{"id":"https://openalex.org/W4200323752","doi":"https://doi.org/10.32736/sisfokom.v10i3.1295","title":"Rancangan Prototype Layanan Pengaduan Masyarakat Melalui Kantor Desa Berbasis Android","display_name":"Rancangan Prototype Layanan Pengaduan Masyarakat Melalui Kantor Desa Berbasis Android","publication_year":2021,"publication_date":"2021-12-20","ids":{"openalex":"https://openalex.org/W4200323752","doi":"https://doi.org/10.32736/sisfokom.v10i3.1295"},"language":"id","primary_location":{"id":"doi:10.32736/sisfokom.v10i3.1295","doi":"https://doi.org/10.32736/sisfokom.v10i3.1295","is_oa":true,"landing_page_url":"https://doi.org/10.32736/sisfokom.v10i3.1295","pdf_url":"http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/download/1295/790","source":{"id":"https://openalex.org/S4210225384","display_name":"Jurnal Sisfokom (Sistem Informasi dan Komputer)","issn_l":"2301-7988","issn":["2301-7988","2581-0588"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405265418","host_organization_name":"Institut Sains dan Bisnis Atma Luhur","host_organization_lineage":["https://openalex.org/I4405265418"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Sisfokom (Sistem Informasi dan Komputer)","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/download/1295/790","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036579327","display_name":"Yurindra Yurindra","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405265418","display_name":"Institut Sains dan Bisnis Atma Luhur","ror":"https://ror.org/04r6xdc46","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405265418"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Yurindra Yurindra","raw_affiliation_strings":["Institut Sains Dan Bisnis Atma Luhur"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Sains Dan Bisnis Atma Luhur","institution_ids":["https://openalex.org/I4405265418"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026163804","display_name":"Sarwindah Sarwindah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405265418","display_name":"Institut Sains dan Bisnis Atma Luhur","ror":"https://ror.org/04r6xdc46","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405265418"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sarwindah Sarwindah","raw_affiliation_strings":["Institut Sains Dan Bisnis Atma Luhur"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Sains Dan Bisnis Atma Luhur","institution_ids":["https://openalex.org/I4405265418"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001941492","display_name":"Devi Irawan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4405265418","display_name":"Institut Sains dan Bisnis Atma Luhur","ror":"https://ror.org/04r6xdc46","country_code":"ID","type":"education","lineage":["https://openalex.org/I4405265418"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Devi Irawan","raw_affiliation_strings":["Institut Sains dan Bisnis Atma Luhur"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut Sains dan Bisnis Atma Luhur","institution_ids":["https://openalex.org/I4405265418"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4405265418"],"apc_list":{"value":500000,"currency":"IDR","value_usd":32},"apc_paid":{"value":500000,"currency":"IDR","value_usd":32},"fwci":6.5296,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.96088403,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":98},"biblio":{"volume":"10","issue":"3","first_page":"444","last_page":"450"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9164999723434448,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9164999723434448,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12799","display_name":"Mobile and Web Applications","score":0.04149999842047691,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11734","display_name":"Decision Support System Applications","score":0.019999999552965164,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-complaint-services","display_name":"public complaint services","score":0.7390000224113464},{"id":"https://openalex.org/keywords/village-office","display_name":"village office","score":0.8550000190734863},{"id":"https://openalex.org/keywords/android-application","display_name":"Android application","score":0.9599999785423279},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.8870000243186951},{"id":"https://openalex.org/keywords/rural-public-administration","display_name":"rural public administration","score":0.5040000081062317},{"id":"https://openalex.org/keywords/complaint-documentation","display_name":"complaint documentation","score":0.8539999723434448},{"id":"https://openalex.org/keywords/village-government-services","display_name":"village government