{"id":"https://openalex.org/W37410267","doi":null,"title":"\u201cMay I help You?\u201d Increasing Trust in Cloud Computing Providers through Social Presence and the Reduction of Information Overload","display_name":"\u201cMay I help You?\u201d Increasing Trust in Cloud Computing Providers through Social Presence and the Reduction of Information Overload","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W37410267","mag":"37410267"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:icis2014-1108","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/icis2014/proceedings/HCI/5","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ICIS 2014 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051460485","display_name":"Nicolai Walter","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Nicolai Walter","raw_affiliation_strings":["University of M\u00fcnster, M\u00fcnster, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of M\u00fcnster, M\u00fcnster, Germany","institution_ids":["https://openalex.org/I22465464"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052037680","display_name":"Ayten \u00d6ks\u00fcz","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Ayten \u00d6ks\u00fcz","raw_affiliation_strings":["University of M\u00fcnster, M\u00fcnster, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of M\u00fcnster, M\u00fcnster, Germany","institution_ids":["https://openalex.org/I22465464"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065049029","display_name":"Marc Walterbusch","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I170658231","display_name":"Osnabr\u00fcck University","ror":"https://ror.org/04qmmjx98","country_code":"DE","type":"education","lineage":["https://openalex.org/I170658231"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Marc Walterbusch","raw_affiliation_strings":["Osnabr\u00fcck University, Osnabr\u00fcck, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Osnabr\u00fcck University, Osnabr\u00fcck, Germany","institution_ids":["https://openalex.org/I170658231"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069819524","display_name":"Frank Teuteberg","orcid":"https://orcid.org/0000-0003-3870-6642","observed_orcids":["https://orcid.org/0000-0003-3870-6642"]},"institutions":[{"id":"https://openalex.org/I170658231","display_name":"Osnabr\u00fcck University","ror":"https://ror.org/04qmmjx98","country_code":"DE","type":"education","lineage":["https://openalex.org/I170658231"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Frank Teuteberg","raw_affiliation_strings":["Osnabr\u00fcck University, Osnabr\u00fcck, Germany"],"raw_orcid":"https://orcid.org/0000-0003-3870-6642","affiliations":[{"raw_affiliation_string":"Osnabr\u00fcck University, Osnabr\u00fcck, Germany","institution_ids":["https://openalex.org/I170658231"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089944455","display_name":"J\u00f6rg Becker","orcid":"https://orcid.org/0000-0001-5690-439X","observed_orcids":["https://orcid.org/0000-0001-5690-439X"]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"J\u00f6rg Becker","raw_affiliation_strings":["University of M\u00fcnster, M\u00fcnster, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of M\u00fcnster, M\u00fcnster, Germany","institution_ids":["https://openalex.org/I22465464"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5693,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.7509434,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6855000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6855000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.26660001277923584,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10734","display_name":"Information and Cyber Security","score":0.010200000368058681,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"cloud computing","score":0.7419999837875366},{"id":"https://openalex.org/keywords/user-trust","display_name":"user trust","score":0.7070000171661377},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"trustworthiness","score":0.6209999918937683},{"id":"https://openalex.org/keywords/social-presence","display_name":"social presence","score":0.9240000247955322},{"id":"https://openalex.org/keywords/information-overload","display_name":"information overload","score":0.9950000047683716},{"id":"https://openalex.org/keywords/perceived-control","display_name":"perceived control","score":0.9169999957084656},{"id":"https://openalex.org/keywords/search-boxes","display_name":"search boxes","score":0.8999999761581421},{"id":"https://openalex.org/keywords/service-level-agreements","display_name":"service level agreements","score":0.8410000205039978},{"id":"https://openalex.org/keywords/privacy-policies","display_name":"privacy policies","score":0.9850000143051147},{"id":"https://openalex.org/keywords/data-security","display_name":"data security","score":0.5400000214576721},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.7289999723434448},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.4230000078678131}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.7288408279418945},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.7013993859291077},{"id":"https://openalex.org/C186625053","wikidata":"https://www.wikidata.org/wiki/Q1130191","display_name":"Information