{"id":"https://openalex.org/W4200254403","doi":"https://doi.org/10.54733/smar.1036305","title":"The Role of Organisational Culture Traits on Corporate Image in Service Industry","display_name":"The Role of Organisational Culture Traits on Corporate Image in Service Industry","publication_year":2021,"publication_date":"2021-12-27","ids":{"openalex":"https://openalex.org/W4200254403","doi":"https://doi.org/10.54733/smar.1036305"},"language":"en","primary_location":{"id":"doi:10.54733/smar.1036305","doi":"https://doi.org/10.54733/smar.1036305","is_oa":true,"landing_page_url":"https://doi.org/10.54733/smar.1036305","pdf_url":"https://dergipark.org.tr/en/download/article-file/2131011","source":{"id":"https://openalex.org/S4210183372","display_name":"Sosyal Mucit Academic Review","issn_l":"2718-1081","issn":["2718-1081"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sosyal Mucit Academic Review","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://dergipark.org.tr/en/download/article-file/2131011","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112883274","display_name":"Serap Sap","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I95293974","display_name":"Abdullah G\u00fcl University","ror":"https://ror.org/00zdyy359","country_code":"TR","type":"education","lineage":["https://openalex.org/I95293974"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Serap SAP","raw_affiliation_strings":["ABDULLAH GUL UNIVERSITY","Dr., Faculty of Managerial Science, Abdullah Gul University, Turkey,"],"raw_orcid":"https://orcid.org/0000-0002-2560-4105","affiliations":[{"raw_affiliation_string":"ABDULLAH GUL UNIVERSITY","institution_ids":["https://openalex.org/I95293974"]},{"raw_affiliation_string":"Dr., Faculty of Managerial Science, Abdullah Gul University, Turkey,","institution_ids":["https://openalex.org/I95293974"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5112883274"],"corresponding_institution_ids":["https://openalex.org/I95293974"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"2","issue":"2","first_page":"139","last_page":"152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.6776999831199646,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.6776999831199646,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11726","display_name":"Organizational Management and Innovation","score":0.16979999840259552,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13803","display_name":"Organizational Strategy and Culture","score":0.06430000066757202,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.9929999709129333},{"id":"https://openalex.org/keywords/corporate-image","display_name":"corporate image","score":0.9319999814033508},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.8709999918937683},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.8980000019073486},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8600000143051147},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9990000128746033},{"id":"https://openalex.org/keywords/frontline-workers","display_name":"frontline workers","score":0.9309999942779541},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"conceptual model","score":0.7049999833106995}],"concepts":[{"id":"https://openalex.org/C67674302","wikidata":"https://www.wikidata.org/wiki/Q730573","display_name":"Organizational culture","level":2,"score":0.6580591797828674},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6171760559082031},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6095700263977051},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5779990553855896},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.492466539144516},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.47483378648757935},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.473230242729187},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4373738169670105},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4244909882545471},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38479793071746826},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38345301151275635},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.35463231801986694},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20592224597930908},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10936835408210754},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10300123691558838},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.54733/smar.1036305","doi":"https://doi.org/10.54733/smar.1036305","is_oa":true,"landing_page_url":"https://doi.org/10.54733/smar.1036305","pdf_url":"https://dergipark.org.tr/en/download/article-file/2131011","source":{"id":"https://openalex.org/S4210183372","display_name":"Sosyal Mucit Academic Review","issn_l":"2718-1081","issn":["2718-1081"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sosyal Mucit Academic