{"id":"https://openalex.org/W4200464832","doi":"https://doi.org/10.1590/1679-395120200206","title":"Servi\u00e7os de governo eletr\u00f4nico no Brasil: uma an\u00e1lise sobre fatores de impacto na decis\u00e3o de uso do cidad\u00e3o","display_name":"Servi\u00e7os de governo eletr\u00f4nico no Brasil: uma an\u00e1lise sobre fatores de impacto na decis\u00e3o de uso do cidad\u00e3o","publication_year":2021,"publication_date":"2021-11-01","ids":{"openalex":"https://openalex.org/W4200464832","doi":"https://doi.org/10.1590/1679-395120200206"},"language":"pt","primary_location":{"id":"doi:10.1590/1679-395120200206","doi":"https://doi.org/10.1590/1679-395120200206","is_oa":true,"landing_page_url":"https://doi.org/10.1590/1679-395120200206","pdf_url":"https://www.scielo.br/j/cebape/a/xRBXWvNNLQBTpyPtwbQn9pF/?lang=pt&format=pdf","source":{"id":"https://openalex.org/S201645574","display_name":"Cadernos EBAPE BR","issn_l":"1679-3951","issn":["1679-3951"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","latindex","scielo"],"host_organization":"https://openalex.org/P4310312007","host_organization_name":"Funda\u00e7\u00e3o Getulio Vargas, Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas","host_organization_lineage":["https://openalex.org/P4310312007"],"host_organization_lineage_names":["Funda\u00e7\u00e3o Getulio Vargas, Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cadernos EBAPE.BR","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.scielo.br/j/cebape/a/xRBXWvNNLQBTpyPtwbQn9pF/?lang=pt&format=pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059795471","display_name":"Luiz Claudio Mendes Vargas","orcid":"https://orcid.org/0000-0002-9410-7153","observed_orcids":["https://orcid.org/0000-0002-9410-7153"]},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"LUIZ CLAUDIO MENDES VARGAS","raw_affiliation_strings":["UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL"],"raw_orcid":"https://orcid.org/0000-0002-9410-7153","affiliations":[{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","institution_ids":["https://openalex.org/I122140584"]},{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL","institution_ids":["https://openalex.org/I122140584"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046071877","display_name":"Marie Anne Macadar","orcid":"https://orcid.org/0000-0003-2744-5352","observed_orcids":["https://orcid.org/0000-0003-2744-5352"]},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"MARIE ANNE MACADAR","raw_affiliation_strings":["UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL"],"raw_orcid":"https://orcid.org/0000-0003-2744-5352","affiliations":[{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","institution_ids":["https://openalex.org/I122140584"]},{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL","institution_ids":["https://openalex.org/I122140584"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047648051","display_name":"Peter W\u00e4nke","orcid":"https://orcid.org/0000-0003-1395-8907","observed_orcids":["https://orcid.org/0000-0003-1395-8907"]},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"PETER FERNANDES WANKE","raw_affiliation_strings":["UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL"],"raw_orcid":"https://orcid.org/0000-0003-1395-8907","affiliations":[{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","institution_ids":["https://openalex.org/I122140584"]},{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL","institution_ids":["https://openalex.org/I122140584"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022628459","display_name":"Jorge Junio Moreira Antunes","orcid":"https://orcid.org/0000-0003-3199-5912","observed_orcids":["https://orcid.org/0000-0003-3199-5912"]},"institutions":[{"id":"https://openalex.org/I122140584","display_name":"Universidade Federal do Rio de Janeiro","ror":"https://ror.org/03490as77","country_code":"BR","type":"education","lineage":["https://openalex.org/I122140584"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"JORGE JUNIO MOREIRA ANTUNES","raw_affiliation_strings":["UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL"],"raw_orcid":"https://orcid.org/0000-0003-3199-5912","affiliations":[{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO, Brazil","institution_ids":["https://openalex.org/I122140584"]},{"raw_affiliation_string":"UNIVERSIDADE FEDERAL DO RIO DE JANEIRO (UFRJ/COPPEAD), RIO DE JANEIRO - RJ, BRASIL","institution_ids":["https://openalex.org/I122140584"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I122140584"],"apc_list":null,"apc_paid":null,"fwci":14.4103,"has_fulltext":true,"cited_by_count":31,"citation_normalized_percentile":{"value":0.98707616,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":100},"biblio":{"volume":"19","issue":"spe","first_page":"792","last_page":"810"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government-services","display_name":"e-government services","score":0.9070000052452087},{"id":"https://openalex.org/keywords/e-government-adoption","display_name":"e-government adoption","score":0.7020000219345093},{"id":"https://openalex.org/keywords/sociodemographic-factors","display_name":"sociodemographic factors","score":0.9810000061988831},{"id":"https://openalex.org/keywords/age","display_name":"age","score":0.42899999022483826},{"id":"https://openalex.org/keywords/household-income","display_name":"household income","score":0.8849999904632568},{"id":"https://openalex.org/keywords/economic-class","display_name":"economic class","score":0.8140000104904175},{"id":"https://openalex.org/keywords/educational-attainment","display_name":"educational attainment","score":0.7889999747276306},{"id":"https://openalex.org/keywords/e-commerce-use","display_name":"e-commerce use","score":0.6819999814033508},{"id":"https://openalex.org/keywords/access-devices","display_name":"access devices","score":0.7089999914169312},{"id":"https://openalex.org/keywords/brazil","display_name":"Brazil","score":0.3840000033378601}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5098437666893005},{"id":"https://openalex.org/C2780710533","wikidata":"https://www.wikidata.org/wiki/Q17054545","display_name":"Governo","level":2,"score":0.4841047525405884},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3534347414970398},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3356117308139801},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.32198235392570496},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.31489184498786926},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.13692337274551392},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1590/1679-395120200206","doi":"https://doi.org/10.1590/1679-395120200206","is_oa":true,"landing_page_url":"https://doi.org/10.1590/1679-395120200206","pdf_url":"https://www.scielo.br/j/cebape/a/xRBXWvNNLQBTpyPtwbQn9pF/?lang=pt&format=pdf","source":{"id":"https://openalex.org/S201645574","display_name":"Cadernos EBAPE BR","issn_l":"1679-3951","issn":["1679-3951"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","latindex","scielo"],"host_organization":"https://openalex.org/P4310312007","host_organization_name":"Funda\u00e7\u00e3o Getulio Vargas, Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas","host_organization_lineage":["https://openalex.org/P4310312007"],"host_organization_lineage_names":["Funda\u00e7\u00e3o Getulio Vargas, Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cadernos EBAPE.BR","raw_type":"journal-article"},{"id":"pmh:oai:ojs.periodicos.fgv.br:article/84348","doi":null,"is_oa":true,"landing_page_url":"https://periodicos.fgv.br/cadernosebape/article/view/84348","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"instacron:FGV","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:scielo:S1679-39512021000400792","doi":null,"is_oa":true,"landing_page_url":"http://old.scielo.br/scielo.php?script=sci_arttext&amp;pid=S1679-39512021000400792","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cadernos EBAPE.BR v.19 n.spe 2021","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:2ed50d7dcf194551b47f27c57a362ee7","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/2ed50d7dcf194551b47f27c57a362ee7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cadernos EBAPE.BR, Vol 19, Iss spe, Pp 792-810 (2021)","raw_type":"article"},{"id":"pmh:oai:redalyc.org:323269840013","doi":null,"is_oa":false,"landing_page_url":"https://www.redalyc.org/articulo.oa?id=323269840013","pdf_url":null,"source":{"id":"https://openalex.org/S4377196100","display_name":"Redalyc (Universidad Aut\u00f3noma del Estado de M\u00e9xico)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I179647637","host_organization_name":"Universidad Aut\u00f3noma del Estado de M\u00e9xico","host_organization_lineage":["https://openalex.org/I179647637"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cadernos EBAPE.BR (Brasil) Vol.19","raw_type":"art\u00edculo cient\u00edfico"}],"best_oa_location":{"id":"doi:10.1590/1679-395120200206","doi":"https://doi.org/10.1590/1679-395120200206","is_oa":true,"landing_page_url":"https://doi.org/10.1590/1679-395120200206","pdf_url":"https://www.scielo.br/j/cebape/a/xRBXWvNNLQBTpyPtwbQn9pF/?lang=pt&format=pdf","source":{"id":"https://openalex.org/S201645574","display_name":"Cadernos