{"id":"https://openalex.org/W419891808","doi":null,"title":"Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka","display_name":"Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W419891808","mag":"419891808"},"language":"id","primary_location":{"id":"pmh:oai:repository.uinjkt.ac.id:123456789/682","doi":null,"is_oa":true,"landing_page_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","pdf_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","source":{"id":"https://openalex.org/S4306401217","display_name":"Universitas Islam Negeri Syarif Hidayatullah Institutional Repository (Universitas Islam Negeri Syarif Hidayatullah Jakarta)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I153562115","host_organization_name":"Syarif Hidayatullah State Islamic University Jakarta","host_organization_lineage":["https://openalex.org/I153562115"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Skripsi"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089269516","display_name":"Aziz Mauliawati","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Aziz Mauliawati","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5089269516"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9193999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9193999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.038600001484155655,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.017500000074505806,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.9350000023841858},{"id":"https://openalex.org/keywords/iso-iec-20000","display_name":"ISO 20000","score":0.9120000004768372},{"id":"https://openalex.org/keywords/higher-education-institutions","display_name":"higher education institutions","score":0.5509999990463257},{"id":"https://openalex.org/keywords/universitas-terbuka","display_name":"Universitas Terbuka","score":0.8679999709129333}],"concepts":[{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.8354315161705017},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.5593081712722778},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.527704656124115},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3868708908557892},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3802158534526825},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3662363886833191},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.36460965871810913},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3375431299209595},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33116960525512695},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21716561913490295},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07798245549201965},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repository.uinjkt.ac.id:123456789/682","doi":null,"is_oa":true,"landing_page_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","pdf_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","source":{"id":"https://openalex.org/S4306401217","display_name":"Universitas Islam Negeri Syarif Hidayatullah Institutional Repository (Universitas Islam Negeri Syarif Hidayatullah Jakarta)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I153562115","host_organization_name":"Syarif Hidayatullah State Islamic University Jakarta","host_organization_lineage":["https://openalex.org/I153562115"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Skripsi"},{"id":"mag:419891808","doi":null,"is_oa":false,"landing_page_url":"https://repository.uinjkt.ac.id/dspace/bitstream/123456789/682/1/93360-AZIZ%20MAULIAWATI-FST.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:repository.uinjkt.ac.id:123456789/682","doi":null,"is_oa":true,"landing_page_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","pdf_url":"http://repository.uinjkt.ac.id/dspace/handle/123456789/682","source":{"id":"https://openalex.org/S4306401217","display_name":"Universitas Islam Negeri Syarif Hidayatullah Institutional Repository (Universitas Islam Negeri Syarif Hidayatullah Jakarta)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I153562115","host_organization_name":"Syarif Hidayatullah State Islamic University Jakarta","host_organization_lineage":["https://openalex.org/I153562115"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Skripsi"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W419891808.pdf","grobid_xml":"https://content.openalex.org/works/W419891808.