Review","raw_type":"journal-article"},{"id":"pmh:oai:dergipark.org.tr:article/1036305","doi":null,"is_oa":true,"landing_page_url":"https://dergipark.org.tr/tr/pub/smar/issue/67251/1036305","pdf_url":"https://dergipark.org.tr/tr/pub/smar/issue/67251/1036305","source":{"id":"https://openalex.org/S4306401840","display_name":"DergiPark (Istanbul University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I67581229","host_organization_name":"Istanbul University","host_organization_lineage":["https://openalex.org/I67581229"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Sosyal Mucit Academic Review","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.54733/smar.1036305","doi":"https://doi.org/10.54733/smar.1036305","is_oa":true,"landing_page_url":"https://doi.org/10.54733/smar.1036305","pdf_url":"https://dergipark.org.tr/en/download/article-file/2131011","source":{"id":"https://openalex.org/S4210183372","display_name":"Sosyal Mucit Academic Review","issn_l":"2718-1081","issn":["2718-1081"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Sosyal Mucit Academic Review","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4200254403.pdf","grobid_xml":"https://content.openalex.org/works/W4200254403.grobid-xml"},"referenced_works_count":34,"referenced_works":["https://openalex.org/W140831681","https://openalex.org/W1966881400","https://openalex.org/W1976750253","https://openalex.org/W1986499634","https://openalex.org/W2002012569","https://openalex.org/W2009746668","https://openalex.org/W2017336304","https://openalex.org/W2022478588","https://openalex.org/W2024783259","https://openalex.org/W2027719129","https://openalex.org/W2039139062","https://openalex.org/W2040443941","https://openalex.org/W2041735027","https://openalex.org/W2055717717","https://openalex.org/W2057316356","https://openalex.org/W2057654774","https://openalex.org/W2058492887","https://openalex.org/W2069008056","https://openalex.org/W2072762984","https://openalex.org/W2095263520","https://openalex.org/W2098717322","https://openalex.org/W2100168732","https://openalex.org/W2112579142","https://openalex.org/W2112803487","https://openalex.org/W2126384866","https://openalex.org/W2128624068","https://openalex.org/W2155681216","https://openalex.org/W2165298214","https://openalex.org/W2316853405","https://openalex.org/W2329312544","https://openalex.org/W2905914356","https://openalex.org/W2921086076","https://openalex.org/W3121953654","https://openalex.org/W4292840132"],"related_works":["https://openalex.org/W1993656182","https://openalex.org/W2967434981","https://openalex.org/W2272378868","https://openalex.org/W4407384497","https://openalex.org/W2326398593","https://openalex.org/W1976750253","https://openalex.org/W4220731417","https://openalex.org/W7148892234","https://openalex.org/W2478811666","https://openalex.org/W2065910547"],"abstract_inverted_index":{"Organisational":[0],"culture":[1,46,73,85,101,124,155],"is":[2,16,86,102,144,170],"a":[3,36,82,103,160],"key":[4,104],"aspect":[5],"of":[6,27,60,78,167,173],"functioning":[7],"that":[8,30,51,106],"impacts":[9],"the":[10,19,28,32,40,48,55,58,61,75,79,89,108,122,133,137,151,165,168,171,178,188],"company":[11],"performance":[12,59],"and":[13,25,68,114,125,128,156,194],"effectiveness.":[14],"It":[15],"formed":[17],"by":[18,91],"shared":[20,83],"values,":[21],"beliefs,":[22],"assumptions,":[23],"attitudes,":[24],"behaviour":[26],"employees":[29,93],"help":[31],"organisation":[33],"to":[34,53,120,149,186],"have":[35],"competitive":[37],"advantage":[38],"in":[39,94,136,176],"market.":[41],"Scholar":[42],"predominantly":[43],"researches":[44],"organisational":[45,72,84,100,123,154],"from":[47],"managerial":[49],"perspective":[50],"aims":[52,119,148],"understand":[54],"relation":[56],"between":[57],"organisations":[62],"including":[63],"ROA,":[64],"ROI,":[65],"sales":[66],"growth,":[67],"market":[69],"share.":[70],"However,":[71,164],"shapes":[74,107],"external":[76],"perception":[77,110],"organisation.":[80,97],"Mainly,":[81],"reflected":[87],"on":[88,132,153],"customers":[90],"frontline":[92],"service":[95,138],"sector":[96,139],"This":[98,146],"makes":[99],"factor":[105],"customers'":[109],"affecting":[111],"customer":[112],"satisfaction":[113],"loyalty.":[115],"Therefore,":[116],"this":[117],"research":[118,175],"conceptualize":[121],"its":[126],"traits":[127],"explore":[129],"their":[130],"effect":[131],"corporate":[134,157],"image":[135,158],"context":[140],"where":[141],"human":[142],"interaction":[143],"important.":[145],"study":[147,169,190],"extend":[150,187],"literature":[152],"with":[159,191],"new":[161],"conceptual":[162],"model.":[163],"limitation":[166],"lack":[172],"empirical":[174,192],"testing":[177],"proposed":[179],"relationships.":[180],"Future":[181],"studies":[182],"may":[183],"provide":[184],"contribution":[185],"current":[189],"data":[193],"model":[195],"validation.":[196]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2021-12-31T00:00:00"}
