{"id":"https://openalex.org/W40226759","doi":"https://doi.org/10.1007/978-3-662-09871-4_5","title":"Vorgehensmodelle zum Service Engineering","display_name":"Vorgehensmodelle zum Service Engineering","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W40226759","doi":"https://doi.org/10.1007/978-3-662-09871-4_5","mag":"40226759"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-662-09871-4_5","doi":"https://doi.org/10.1007/978-3-662-09871-4_5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-662-09871-4_5","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Engineering","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4239286177","display_name":"Service Engineering"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080302543","display_name":"Kristof Schneider","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I33256026","display_name":"German Research Centre for Artificial Intelligence","ror":"https://ror.org/01ayc5b57","country_code":"DE","type":"funder","lineage":["https://openalex.org/I33256026"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Kristof Schneider","raw_affiliation_strings":["Institut f\u00fcr Wirtschaftsinformatik (IWi), Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI), Saarbr\u00fccken, Deutschland","Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut f\u00fcr Wirtschaftsinformatik (IWi), Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI), Saarbr\u00fccken, Deutschland","institution_ids":["https://openalex.org/I33256026"]},{"raw_affiliation_string":"Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI)","institution_ids":["https://openalex.org/I33256026"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058939834","display_name":"Daniel P. Wagner","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I33256026","display_name":"German Research Centre for Artificial Intelligence","ror":"https://ror.org/01ayc5b57","country_code":"DE","type":"funder","lineage":["https://openalex.org/I33256026"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Daniel Wagner","raw_affiliation_strings":["Institut f\u00fcr Wirtschaftsinformatik (IWi), Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI), Saarbr\u00fccken, Deutschland","Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institut f\u00fcr Wirtschaftsinformatik (IWi), Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI), Saarbr\u00fccken, Deutschland","institution_ids":["https://openalex.org/I33256026"]},{"raw_affiliation_string":"Deutschen Forschungszentrum f\u00fcr K\u00fcnstliche Intelligenz (DFKI)","institution_ids":["https://openalex.org/I33256026"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022064798","display_name":"Hermann Behrens","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I52372536","display_name":"Deutsches Institut f\u00fcr Normung","ror":"https://ror.org/00hxj5n33","country_code":"DE","type":"nonprofit","lineage":["https://openalex.org/I52372536"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Hermann Behrens","raw_affiliation_strings":["Deutsches Institut f\u00fcr Normung (DIN) e. V., Berlin, Deutschland","Deutsches Institut f\u00fcr Normung (DIN) e. V., Berlin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Deutsches Institut f\u00fcr Normung (DIN) e. V., Berlin, Deutschland","institution_ids":["https://openalex.org/I52372536"]},{"raw_affiliation_string":"Deutsches Institut f\u00fcr Normung (DIN) e. V., Berlin","institution_ids":["https://openalex.org/I52372536"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":13.4081,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.97991968,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"117","last_page":"141"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-engineering","display_name":"service engineering","score":0.9959999918937683},{"id":"https://openalex.org/keywords/service-development","display_name":"service development","score":0.7760000228881836},{"id":"https://openalex.org/keywords/process-model","display_name":"process model","score":0.871999979019165},{"id":"https://openalex.org/keywords/structured-approach","display_name":"structured approach","score":0.5490000247955322},{"id":"https://openalex.org/keywords/customer-requirements","display_name":"customer requirements","score":0.6309999823570251},{"id":"https://openalex.org/keywords/service-innovation","display_name":"service innovation","score":0.40299999713897705},{"id":"https://openalex.org/keywords/business-services","display_name":"business services","score":0.3179999887943268}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.6929894685745239},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3204195499420166},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.07234600186347961}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-662-09871-4_5","doi":"https://doi.org/10.1007/978-3-662-09871-4_5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-662-09871-4_5","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Engineering","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W17805075","https://openalex.org/W364029184","https://openalex.org/W562059200","https://openalex.org/W1528998986","https://openalex.org/W1540512024","https://openalex.org/W1544025629","https://openalex.org/W1601984963","https://openalex.org/W2021770668","https://openalex.org/W2069416751","https://openalex.org/W2084486980","https://openalex.org/W2102586032","https://openalex.org/W2249468432","https://openalex.org/W2318989098","https://openalex.org/W2486278469","https://openalex.org/W3198820281","https://openalex.org/W4245603163","https://openalex.org/W4247915995","https://openalex.org/W4253763142","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1942032163","https://openalex.org/W6907444366","https://openalex.org/W2236774304","https://openalex.org/W39461639","https://openalex.org/W6996564919","https://openalex.org/W7034147285","https://openalex.org/W4252576172","https://openalex.org/W357293465","https://openalex.org/W6982137572","https://openalex.org/W2175589873"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2016-06-24T00:00:00"}