{"id":"https://openalex.org/W4200468427","doi":"https://doi.org/10.38120/banusad.1029206","title":"H\u0130ZMET ATMOSFER\u0130, ALGILANAN DE\u011eER VE M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 \u0130L\u0130\u015eK\u0130S\u0130: KONAKLAMA SEKT\u00d6R\u00dc \u00dcZER\u0130NE B\u0130R ARA\u015eTIRMA","display_name":"H\u0130ZMET ATMOSFER\u0130, ALGILANAN DE\u011eER VE M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 \u0130L\u0130\u015eK\u0130S\u0130: KONAKLAMA SEKT\u00d6R\u00dc \u00dcZER\u0130NE B\u0130R ARA\u015eTIRMA","publication_year":2021,"publication_date":"2021-12-28","ids":{"openalex":"https://openalex.org/W4200468427","doi":"https://doi.org/10.38120/banusad.1029206"},"language":"tr","primary_location":{"id":"doi:10.38120/banusad.1029206","doi":"https://doi.org/10.38120/banusad.1029206","is_oa":true,"landing_page_url":"https://doi.org/10.38120/banusad.1029206","pdf_url":"https://dergipark.org.tr/tr/download/article-file/2102468","source":{"id":"https://openalex.org/S4210241002","display_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","issn_l":"2651-2599","issn":["2651-2599"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://dergipark.org.tr/tr/download/article-file/2102468","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042318383","display_name":"Sercan HAT\u0130PO\u011eLU","orcid":"https://orcid.org/0000-0002-2029-8110","observed_orcids":["https://orcid.org/0000-0002-2029-8110"]},"institutions":[{"id":"https://openalex.org/I3133171086","display_name":"Band\u0131rma Onyedi Eyl\u00fcl University","ror":"https://ror.org/02mtr7g38","country_code":"TR","type":"education","lineage":["https://openalex.org/I3133171086"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Sercan HAT\u0130PO\u011eLU","raw_affiliation_strings":["Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi"],"raw_orcid":"https://orcid.org/0000-0002-2029-8110","affiliations":[{"raw_affiliation_string":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi","institution_ids":["https://openalex.org/I3133171086"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063558267","display_name":"M\u00fcjde Aksoy","orcid":"https://orcid.org/0000-0002-2995-0371","observed_orcids":["https://orcid.org/0000-0002-2995-0371"]},"institutions":[{"id":"https://openalex.org/I3133171086","display_name":"Band\u0131rma Onyedi Eyl\u00fcl University","ror":"https://ror.org/02mtr7g38","country_code":"TR","type":"education","lineage":["https://openalex.org/I3133171086"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"M\u00fcjde AKSOY","raw_affiliation_strings":["BANDIRMA ONYED\u0130 EYL\u00dcL \u00dcN\u0130VERS\u0130TES\u0130, MANYAS MESLEK Y\u00dcKSEKOKULU"],"raw_orcid":"https://orcid.org/0000-0002-2995-0371","affiliations":[{"raw_affiliation_string":"BANDIRMA ONYED\u0130 EYL\u00dcL \u00dcN\u0130VERS\u0130TES\u0130, MANYAS MESLEK Y\u00dcKSEKOKULU","institution_ids":["https://openalex.org/I3133171086"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I3133171086"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":"4","issue":"2","first_page":"70","last_page":"102"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.03189999982714653,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-atmosphere","display_name":"service atmosphere","score":0.9980000257492065},{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9539999961853027},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.8389999866485596},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8379999995231628},{"id":"https://openalex.org/keywords/service-intangibility","display_name":"intangible services","score":0.7929999828338623},{"id":"https://openalex.org/keywords/purchase-behavior","display_name":"purchase behavior","score":0.5920000076293945}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4254385530948639},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42420071363449097},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.4139881432056427},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3839532434940338},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3701817989349365},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.17651090025901794}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.38120/banusad.1029206","doi":"https://doi.org/10.38120/banusad.1029206","is_oa":true,"landing_page_url":"https://doi.org/10.38120/banusad.1029206","pdf_url":"https://dergipark.org.tr/tr/download/article-file/2102468","source":{"id":"https://openalex.org/S4210241002","display_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","issn_