services","score":0.421999990940094}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.7442038059234619},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.45528754591941833},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.3541278541088104},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2421962022781372},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.1827513575553894}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.32736/sisfokom.v10i3.1295","doi":"https://doi.org/10.32736/sisfokom.v10i3.1295","is_oa":true,"landing_page_url":"https://doi.org/10.32736/sisfokom.v10i3.1295","pdf_url":"http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/download/1295/790","source":{"id":"https://openalex.org/S4210225384","display_name":"Jurnal Sisfokom (Sistem Informasi dan Komputer)","issn_l":"2301-7988","issn":["2301-7988","2581-0588"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405265418","host_organization_name":"Institut Sains dan Bisnis Atma Luhur","host_organization_lineage":["https://openalex.org/I4405265418"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Sisfokom (Sistem Informasi dan Komputer)","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:ac64b7740ac74a3c8009a2c9c5ebf230","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/ac64b7740ac74a3c8009a2c9c5ebf230","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Sisfokom, Vol 10, Iss 3, Pp 444-450 (2021)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.32736/sisfokom.v10i3.1295","doi":"https://doi.org/10.32736/sisfokom.v10i3.1295","is_oa":true,"landing_page_url":"https://doi.org/10.32736/sisfokom.v10i3.1295","pdf_url":"http://jurnal.atmaluhur.ac.id/index.php/sisfokom/article/download/1295/790","source":{"id":"https://openalex.org/S4210225384","display_name":"Jurnal Sisfokom (Sistem Informasi dan Komputer)","issn_l":"2301-7988","issn":["2301-7988","2581-0588"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/I4405265418","host_organization_name":"Institut Sains dan Bisnis Atma Luhur","host_organization_lineage":["https://openalex.org/I4405265418"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Jurnal Sisfokom (Sistem Informasi dan Komputer)","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6601999998092651,"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16"},{"score":0.47999998927116394,"display_name":"Sustainable cities and communities","id":"https://metadata.un.org/sdg/11"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4200323752.pdf","grobid_xml":"https://content.openalex.org/works/W4200323752.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W2914825349","https://openalex.org/W3198600122"],"related_works":["https://openalex.org/W4400002439","https://openalex.org/W7220520796","https://openalex.org/W3085131435","https://openalex.org/W4404004140","https://openalex.org/W7160082629","https://openalex.org/W4200326019","https://openalex.org/W7217646879","https://openalex.org/W4407249654","https://openalex.org/W3090297481","https://openalex.org/W7220279774"],"abstract_inverted_index":{"Salah":[0],"satu":[1],"Peningkatan":[2],"kualitas":[3],"pelayanan":[4,54,84],"public":[5],"bagi":[6],"masyarakat":[7,45,98,140,150,174],"pedesaan":[8],"adalah":[9],"dapat":[10,138,148,160],"dengan":[11,70,92],"dilakukan":[12],"melalui":[13],"sebuah":[14,50],"penyelesaian":[15],"pengaduan":[16,65,78,89,118,154,173],"yang":[17,20,43,66,85,121,132],"mendapatkan":[18],"respon":[19,82],"cepat":[21],"dari":[22],"penyedia":[23],"layanan":[24,64,77,117,153,172],"yaitu":[25],"dalam":[26,75,141,166],"hal":[27],"ini":[28,147,158],"instansi":[29,48],"pemerintah":[30],"terkait":[31],"baik":[32],"di":[33,59],"pusat":[34],"maupun":[35,41],"daerah.":[36],"Segala":[37],"bentuk":[38],"kritik,":[39],"saran":[40],"aduan":[42],"disampaikan":[44],"pada":[46,130],"suatu":[47],"merupakan":[49],"koreksi":[51],"untuk":[52,100,151],"perbaikan":[53],"tersebut.":[55],"Banyak":[56],"Kantor":[57],"Desa":[58],"Indonesia":[60],"belum":[61],"memiliki":[62],"sistem":[63,171],"teridentifikasi":[67],"dan":[68,87,125,164,169],"terdokumentasi":[69],"baik,":[71],"sehingga":[72],"timbul":[73,96],"kendala":[74],"memberikan":[76],"kepada":[79],"masyarakat,":[80],"seperti":[81],"time":[83],"lambat":[86],"dokumentasi":[88,168],"tidak":[90,105],"tertata":[91],"rapi.":[93],"Kendala":[94],"lain":[95],"saat":[97],"kebingungan":[99],"menyampaikan":[101],"keluhan":[102],"tersebut":[103],"dikarenakan":[104],"mengetahui":[106],"harus":[107],"mengadu":[108],"kemana.":[109],"Untuk":[110],"mengatasi":[111],"masalah":[112],"tersebut,":[113],"akan":[114],"dirancang":[115],"aplikasi":[116],"berbasis":[119],"Android":[120,146],"menggunakan":[122,126],"model":[123],"prototype":[124],"MySql":[127],"sebagai":[128],"database":[129],"server":[131],"digunakan.":[133],"Dengan":[134],"itu":[135],"diharapkan":[136],"agar":[137],"memudahkan":[139,161],"membuat":[142],"laporan":[143],"pengaduan.":[144],"Aplikasi":[145,157],"digunakan":[149],"melakukan":[152,167],"secara":[155],"online.":[156],"juga":[159],"Pemerintah":[162],"desa":[163],"kabupaten":[165],"mengevaluasi":[170],"desa.":[175]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-12-31T00:00:00"}