{"id":"https://openalex.org/W38564000","doi":null,"title":"What effect do formalised human resource procedures such as contracts and appraisals have on employee motivation in the hospitality industry","display_name":"What effect do formalised human resource procedures such as contracts and appraisals have on employee motivation in the hospitality industry","publication_year":2009,"publication_date":"2009-05-01","ids":{"openalex":"https://openalex.org/W38564000","mag":"38564000"},"language":"en","primary_location":{"id":"pmh:oai:chesterrep.openrepository.com:10034/100055","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10034/100055","pdf_url":"http://hdl.handle.net/10034/100055","source":{"id":"https://openalex.org/S4377196415","display_name":"ChesterRep (University of Chester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I137265193","host_organization_name":"University of Chester","host_organization_lineage":["https://openalex.org/I137265193"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10034/100055","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084572493","display_name":"Victoria E. Powell","orcid":"https://orcid.org/0000-0003-1599-1209","observed_orcids":["https://orcid.org/0000-0003-1599-1209"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Victoria Powell","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5084572493"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.8417999744415283,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.8417999744415283,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.06780000030994415,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.824999988079071},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.7990000247955322},{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.8519999980926514},{"id":"https://openalex.org/keywords/performance-evaluation-human-resources","display_name":"performance evaluation (human resources)","score":0.7839999794960022},{"id":"https://openalex.org/keywords/employment-contracts","display_name":"employment contracts","score":0.8410000205039978},{"id":"https://openalex.org/keywords/personal-development-planning","display_name":"personal development planning","score":0.8930000066757202},{"id":"https://openalex.org/keywords/human-resource-development","display_name":"human resource development","score":0.5699999928474426},{"id":"https://openalex.org/keywords/bureaucratic-administration","display_name":"bureaucratic management","score":0.6740000247955322}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.785706102848053},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.64005446434021},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.6277326345443726},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.6131139397621155},{"id":"https://openalex.org/C2778564829","wikidata":"https://www.wikidata.org/wiki/Q17010605","display_name":"Employee motivation","level":2,"score":0.5454226136207581},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49554526805877686},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3860570788383484},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.38261598348617554},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38091862201690674},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.3787640333175659},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2283124029636383},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.148982435464859},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13250070810317993},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.12355539202690125},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:chesterrep.openrepository.com:10034/100055","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10034/100055","pdf_url":"http://hdl.handle.net/10034/100055","source":{"id":"https://openalex.org/S4377196415","display_name":"ChesterRep (University of Chester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I137265193","host_organization_name":"University of Chester","host_organization_lineage":["https://openalex.org/I137265193"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},{"id":"mag:38564000","doi":null,"is_oa":false,"landing_page_url":"https://chesterrep.openrepository.com/bitstream/10034/100055/8/Victoria%20Powell.