l":"2651-2599","issn":["2651-2599"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","raw_type":"journal-article"},{"id":"pmh:oai:dergipark.org.tr:article/1029206","doi":null,"is_oa":true,"landing_page_url":"https://dergipark.org.tr/tr/pub/banusad/issue/67311/1029206","pdf_url":"https://dergipark.org.tr/tr/pub/banusad/issue/67311/1029206","source":{"id":"https://openalex.org/S4210241002","display_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","issn_l":"2651-2599","issn":["2651-2599"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.38120/banusad.1029206","doi":"https://doi.org/10.38120/banusad.1029206","is_oa":true,"landing_page_url":"https://doi.org/10.38120/banusad.1029206","pdf_url":"https://dergipark.org.tr/tr/download/article-file/2102468","source":{"id":"https://openalex.org/S4210241002","display_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","issn_l":"2651-2599","issn":["2651-2599"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Band\u0131rma Onyedi Eyl\u00fcl \u00dcniversitesi Sosyal Bilimler Ara\u015ft\u0131rmalar\u0131 Dergisi","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4200468427.pdf","grobid_xml":"https://content.openalex.org/works/W4200468427.grobid-xml"},"referenced_works_count":147,"referenced_works":["https://openalex.org/W38170266","https://openalex.org/W54930839","https://openalex.org/W626589740","https://openalex.org/W1484021942","https://openalex.org/W1517993091","https://openalex.org/W1576852419","https://openalex.org/W1578515221","https://openalex.org/W1584883541","https://openalex.org/W1591268244","https://openalex.org/W1604164803","https://openalex.org/W1607573915","https://openalex.org/W1965085721","https://openalex.org/W1965338101","https://openalex.org/W1965626835","https://openalex.org/W1974888414","https://openalex.org/W1981471601","https://openalex.org/W1983783948","https://openalex.org/W1985419904","https://openalex.org/W1987364024","https://openalex.org/W1988135951","https://openalex.org/W1988447536","https://openalex.org/W1991045527","https://openalex.org/W1997176931","https://openalex.org/W1997429116","https://openalex.org/W1998142876","https://openalex.org/W2009981035","https://openalex.org/W2014049963","https://openalex.org/W2018855826","https://openalex.org/W2018962458","https://openalex.org/W2019945100","https://openalex.org/W2024002269","https://openalex.org/W2024924955","https://openalex.org/W2025635217","https://openalex.org/W2028184439","https://openalex.org/W2029371002","https://openalex.org/W2029439678","https://openalex.org/W2030783831","https://openalex.org/W2031686141","https://openalex.org/W2036063909","https://openalex.org/W2038125955","https://openalex.org/W2043598536","https://openalex.org/W2046752514","https://openalex.org/W2048168224","https://openalex.org/W2050251515","https://openalex.org/W2051020202","https://openalex.org/W2056903341","https://openalex.org/W2059557380","https://openalex.org/W2063413703","https://openalex.org/W2068092663","https://openalex.org/W2068243306","https://openalex.org/W2072644455","https://openalex.org/W2073645713","https://openalex.org/W2078240354","https://openalex.org/W2080201542","https://openalex.org/W2082051390","https://openalex.org/W2084143549","https://openalex.org/W2085206464","https://openalex.org/W2087932364","https://openalex.org/W2088998721","https://openalex.org/W2090014697","https://openalex.org/W2094120891","https://openalex.org/W2094598600","https://openalex.org/W2105846236","https://openalex.org/W2106539508","https://openalex.org/W2106802306","https://openalex.org/W2107155402","https://openalex.org/W2115503054","https://openalex.org/W2118013954","https://openalex.org/W2119010444","https://openalex.org/W2125034674","https://openalex.org/W2129079887","https://openalex.org/W2130993199","https://openalex.org/W2131410587","https://openalex.org/W2132161484","https://openalex.org/W2136697323","https://openalex.org/W2145009679","https://openalex.org/W2146601354","https://openalex.org/W2153984877","https://openalex.org/W2155941563","https://openalex.org/W2158990337","https://openalex.org/W2161913164","https://openalex.org/W2168103356","https://openalex.org/W2170407079","https://openalex.org/W2192556578","https://openalex.org/W2201602738","https://openalex.org/W2245187128","https://openalex.org/W2291766034","https://openalex.org/W2298482898","https://openalex.org/W2318181140","https://openalex.org/W2320750458","https://openalex.org/W2409589671","https://openalex.org/W2416194123","https://openalex.org/W2463635128","https://openalex.org/W2467326775","https://openalex.org/W2513524