026","https://openalex.org/W1964270323","https://openalex.org/W1970438257","https://openalex.org/W1976748235","https://openalex.org/W1978437131","https://openalex.org/W2002704355","https://openalex.org/W2025598098","https://openalex.org/W2030332003","https://openalex.org/W2035627929","https://openalex.org/W2059043384","https://openalex.org/W2061289966","https://openalex.org/W2064657204","https://openalex.org/W2086157089","https://openalex.org/W2086642814","https://openalex.org/W2094267460","https://openalex.org/W2099043863","https://openalex.org/W2108750986","https://openalex.org/W2115379661","https://openalex.org/W2132652356","https://openalex.org/W2142704488","https://openalex.org/W2143470547","https://openalex.org/W2153991478","https://openalex.org/W2155152989","https://openalex.org/W2157656827","https://openalex.org/W2158316611","https://openalex.org/W2201313295","https://openalex.org/W2201437228","https://openalex.org/W2301180339","https://openalex.org/W2344754566","https://openalex.org/W2397558774","https://openalex.org/W2409296080","https://openalex.org/W2465158492","https://openalex.org/W2552969746","https://openalex.org/W2584515853","https://openalex.org/W2587336072","https://openalex.org/W2588433696","https://openalex.org/W2615165738","https://openalex.org/W2752682888","https://openalex.org/W2766950209","https://openalex.org/W2769899779","https://openalex.org/W2769918765","https://openalex.org/W2777761062","https://openalex.org/W2778419999","https://openalex.org/W2784037731","https://openalex.org/W2791272539","https://openalex.org/W2791356532","https://openalex.org/W2791647972","https://openalex.org/W2892964741","https://openalex.org/W2914211483","https://openalex.org/W2918125203","https://openalex.org/W2918399219","https://openalex.org/W2938369531","https://openalex.org/W2946420406","https://openalex.org/W2973057865","https://openalex.org/W2997931510","https://openalex.org/W3010455538","https://openalex.org/W3033051613","https://openalex.org/W3037463892","https://openalex.org/W3043736506","https://openalex.org/W3087700542","https://openalex.org/W3130543528","https://openalex.org/W3135147128","https://openalex.org/W3160502397","https://openalex.org/W3166251808","https://openalex.org/W4240915221","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W4391708108","https://openalex.org/W6996973666","https://openalex.org/W7131639752","https://openalex.org/W7168294962","https://openalex.org/W4403413081","https://openalex.org/W3168843082","https://openalex.org/W3019523169","https://openalex.org/W3203725735","https://openalex.org/W4295872775","https://openalex.org/W4389161726"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":24},{"year":2024,"cited_by_count":19},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":7}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2022-01-25T00:00:00"}