{"id":"https://openalex.org/W35340451","doi":"https://doi.org/10.4018/978-1-878289-90-2.ch001","title":"A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes","display_name":"A Review of IS/IT Investment Evaluation and Benefits Management Issues, Problems and Processes","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W35340451","doi":"https://doi.org/10.4018/978-1-878289-90-2.ch001","mag":"35340451"},"language":"en","primary_location":{"id":"doi:10.4018/978-1-878289-90-2.ch001","doi":"https://doi.org/10.4018/978-1-878289-90-2.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-878289-90-2.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology Evaluation Methods and Management","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W1493803293","display_name":"Information Technology Evaluation Methods and Management"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075891275","display_name":"Chad Lin","orcid":"https://orcid.org/0000-0002-8365-977X","observed_orcids":["https://orcid.org/0000-0002-8365-977X"]},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Chad Lin","raw_affiliation_strings":["Curtin University of Technology, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curtin University of Technology, Australia","institution_ids":["https://openalex.org/I205640436"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109110236","display_name":"Graham Pervan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I205640436","display_name":"Curtin University","ror":"https://ror.org/02n415q13","country_code":"AU","type":"education","lineage":["https://openalex.org/I205640436"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Graham P. Pervan","raw_affiliation_strings":["Curtin University of Technology, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curtin University of Technology, Australia","institution_ids":["https://openalex.org/I205640436"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I205640436"],"apc_list":null,"apc_paid":null,"fwci":4.9196,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.93301179,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"2","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11976","display_name":"Capital Investment and Risk Analysis","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benefits-management","display_name":"benefits management","score":0.9739999771118164},{"id":"https://openalex.org/keywords/information-technology-investment","display_name":"IT investment","score":0.8009999990463257},{"id":"https://openalex.org/keywords/business-performance-evaluation","display_name":"enterprise performance evaluation","score":0.6850000023841858},{"id":"https://openalex.org/keywords/capital-budgeting","display_name":"capital budgeting","score":0.3269999921321869}],"concepts":[{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.6441293358802795},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.529854953289032},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5115650296211243},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.46643900871276855},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3941754698753357},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32441452145576477},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.3078818917274475},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23230436444282532},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17654472589492798},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/978-1-878289-90-2.ch001","doi":"https://doi.org/10.4018/978-1-878289-90-2.ch001","is_oa":false,"landing_page_url":"https://doi.org/10.4018/978-1-878289-90-2.ch001","pdf_url":null,"source":{"id":"https://openalex.org/S4306463409","display_name":"IGI Global eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology Evaluation Methods and Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W908949","https://openalex.org/W3578646","https://openalex.org/W23388307","https://openalex.org/W64487135","https://openalex.org/W70738663","https://openalex.org/W74363291","https://openalex.org/W78642379","https://openalex.org/W169452083","https://openalex.org/W203232779","https://openalex.org/W577710884","https://openalex.org/W1500123348","https://openalex.org/W1503327903","https://openalex.org/W1506462039","https://openalex.org/W1558046248","https://openalex.org/W1584564756","https://openalex.org/W1721956270","https://openalex.org/W1955934323","https://openalex.org/W1966591627","https://openalex.org/W1967752770","https://openalex.org/W1973632910","https://openalex.org/W1979828126","https://openalex.org/W1979829091","https://openalex.org/W1994787733","https://openalex.org/W1997042331","https://openalex.org/W2005598504","https://openalex.org/W2007009637","https://openalex.org/W2024874483","https://openalex.org/W2027149741","https://openalex.org/W2029324459","https://openalex.org/W2030468655","https://openalex.org/W2034789986","https://openalex.org/W2041444338","https://openalex.org/W2042657930","https://openalex.org/W2043893783","https://openalex.org/W2059228143","https://openalex.org/W2060604935","https://openalex.org/W2069259185","https://openalex.org/W2077960257","https://openalex.org/W2078736349","https://openalex.org/W2082571229","https://openalex.org/W2083892433","https://openalex.org/W2084364742","https://openalex.org/W2084476472","https://openalex.org/W2087148616","https://openalex.org/W2091734780","https://openalex.org/W2461003471","https://openalex.org/W2703449365","https://openalex.org/W3109664536","https://openalex.org/W4251664795"],"related_works":["https://openalex.org/W1516652560","https://openalex.org/W2538722172","https://openalex.org/W7020151398","https://openalex.org/W7127224580","https://openalex.org/W7110493688","https://openalex.org/W1023321783","https://openalex.org/W2230906382","https://openalex.org/W2050304345","https://openalex.org/W2513014507","https://openalex.org/W2998576911"],"abstract_inverted_index":{"Information":[0,18],"systems":[1,19],"/":[2],"information":[3],"technology":[4,21],"(hereafter":[5],"referred":[6],"to":[7,28,39,43,52,58,62,165],"as":[8,55,57,80],"IS/IT)":[9],"now":[10],"represents":[11],"substantial":[12],"financial":[13],"investment":[14,143],"for":[15,193],"many":[16,119],"organisations.":[17],"and":[20,86,96,116,145,153,177,189,196],"managers":[22],"have":[23],"found":[24],"it":[25],"increasingly":[26],"difficult":[27],"justify":[29],"rising":[30],"IS/IT":[31,50,69,84,105,142],"expenditures.":[32],"They":[33],"are":[34,71,122],"often":[35],"under":[36],"immense":[37],"pressure":[38],"find":[40,59],"a":[41,108,180],"way":[42],"measure":[44],"the":[45,65,81,87,101,151,161,171,175,183,187],"contribution":[46],"of":[47,83,103,111,120,150,160,170,182,186],"their":[48],"organisations\u2019":[49],"investments":[51,70,85,106],"business":[53,66],"performance,":[54],"well":[56],"reliable":[60],"ways":[61],"ensure":[63],"that":[64],"benefits":[67,88,146],"from":[68],"actually":[72],"realised.":[73],"This":[74],"problem":[75],"has":[76,92,97],"become":[77],"more":[78],"complex":[79,109],"nature":[82],"they":[89],"can":[90],"deliver":[91],"evolved":[93],"over":[94],"time":[95],"changed":[98],"rapidly.":[99],"Furthermore,":[100],"evaluation":[102,144],"these":[104],"is":[107,141],"tangle":[110],"financial,":[112],"organisational,":[113],"social,":[114],"procedural":[115],"technical":[117],"threads,":[118],"which":[121],"currently":[123],"either":[124],"avoided":[125],"or":[126],"dealt":[127],"with":[128,179],"ineffectively":[129],"by":[130],"organizations":[131],"(Pervan,":[132],"1998).":[133],"In":[134],"this":[135,156,166],"chapter":[136],"we":[137],"will":[138],"learn":[139],"what":[140],"management,":[147],"discuss":[148],"some":[149,159,169,190],"problems":[152],"challenges":[154],"in":[155,174],"area,":[157,176],"review":[158],"better":[162],"known":[163],"approaches":[164],"problem,":[167],"acknowledge":[168],"leading":[172],"authors":[173],"conclude":[178],"summary":[181],"current":[184],"status":[185],"field":[188],"possible":[191],"directions":[192],"future":[194],"research":[195],"practice.":[197]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}