150","https://openalex.org/W2523489997","https://openalex.org/W2560532439","https://openalex.org/W2584353375","https://openalex.org/W2591461338","https://openalex.org/W2594841284","https://openalex.org/W2673217420","https://openalex.org/W2744884794","https://openalex.org/W2748096635","https://openalex.org/W2755862626","https://openalex.org/W2758160422","https://openalex.org/W2766341848","https://openalex.org/W2789608879","https://openalex.org/W2799314179","https://openalex.org/W2808134737","https://openalex.org/W2808914681","https://openalex.org/W2850635687","https://openalex.org/W2887369848","https://openalex.org/W2890121317","https://openalex.org/W2890676169","https://openalex.org/W2893074001","https://openalex.org/W2899263379","https://openalex.org/W2906770966","https://openalex.org/W2907049753","https://openalex.org/W2908030230","https://openalex.org/W2912214692","https://openalex.org/W2913071453","https://openalex.org/W2913997105","https://openalex.org/W2916536589","https://openalex.org/W2921856965","https://openalex.org/W2927629914","https://openalex.org/W2940607786","https://openalex.org/W2941326457","https://openalex.org/W2941348247","https://openalex.org/W2943711720","https://openalex.org/W2943830275","https://openalex.org/W2944037076","https://openalex.org/W2946151331","https://openalex.org/W2954130077","https://openalex.org/W2978235359","https://openalex.org/W2992963230","https://openalex.org/W2996635859","https://openalex.org/W2996874272","https://openalex.org/W3014818300","https://openalex.org/W3026112842","https://openalex.org/W3035604015","https://openalex.org/W3081340626","https://openalex.org/W3136790434","https://openalex.org/W3169900577","https://openalex.org/W4238444027","https://openalex.org/W4248585856","https://openalex.org/W6977472493","https://openalex.org/W7030239333"],"related_works":["https://openalex.org/W3016716409","https://openalex.org/W6982222078","https://openalex.org/W2934958083","https://openalex.org/W7217414822","https://openalex.org/W7000892286","https://openalex.org/W4283761070","https://openalex.org/W2902443135","https://openalex.org/W2908981909","https://openalex.org/W7038587445","https://openalex.org/W2005303631"],"abstract_inverted_index":{"Hizmet":[0],"sekt\u00f6r\u00fcnde":[1],"i\u015fletmelerin":[2],"g\u00fcn\u00fcm\u00fcz":[3],"yo\u011fun":[4],"rekabet":[5],"ortam\u0131na":[6],"uyum":[7],"sa\u011flayarak":[8],"varl\u0131klar\u0131n\u0131":[9],"s\u00fcrd\u00fcrebilmeleri":[10],"i\u00e7in":[11],"kaliteli":[12],"hizmet":[13,35,52,55,67,74],"sunmalar\u0131":[14],"ve":[15,26,46,81,100,118],"m\u00fc\u015fteri":[16],"memnuniyeti":[17],"yaratmalar\u0131":[18],"gerekmektedir.":[19],"Ancak":[20],"hizmetlerin":[21,41],"soyutluluk":[22],"\u00f6zelli\u011fi":[23],"ile":[24,95,109],"\u00fcretim":[25],"t\u00fcketimlerinin":[27],"e\u015f":[28],"zamanl\u0131":[29],"olarak":[30,44,70],"ger\u00e7ekle\u015fmesi":[31],"somut":[32],"\u00fcr\u00fcnlere":[33],"g\u00f6re":[34],"kalitesinin":[36,56],"de\u011ferlendirilmesini":[37],"zorla\u015ft\u0131rmaktad\u0131r.":[38],"Bu":[39,64,88],"kapsamda":[40],"deneyimlendi\u011fi":[42],"ortamlar":[43],"tan\u0131mlanan":[45],"m\u00fc\u015fterinin":[47],"sat\u0131n":[48],"alma":[49],"davran\u0131\u015flar\u0131n\u0131":[50],"etkileyen":[51],"atmosferi":[53,75],"kavram\u0131,":[54],"de\u011ferlendirilebilmesi":[57],"a\u00e7\u0131s\u0131ndan":[58],"kritik":[59],"bir":[60,66],"fakt\u00f6r":[61],"haline":[62],"gelmektedir.":[63],"ara\u015ft\u0131rmada":[65,105],"alt":[68],"sekt\u00f6r\u00fc":[69],"konaklama":[71],"i\u015fletmelerinde":[72],"m\u00fc\u015fterilerin":[73],"alg\u0131lar\u0131n\u0131n,":[76],"hizmete":[77],"y\u00f6nelik":[78,121],"alg\u0131lad\u0131klar\u0131":[79],"de\u011fer":[80],"memnuniyetleri":[82],"\u00fczerindeki":[83],"etkisi":[84],"tespit":[85],"edilmeye":[86],"\u00e7al\u0131\u015f\u0131lm\u0131\u015ft\u0131r.":[87],"ama\u00e7":[89],"do\u011frultusunda":[90],"522":[91],"t\u00fcketiciden":[92],"anket":[93],"y\u00f6ntemi":[94],"toplanan":[96],"veriler,":[97],"nicel":[98],"y\u00f6ntemde":[99],"betimsel":[101],"tarama":[102],"deseninde":[103],"tasarlanan":[104],"Yap\u0131sal":[106],"E\u015fitlik":[107],"Modellemesi":[108],"analiz":[110],"edilmi\u015ftir.":[111],"Elde":[112],"edilen":[113],"bulgular":[114],"\u0131\u015f\u0131\u011f\u0131nda":[115],"sekt\u00f6r":[116],"y\u00f6neticilerine":[117],"di\u011fer":[119],"ara\u015ft\u0131rmac\u0131lara":[120],"\u00f6neriler":[122],"sunulmu\u015ftur.":[123]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1}],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2021-12-31T00:00:00"}