overload","level":2,"score":0.6530227661132812},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6308892369270325},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5381712317466736},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.523891806602478},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.49596723914146423},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4413934051990509},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.4187816381454468},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4159426689147949},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3520229458808899},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2427557110786438},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24093207716941833},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.16300737857818604},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:icis2014-1108","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/icis2014/proceedings/HCI/5","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ICIS 2014 Proceedings","raw_type":"text"},{"id":"mag:37410267","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/icis2014/proceedings/HCI/5","pdf_url":null,"source":{"id":"https://openalex.org/S4306419566","display_name":"International Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W25096446","https://openalex.org/W81098731","https://openalex.org/W108128754","https://openalex.org/W171456117","https://openalex.org/W197131871","https://openalex.org/W204984395","https://openalex.org/W246908784","https://openalex.org/W297655710","https://openalex.org/W1511558225","https://openalex.org/W1534817507","https://openalex.org/W1545460766","https://openalex.org/W1559233588","https://openalex.org/W1574235309","https://openalex.org/W1741300572","https://openalex.org/W1791587663","https://openalex.org/W1964344998","https://openalex.org/W1976860309","https://openalex.org/W1980452271","https://openalex.org/W1985354288","https://openalex.org/W1985419904","https://openalex.org/W1997981273","https://openalex.org/W1998032402","https://openalex.org/W2000376980","https://openalex.org/W2004845716","https://openalex.org/W2006723435","https://openalex.org/W2011230885","https://openalex.org/W2014469667","https://openalex.org/W2016824316","https://openalex.org/W2019672983","https://openalex.org/W2023298992","https://openalex.org/W2025013988","https://openalex.org/W2028088874","https://openalex.org/W2032633302","https://openalex.org/W2037881738","https://openalex.org/W2040936209","https://openalex.org/W2044412042","https://openalex.org/W2044767410","https://openalex.org/W2052645543","https://openalex.org/W2058300759","https://openalex.org/W2059528567","https://openalex.org/W2071342046","https://openalex.org/W2075269517","https://openalex.org/W2080550005","https://openalex.org/W2085420111","https://openalex.org/W2094711784","https://openalex.org/W2097726984","https://openalex.org/W2101984817","https://openalex.org/W2106140772","https://openalex.org/W2110078189","https://openalex.org/W2114296561","https://openalex.org/W2115981184","https://openalex.org/W2119233164","https://openalex.org/W2125326971","https://openalex.org/W2129125364","https://openalex.org/W2130140239","https://openalex.org/W2130660952","https://openalex.org/W2140054227","https://openalex.org/W2142175015","https://openalex.org/W2143002484","https://openalex.org/W2149595999","https://openalex.org/W2150238850","https://openalex.org/W2157030752","https://openalex.org/W2166061228","https://openalex.org/W2166820194","https://openalex.org/W2168426216","https://openalex.org/W2170219224","https://openalex.org/W2275530856","https://openalex.org/W2294044876","https://openalex.org/W2313774890","https://openalex.org/W2418209921","https://openalex.org/W4254376066"],"related_works":["https://openalex.org/W2293187830","https://openalex.org/W3005411800","https://openalex.org/W7065069831","https://openalex.org/W105453216","https://openalex.org/W2616392562","https://openalex.org/W1998867330","https://openalex.org/W2098859735","https://openalex.org/W2948000546","https://openalex.org/W2586762444","https://openalex.org/W3170807242"],"abstract_inverted_index":{"Despite":[0],"the":[1,26,56,98,137],"potential":[2],"benefits":[3],"of":[4,50,69,101],"Cloud":[5],"Computing":[6],"(CC),":[7],"many":[8],"(potential)":[9],"users":[10],"are":[11],"reluctant":[12],"to":[13,30,58,128,135,145],"use":[14,59],"CC":[15,31,46,60,89,103,123],"as":[16,114,116,148],"they":[17],"have":[18,127,134],"concerns":[19],"about":[20],"data":[21],"security":[22],"and":[23,84,93,110],"privacy.":[24],"Moreover,":[25],"perceived":[27,99,107,112,147],"social":[28],"distance":[29],"providers":[32,124],"can":[33],"increase":[34],"risk":[35],"perceptions.":[36],"Thus,":[37,119],"gaining":[38],"users\u2019":[39],"trust":[40],"is":[41,62],"a":[42,66,70,102],"key":[43],"challenge":[44],"for":[45,140],"providers.":[47],"The":[48],"results":[49],"our":[51],"online":[52],"experiment":[53],"confirm":[54],"that":[55,75,141],"intention":[57],"services":[61],"highly":[63],"dependent":[64],"on":[65],"user\u2019s":[67],"assessment":[68],"provider\u2019s":[71],"trustworthiness.":[72],"We":[73],"show":[74],"embedding":[76],"two":[77],"different":[78],"assistive":[79],"website":[80],"elements":[81],"(Search":[82],"Box":[83],"Social":[85,117],"Recommendation":[86],"Agent)":[87],"into":[88],"providers\u2019":[90],"Service-Level":[91],"Agreements":[92],"privacy":[94],"policies":[95],"positively":[96],"influences":[97],"trustworthiness":[100],"provider":[104],"by":[105],"reducing":[106],"Information":[108],"Overload":[109],"increasing":[111],"Control":[113],"well":[115],"Presence.":[118],"besides":[120],"improving":[121],"security,":[122],"not":[125],"only":[126],"communicate":[129],"trust-critical":[130],"information":[131,142],"but":[132],"also":[133],"facilitate":[136],"search":[138],"process":[139],"in":[143],"order":[144],"be":[146],"trustworthy.":[149]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}