{"id":"https://openalex.org/W380313698","doi":null,"title":"THE IMPACT OF INTERACTIVITY FEATURES IN ENHANCING ONLINE COMMUNICATION SATISFACTION","display_name":"THE IMPACT OF INTERACTIVITY FEATURES IN ENHANCING ONLINE COMMUNICATION SATISFACTION","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W380313698","mag":"380313698"},"language":"en","primary_location":{"id":"mag:380313698","doi":null,"is_oa":false,"landing_page_url":"http://journalarticle.ukm.my/5865/1/V28_2_21-36.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764780602","display_name":"Jurnal Komunikasi Malaysian Journal of Communication","issn_l":"2289-151X","issn":["2289-151X","2289-1528"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320677","host_organization_name":"Penerbit Universiti Kebangsaan Malaysia","host_organization_lineage":["https://openalex.org/P4310320677"],"host_organization_lineage_names":["Penerbit Universiti Kebangsaan Malaysia"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Komunikasi Malaysian Journal of Communication","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083975506","display_name":"Mohd Azul Mohamad Salleh","orcid":"https://orcid.org/0000-0001-9217-9906","observed_orcids":["https://orcid.org/0000-0001-9217-9906"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mohd Azul Mohamad Salleh","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9217-9906","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5083975506"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2855,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.64448336,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":"28","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9833999872207642,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.00430000014603138,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13745","display_name":"Media and Digital Communication","score":0.002899999963119626,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.9879999756813049},{"id":"https://openalex.org/keywords/workplace-communication","display_name":"workplace communication","score":0.6510000228881836},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.5479999780654907},{"id":"https://openalex.org/keywords/malaysian-universities","display_name":"Malaysian universities","score":0.5839999914169312}],"concepts":[{"id":"https://openalex.org/C144430266","wikidata":"https://www.wikidata.org/wiki/Q839721","display_name":"Interactivity","level":2,"score":0.9736968278884888},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6195744276046753},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5322142839431763},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.514893651008606},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.37740644812583923},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3099534809589386}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:380313698","doi":null,"is_oa":false,"landing_page_url":"http://journalarticle.ukm.my/5865/1/V28_2_21-36.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764780602","display_name":"Jurnal Komunikasi Malaysian Journal of Communication","issn_l":"2289-151X","issn":["2289-151X","2289-1528"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320677","host_organization_name":"Penerbit Universiti Kebangsaan Malaysia","host_organization_lineage":["https://openalex.org/P4310320677"],"host_organization_lineage_names":["Penerbit Universiti Kebangsaan Malaysia"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Jurnal Komunikasi Malaysian Journal of Communication","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W1843255759","https://openalex.org/W1878261120","https://openalex.org/W1964082934","https://openalex.org/W1965526168","https://openalex.org/W1970293432","https://openalex.org/W1971920574","https://openalex.org/W1984441809","https://openalex.org/W1991996552","https://openalex.org/W1998284588","https://openalex.org/W2002175797","https://openalex.org/W2002623743","https://openalex.org/W2010591119","https://openalex.org/W2018636602","https://openalex.org/W2029219581","https://openalex.org/W2032322275","https://openalex.org/W2033943395","https://openalex.org/W2038231776","https://openalex.org/W2039421229","https://openalex.org/W2041404167","https://openalex.org/W2065121512","https://openalex.org/W2077033088","https://openalex.org/W2118757712","https://openalex.org/W2123705188","https://openalex.org/W2127557844","https://openalex.org/W2134525976","https://openalex.org/W2152985123","https://openalex.org/W2166500718","https://openalex.org/W2170845505","https://openalex.org/W2170892855","https://openalex.org/W2189071953","https://openalex.org/W2269398171","https://openalex.org/W3015634246"],"related_works":["https://openalex.org/W1021164529","https://openalex.org/W2749199599","https://openalex.org/W2306129254","https://openalex.org/W2485959630","https://openalex.org/W2264207576","https://openalex.org/W2178251858","https://openalex.org/W2024278036","https://openalex.org/W2182845307","https://openalex.org/W2099113540","https://openalex.org/W7220593152"],"abstract_inverted_index":{"Online":[0],"systems":[1,29,159],"are":[2],"providing":[3],"more":[4],"interactive":[5],"forms":[6],"of":[7,14,18,27,41],"participation":[8],"in":[9,44,56],"workplaces":[10],"and":[11,30,70,80,87,116,129,160],"other":[12],"kinds":[13],"organizations.":[15],"The":[16,91],"spread":[17],"Internet-based":[19,51],"technologies":[20],"has":[21,149],"led":[22],"to":[23,37,140],"a":[24,100,110,126],"rapid":[25],"expansion":[26],"online":[28,47,88,117,143,158],"information":[31],"management":[32],"systems.":[33],"This":[34,61,123],"research":[35,59,62,124,148],"seeks":[36],"examine":[38],"the":[39,64,76,82,134],"importance":[40],"interactivity":[42,85,114,135],"features":[43,86,115,136],"enhancing":[45],"users\u2019":[46,142,155],"communication":[48,68,89,118,144],"satisfaction":[49,69,119],"with":[50,137],"Information":[52],"Management":[53],"System":[54],"(IBIMS)":[55],"four":[57],"Malaysian":[58],"universities.":[60],"uses":[63],"Outcome":[65],"Interactivity":[66],"Theory,":[67],"Technology":[71],"Acceptance":[72],"Model":[73],"(TAM)":[74],"as":[75],"basis":[77],"for":[78],"constructing":[79],"measuring":[81],"relationship":[83,112],"between":[84,113],"satisfaction.":[90,145],"data":[92],"was":[93],"gathered":[94],"from":[95],"223":[96],"internal":[97],"employees":[98],"through":[99],"quantitative":[101],"survey":[102],"method.":[103],"\u00a0The":[104],"results":[105],"show":[106],"that":[107],"there":[108],"is":[109],"significant":[111,127],"when":[120],"using":[121],"IBIMS.":[122],"makes":[125],"practical":[128],"theoretical":[130],"contribution":[131],"by":[132],"integrating":[133],"technology":[138],"acceptance":[139],"create":[141],"Moreover,":[146],"this":[147],"created":[150],"new":[151],"knowledge":[152],"on":[153],"understanding":[154],"needs":[156],"regarding":[157],"applications":[161],"at":[162],"their":[163],"workplace.":[164]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}