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7019150440","https://openalex.org/W7162188605","https://openalex.org/W2346664799","https://openalex.org/W2613796318","https://openalex.org/W3042123795","https://openalex.org/W2572228955","https://openalex.org/W2955075025","https://openalex.org/W2737210206","https://openalex.org/W2292949342","https://openalex.org/W2621498428"],"abstract_inverted_index":{"ABSTRAK":[0],"\\nAZIZ":[1],"MAULIAWATI,":[2],"Perencanaan":[3],"Information":[4],"Technology":[5],"Service":[6,182,193,241],"Management":[7],"(ITSM)":[8],"Menggunakan":[9],"ISO":[10,200],"20000":[11,201],"Pada":[12,249],"Universitas":[13,66],"Terbuka..":[14],"(Dibawah":[15],"Bimbingan":[16],"Rizal":[17],"Bahawerez":[18],"dan":[19,34,150,231,262,270,275,287],"Nur":[20],"Aeni":[21],"Hidayah)":[22],"\\nBerdasarkan":[23],"Keputusan":[24],"Menteri":[25],"Negara":[26,29],"Pendayagunaan":[27],"Aparatur":[28],"NomorKep/26/M.PAN/2/2009":[30],"mengenai":[31],"peningkatan":[32],"kualitas":[33],"menjamin":[35],"penyedia":[36],"pelayanan":[37,112,159],"publik":[38],"dalam":[39,58,88,111,219,284],"penyelenggaraan":[40],"pelayanan.":[41,248],"\\nUniversitas":[42],"Terbuka":[43],"(UT)":[44],"merupakan":[45,70,77],"satu-satunya":[46],"perguruan":[47],"tinggi":[48],"negeri":[49],"di":[50,65],"Indonesia":[51],"yang":[52,79,85,98,113,118,148,156,160,202,235,268,272,278],"menerapkan":[53],"sistem":[54,63],"belajar":[55,64,68],"jarak":[56],"jauh":[57],"mengelola":[59,135],"program":[60],"pendidikannya.":[61],"Dalam":[62],"Terbuka,":[67],"mandiri":[69],"factor":[71],"utama.":[72],"Masalah":[73],"ketersediaan":[74],"bahan":[75],"ajar":[76],"faktor":[78],"paling":[80],"penting.":[81],"Saat":[82],"ini":[83,243],"unit":[84,105],"bertanggung":[86,99],"jawab":[87,100],"melaksanakan":[89],"manajemen":[90,254],"SI/TI":[91],"adalah":[92,257],"Pusat":[93],"Komputer":[94],"(Puskom),":[95],"Puskom":[96,163],"inilah":[97],"menyediakan":[101],"layanan":[102,179,190,255,260,266,286],"kepada":[103],"seluruh":[104],"/":[106,134],"bagian":[107],"dilingkungan":[108],"UT.":[109],"Dimana":[110,218],"diberikan":[114,161],"terdapat":[115],"beberapa":[116],"hal":[117],"menjadi":[119],"kendala":[120],"sebelum":[121],"upaya":[122],"pencapaian":[123],"penerapan":[124],"standar":[125,198],"service":[126,153,216],"management":[127,155],"diterapkan,":[128],"yaitu":[129],"diantaranya":[130],"Tidak":[131],"dapat":[132,245],"menjalankan":[133],"TI":[136,180,191,256,261,267],"dengan":[137,175,204,210,280],"baik,":[138],"kurangnya":[139,143],"kepercayaan":[140],"dari":[141,252],"stakeholder,":[142],"control":[144],"sehingga":[145,158],"banyak":[146],"resiko":[147],"terjadi":[149],"tidak":[151,164],"adanya":[152],"level":[154],"jelas":[157],"oleh":[162],"ada":[165],"indicator.":[166],"\\nMaka":[167],"penulis":[168],"mencoba":[169],"untuk":[170],"memberikan":[171],"alternative":[172],"pemecahan":[173],"permasalahan":[174],"membuat":[176],"penelitian":[177,188],"terhadap":[178,189],"(IT":[181,192,240],"Management).":[183],"Oleh":[184],"karena":[185],"itu,":[186],"pada":[187],"Management)":[194,242],"akan":[195],"menggunakan":[196],"acuan":[197],"ITSM":[199,207,239],"dikombinasikan":[203],"kerangka":[205],"kerja":[206],"ITIL":[208],"V2":[209],"menjadikan":[211],"metode":[212],"PDCA":[213],"sebagai":[214],"metodologi":[215],"management.":[217],"mengembangkan":[220,276,282],"perencanaan":[221],"ITSM,":[222],"suatu":[223],"organisasi":[224],"perlu":[225],"mendefinisikan":[226],"tujuan,":[227],"kebijakan,":[228],"menentukan":[229,232],"proses":[230,234],"tahapan-tahapan":[233],"diperlukan.":[236],"Pemanfaatan":[237],"implementasi":[238],"diharapkan":[244],"meningkatkan":[246],"efektifitas":[247],"dasarnya":[250],"sasaran":[251],"kegiatan":[253],"penyelarasan":[258],"antara":[259],"kebutuhan":[263],"pengguna,":[264,281],"penyediaan":[265],"berkualitas":[269],"biaya":[271],"efektif,":[273],"menstrukturkan":[274],"hubungan":[277],"baik":[279],"kesepakatan":[283],"tingkat":[285,289],"tingginya":[288],"kepuasan":[290],"pengguna.":[291]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}