{"id":"https://openalex.org/W36325867","doi":null,"title":"Measuring Service Quality at Tehran University of Medical Sciences' Libraries","display_name":"Measuring Service Quality at Tehran University of Medical Sciences' Libraries","publication_year":2014,"publication_date":"2014-07-01","ids":{"openalex":"https://openalex.org/W36325867","mag":"36325867"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.681.2661","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.681.2661","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article%3D2874%26context%3Dlibphilprac","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5113888201","display_name":"Amir Hosein Mardani","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Amir Hosein Mardani","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063533202","display_name":"Soheila Alavi","orcid":"https://orcid.org/0000-0001-5719-684X","observed_orcids":["https://orcid.org/0000-0001-5719-684X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Soheila Alavi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5005750809","display_name":"Mohsen Nazarzadeh Zare","orcid":"https://orcid.org/0000-0002-6232-1761","observed_orcids":["https://orcid.org/0000-0002-6232-1761"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohsen Nazarzadeh Zare","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-6232-1761","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.00433641,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.8169000148773193,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.8169000148773193,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.12150000035762787,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13673","display_name":"Library Science and Information","score":0.03420000150799751,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/library-service-quality","display_name":"library service quality","score":0.9430000185966492},{"id":"https://openalex.org/keywords/libqual","display_name":"LibQUAL+","score":0.8069999814033508},{"id":"https://openalex.org/keywords/information-control","display_name":"information control","score":0.7710000276565552},{"id":"https://openalex.org/keywords/user-expectations","display_name":"user expectations","score":0.7910000085830688},{"id":"https://openalex.org/keywords/medical-school-libraries","display_name":"medical school libraries","score":0.7289999723434448},{"id":"https://openalex.org/keywords/tehran-university-of-medical-sciences","display_name":"Tehran University of Medical Sciences","score":0.906000018119812}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.7991852760314941},{"id":"https://openalex.org/C2776035091","wikidata":"https://www.wikidata.org/wiki/Q7928819","display_name":"Viewpoints","level":2,"score":0.7195733785629272},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6539103388786316},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5683587193489075},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5458186268806458},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5253809690475464},{"id":"https://openalex.org/C2777855551","wikidata":"https://www.wikidata.org/wiki/Q12310021","display_name":"Subject (documents)","level":2,"score":0.41958314180374146},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.41224682331085205},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3901876211166382},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.375799298286438},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2899004817008972},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2548147439956665},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.20533481240272522},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.681.2661","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.681.2661","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article%3D2874%26context%3Dlibphilprac","raw_type":"text"},{"id":"pmh:oai:digitalcommons.unl.edu:libphilprac-2874","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.unl.edu/libphilprac/1112","pdf_url":null,"source":{"id":"https://openalex.org/S4306400577","display_name":"Lincoln (University of Nebraska)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I114395901","host_organization_name":"University of Nebraska\u2013Lincoln","host_organization_lineage":["https://openalex.org/I114395901"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Library Philosophy and Practice (e-journal)","raw_type":"text"},{"id":"pmh:oai:scholarworks.sjsu.edu:libphilprac-2874","doi":null,"is_oa":false,"landing_page_url":"https://scholarworks.sjsu.edu/libphilprac/1112","pdf_url":null,"source":{"id":"https://openalex.org/S4306401059","display_name":"San Jose State University Scholar Works (San Jose State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I51504820","host_organization_name":"San Jose State University","host_organization_lineage":["https://openalex.org/I51504820"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Library Philosophy and Practice (e-journal)","raw_type":"text"},{"id":"mag:36325867","doi":null,"is_oa":false,"landing_page_url":"https://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=2874&context=libphilprac","pdf_url":null,"source":{"id":"https://openalex.org/S2764430319","display_name":"Library philosophy and practice","issn_l":"1522-0222","issn":["1522-0222"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-40"],"host_organization":"https://openalex.org/P4310316634","host_organization_name":"University of Idaho Library","host_organization_lineage":["https://openalex.org/P4310316634"],"host_organization_lineage_names":["University of Idaho Library"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Library philosophy and practice","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.4156000018119812,"display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W924146213","https://openalex.org/W1605991455","https://openalex.org/W1965250417","https://openalex.org/W2027163125","https://openalex.org/W2067866132","https://openalex.org/W2075621557","https://openalex.org/W2120356835","https://openalex.org/W2134514427","https://openalex.org/W2159438175"],"related_works":["https://openalex.org/W597527563","https://openalex.org/W3017738537","https://openalex.org/W2978921029","https://openalex.org/W1597616770","https://openalex.org/W2758930223","https://openalex.org/W2974716139","https://openalex.org/W7033565685","https://openalex.org/W7219641934","https://openalex.org/W4388979609","https://openalex.org/W2747006869"],"abstract_inverted_index":{"Using":[0],"the":[1,4,10,17,24,33,36,44,60,72,79,89,95,101,113,116,120,129,138,143,146,151],"Libqual+":[2,105],"model,":[3],"present":[5],"study":[6,77],"aims":[7],"to":[8,22,48,69],"compare":[9],"viewpoints":[11],"of":[12,26,39,52,85,92,99,104,115,128,137,155],"students":[13],"and":[14,78,142,150,158],"librarians":[15,45,121,132,152],"in":[16],"Tehran\u2019s":[18],"Medical":[19],"Sciences":[20],"University":[21],"determine":[23],"quality":[25,38,114],"library":[27,74],"services.":[28,93],"The":[29,131],"results":[30],"show":[31],"that":[32],"users":[34,87,96,139,147],"consider":[35,46],"current":[37],"services":[40,75,118],"lower":[41],"than":[42],"what":[43],"them":[47],"be.":[49],"This":[50],"difference":[51],"opinion":[53],"is":[54,160],"much":[55],"more":[56],"drastic":[57],"when":[58],"examining":[59],"information":[61],"control":[62],"subscale.":[63],"Service":[64],"superiority":[65],"gap":[66,144],"was":[67],"estimated":[68],"be-2.14":[70],"for":[71],"overall":[73],"under":[76],"said":[80],"libraries":[81],"fall":[82],"fairly":[83],"short":[84],"providing":[86],"with":[88,124],"desired":[90],"level":[91],"From":[94],"\u2019":[97,140,148,153],"point":[98],"view,":[100],"three":[102],"subscales":[103],"do":[106],"not":[107],"have":[108,133],"an":[109,125],"equal":[110,126],"effect":[111],"on":[112],"provided":[117],"whereas":[119],"all":[122],"agree":[123],"effectiveness":[127],"subscales.":[130],"a":[134],"correct":[135],"understanding":[136],"expectations":[141,149],"between":[145],"perceptions":[154],"their":[156],"needs":[157],"demands":[159],"very":[161],"small":[162],"(0.18).":[163]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2016-06-24T00:00:00"}