EBAPE BR","issn_l":"1679-3951","issn":["1679-3951"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","latindex","scielo"],"host_organization":"https://openalex.org/P4310312007","host_organization_name":"Funda\u00e7\u00e3o Getulio Vargas, Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas","host_organization_lineage":["https://openalex.org/P4310312007"],"host_organization_lineage_names":["Funda\u00e7\u00e3o Getulio Vargas, Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cadernos EBAPE.BR","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320324247","display_name":"Escola Brasileira de Administra\u00e7\u00e3o P\u00fablica e de Empresas","ror":"https://ror.org/04q8h6b75"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4200464832.pdf","grobid_xml":"https://content.openalex.org/works/W4200464832.grobid-xml"},"referenced_works_count":30,"referenced_works":["https://openalex.org/W429766147","https://openalex.org/W1029364628","https://openalex.org/W1791587663","https://openalex.org/W1965130353","https://openalex.org/W1967055352","https://openalex.org/W1996872744","https://openalex.org/W2006617902","https://openalex.org/W2006801858","https://openalex.org/W2028336035","https://openalex.org/W2053438961","https://openalex.org/W2072670477","https://openalex.org/W2080415255","https://openalex.org/W2084154543","https://openalex.org/W2100379340","https://openalex.org/W2108909630","https://openalex.org/W2128493221","https://openalex.org/W2316588455","https://openalex.org/W2465493330","https://openalex.org/W2513740429","https://openalex.org/W2565454157","https://openalex.org/W2593013249","https://openalex.org/W2742193236","https://openalex.org/W2753145733","https://openalex.org/W2770183610","https://openalex.org/W2888728157","https://openalex.org/W2963092367","https://openalex.org/W4241072669","https://openalex.org/W4256067211","https://openalex.org/W4394125207","https://openalex.org/W4399582283"],"related_works":["https://openalex.org/W7171964707","https://openalex.org/W2530702064","https://openalex.org/W2770183610","https://openalex.org/W1577160297","https://openalex.org/W7120821746","https://openalex.org/W4387882422","https://openalex.org/W2972799556","https://openalex.org/W7120481929","https://openalex.org/W4312075143","https://openalex.org/W7220105497"],"abstract_inverted_index":{"Resumo":[0],"Este":[1],"artigo":[2,31,141],"trata":[3],"dos":[4,148],"fatores":[5,106,149],"que":[6,101,150],"influenciam":[7],"a":[8,24,42,131,152,157,167],"utiliza\u00e7\u00e3o":[9],"de":[10,12,26,44,46,48,62,67,81,94,105,112,117,120,122,126,128,133,135,137,159],"servi\u00e7os":[11,47,127,136],"governo":[13,49,138],"eletr\u00f4nico":[14,50],"pelos":[15,51],"cidad\u00e3os.":[16],"A":[17],"literatura":[18],"acad\u00eamica":[19],"tem":[20,32],"promovido":[21],"reflex\u00f5es":[22],"sobre":[23,41,130,166],"influ\u00eancia":[25,40,103],"diversos":[27],"fatores,":[28],"e":[29,65,124,154],"este":[30],"como":[33,107],"objetivo":[34],"avaliar":[35],"se":[36,155],"aspectos":[37],"sociodemogr\u00e1ficos":[38],"t\u00eam":[39],"decis\u00e3o":[43],"uso":[45,125,134],"cidad\u00e3os":[52],"brasileiros.":[53],"O":[54,140],"estudo":[55],"utilizou":[56],"uma":[57],"abordagem":[58],"metodol\u00f3gica":[59],"quantitativa,":[60],"valendo-se":[61],"testes":[63],"estat\u00edsticos":[64],"modelo":[66],"regress\u00e3o":[68],"log\u00edstica":[69],"baseados":[70],"em":[71],"microdados":[72],"da":[73,86,88],"pesquisa":[74],"TIC":[75],"Domic\u00edlios,":[76],"coordenada":[77],"pelo":[78],"Centro":[79],"Regional":[80],"Estudos":[82],"para":[83,143,161],"o":[84,144],"Desenvolvimento":[85],"Sociedade":[87],"Informa\u00e7\u00e3o":[89],"(Cetic.br),":[90],"referente":[91],"ao":[92],"ano-base":[93],"2019.":[95],"Os":[96],"resultados":[97],"desta":[98],"an\u00e1lise":[99],"indicam":[100],"h\u00e1":[102],"significativa":[104],"idade,":[108],"renda":[109],"familiar,":[110],"condi\u00e7\u00e3o":[111],"atividade,":[113],"classe":[114],"econ\u00f4mica,":[115],"grau":[116],"instru\u00e7\u00e3o,":[118],"tipo":[119],"dispositivo":[121],"acesso":[123],"e-commerce":[129],"probabilidade":[132],"eletr\u00f4nico.":[139],"contribui":[142],"entendimento":[145],"mais":[146],"abrangente":[147],"impactam":[151],"demanda":[153],"prop\u00f5e":[156],"servir":[158],"insumo":[160],"discuss\u00f5es":[162],"entre":[163],"gestores":[164],"p\u00fablicos":[165],"implementa\u00e7\u00e3o":[168],"desses":[169],"servi\u00e7os.":[170]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":20},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-12-31T00:00:00"}