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:chesterrep.openrepository.com:10034/100055","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10034/100055","pdf_url":"http://hdl.handle.net/10034/100055","source":{"id":"https://openalex.org/S4377196415","display_name":"ChesterRep (University of Chester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I137265193","host_organization_name":"University of Chester","host_organization_lineage":["https://openalex.org/I137265193"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis or dissertation"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":1.0}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.6299999952316284}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320311965","display_name":"University of Chester","ror":"https://ror.org/01drpwb22"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W38564000.pdf","grobid_xml":"https://content.openalex.org/works/W38564000.grobid-xml"},"referenced_works_count":29,"referenced_works":["https://openalex.org/W627419175","https://openalex.org/W1484426603","https://openalex.org/W1497128295","https://openalex.org/W1504910120","https://openalex.org/W1564144217","https://openalex.org/W1574655732","https://openalex.org/W1967285703","https://openalex.org/W1975065728","https://openalex.org/W1985928518","https://openalex.org/W1994831615","https://openalex.org/W2017252726","https://openalex.org/W2024235602","https://openalex.org/W2033269658","https://openalex.org/W2038576964","https://openalex.org/W2042480012","https://openalex.org/W2050608942","https://openalex.org/W2056776270","https://openalex.org/W2058521183","https://openalex.org/W2061045258","https://openalex.org/W2064599257","https://openalex.org/W2075571345","https://openalex.org/W2083877941","https://openalex.org/W2084389751","https://openalex.org/W2090774407","https://openalex.org/W2094778393","https://openalex.org/W2116646224","https://openalex.org/W2158861436","https://openalex.org/W2288209845","https://openalex.org/W3122125999"],"related_works":["https://openalex.org/W7047203321","https://openalex.org/W1758570029","https://openalex.org/W4399764077","https://openalex.org/W2804632889","https://openalex.org/W4415790851","https://openalex.org/W2792308555","https://openalex.org/W4407111407","https://openalex.org/W2741766130","https://openalex.org/W2045222623","https://openalex.org/W4295009572"],"abstract_inverted_index":{"This":[0,40,182],"paper":[1],"examines":[2],"the":[3,13,24,35,50,67,73,87,92,123,137,148,156,173,176,200,225,235,246,272,275],"effects":[4],"of":[5,27,54,69,94,125,158,175,202,204,221],"formalised":[6,55,205],"HR":[7,56,206,255,269],"procedures":[8,207,270],"on":[9,155,191],"employee":[10,29,222,263],"motivation":[11],"in":[12,186],"hospitality":[14,36,101,149,276],"sector.":[15],"It":[16],"has":[17,79,151],"long":[18],"been":[19,80,153],"accepted":[20,97],"that":[21,118,243,262,274],"staff":[22],"turnover,":[23],"ultimate":[25],"sign":[26],"poor":[28],"motivation,":[30],"is":[31,47,113,120],"very":[32],"high":[33],"within":[34,72,136,147,224,245],"industry":[37,74,88,138,150,226,247,277],"(Thomas,":[38],"2006),":[39],"research":[41],"attempts":[42],"to":[43,91,103,133,171,227,280],"establish":[44],"whether":[45,77],"this":[46],"affected":[48],"by":[49,86,107],"presence":[51,203],"or":[52,231,253],"absence":[53],"procedures.":[57,256],"Rowley":[58],"and":[59,62,75,84,215,217,240],"Purcell":[60],"(2001)":[61],"many":[63],"others":[64],"have":[65],"discussed":[66],"possibility":[68],"'turnover":[70],"culture'":[71],"indeed":[76],"it":[78,95],"both":[81],"borne":[82],"from":[83,251],"reinforced":[85],"itself,":[89],"even":[90],"point":[93],"being":[96],"as":[98,129,163,209,283],"'tradition'":[99],"for":[100],"workers":[102],"develop":[104],"their":[105],"skills":[106],"moving":[108],"between":[109,234],"establishments.":[110],"Unfortunately":[111],"there":[112,119],"still":[114],"an":[115],"overall":[116],"perception":[117],"ignorance":[121],"towards":[122],"importance":[124],"human":[126],"resource":[127,165],"development":[128,213],"a":[130,164,284],"contributing":[131],"factor":[132],"service":[134],"provision":[135],"(Baum":[139],"et":[140],"al":[141],"1997).":[142],"Coupled":[143],"with":[144,188,219,267],"this,":[145],"leadership":[146],"historically":[152],"based":[154],"principles":[157],"bureaucratic":[159],"management,":[160],"considering":[161],"employees":[162],"like":[166],"any":[167,229],"other;":[168],"cost":[169],"driven":[170],"achieve":[172],"goals":[174],"organization":[177],"(Lucas":[178],"&":[179],"Deery,":[180],"2004).":[181],"does":[183],"not":[184],"fall":[185],"line":[187],"current":[189],"thinking":[190],"\"best":[192],"practice":[193],"HRM\".":[194],"An":[195],"investigation":[196],"was":[197],"undertaken":[198],"into":[199],"level":[201],"such":[208],"appraisals,":[210],"interviews,":[211],"personal":[212],"plans":[214],"contracts":[216],"compared":[218],"levels":[220],"turnover":[223,264],"detect":[228],"positive":[230],"negative":[232],"correlation":[233],"two.":[236],"The":[237,257],"report":[238,258],"concludes":[239],"provides":[241],"evidence":[242,261],"organisations":[244],"would":[248],"all":[249],"benefit":[250],"implementing":[252],"improving":[254],"also":[259],"shows":[260],"positively":[265],"correlates":[266],"increasing":[268],"cementing":[271],"recommendation":[273],"should":[278],"look":[279],"improve":[281],"practices":[282],"whole.":[285]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-03T13:16:28.481748","created_date":"2016-06-24T00:00:00"}