{"id":"https://openalex.org/W40351998","doi":null,"title":"PENGARUH KUALITAS JASA CUSTOMER SERVICE TERHADAP LOYALITAS PELANGGAN PADA PRODUK TELKOM SPEEDY DI PLASA TELKOM SETIABUDHI BANDUNG","display_name":"PENGARUH KUALITAS JASA CUSTOMER SERVICE TERHADAP LOYALITAS PELANGGAN PADA PRODUK TELKOM SPEEDY DI PLASA TELKOM SETIABUDHI BANDUNG","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W40351998","mag":"40351998"},"language":"id","primary_location":{"id":"mag:40351998","doi":null,"is_oa":false,"landing_page_url":"https://repository.widyatama.ac.id/xmlui/handle/123456789/3348?show=full","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"parent_works":[],"lineage":["https://openalex.org/W40351998"],"child_works_count":0,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113813832","display_name":"Nita Puspita Sari","orcid":"https://orcid.org/0009-0000-2657-2304","observed_orcids":["https://orcid.org/0009-0000-2657-2304"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nita Puspita Sari","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5113813832"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.002899999963119626,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-service-quality","display_name":"customer service quality","score":0.9819999933242798},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9980000257492065},{"id":"https://openalex.org/keywords/telkom-speedy","display_name":"Telkom Speedy","score":0.9160000085830688},{"id":"https://openalex.org/keywords/internet-service-providers","display_name":"internet service providers","score":0.7580000162124634},{"id":"https://openalex.org/keywords/telecommunications-services","display_name":"telecommunications services","score":0.621999979019165}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5213412046432495},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.5130962133407593},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5003921985626221},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.3874148726463318},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.21951866149902344},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08700436353683472}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:40351998","doi":null,"is_oa":false,"landing_page_url":"https://repository.widyatama.ac.id/xmlui/handle/123456789/3348?show=full","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2105199565","https://openalex.org/W7051781758","https://openalex.org/W7029265749","https://openalex.org/W155820892","https://openalex.org/W142798621","https://openalex.org/W2619703328","https://openalex.org/W1798233517","https://openalex.org/W2465506870","https://openalex.org/W2464053189","https://openalex.org/W100176858"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-09-21T07:43:02.447757","created_date":"2016-06-24T00:00:00"}
