{"id":"https://openalex.org/W339647249","doi":"https://doi.org/10.35680/2372-0247.1064","title":"Patient partnership in quality improvement of healthcare services: Patients\u2019 inputs and challenges faced","display_name":"Patient partnership in quality improvement of healthcare services: Patients\u2019 inputs and challenges faced","publication_year":2015,"publication_date":"2015-04-29","ids":{"openalex":"https://openalex.org/W339647249","doi":"https://doi.org/10.35680/2372-0247.1064","mag":"339647249"},"language":"en","primary_location":{"id":"doi:10.35680/2372-0247.1064","doi":"https://doi.org/10.35680/2372-0247.1064","is_oa":true,"landing_page_url":"https://doi.org/10.35680/2372-0247.1064","pdf_url":"https://pxjournal.org/cgi/viewcontent.cgi?article=1064&context=journal","source":{"id":"https://openalex.org/S2765046586","display_name":"Patient Experience Journal","issn_l":"2372-0247","issn":["2372-0247"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","vabb-shw"],"host_organization":"https://openalex.org/I4405272245","host_organization_name":"The Beryl Institute","host_organization_lineage":["https://openalex.org/I4405272245"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Patient Experience Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://pxjournal.org/cgi/viewcontent.cgi?article=1064&context=journal","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063980946","display_name":"Marie\u2010Pascale Pomey","orcid":"https://orcid.org/0000-0001-5180-8139","observed_orcids":["https://orcid.org/0000-0001-5180-8139"]},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Marie-Pascale Pomey","raw_affiliation_strings":["University of Montreal","May Khalifa, University of Montr\u00e9al,","University of Montr\u00e9al,","University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Montreal","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"May Khalifa, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063790673","display_name":"Hassiba Hihat","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Hassiba Hihat","raw_affiliation_strings":["University of Montreal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Montreal","institution_ids":["https://openalex.org/I70931966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062752075","display_name":"May Khalifa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"May Khalifa","raw_affiliation_strings":["University of Montr\u00e9al"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Montr\u00e9al","institution_ids":["https://openalex.org/I70931966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076294662","display_name":"Paule Lebel","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Paule Lebel","raw_affiliation_strings":["University of Montr\u00e9al","May Khalifa, University of Montr\u00e9al,","University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Montr\u00e9al","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"May Khalifa, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112325951","display_name":"Andr\u00e9 N\u00e9ron","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Andr\u00e9 N\u00e9ron","raw_affiliation_strings":["University of Montr\u00e9al","May Khalifa, University of Montr\u00e9al,","University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Montr\u00e9al","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"May Khalifa, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018572515","display_name":"Vincent Dumez","orcid":"https://orcid.org/0000-0001-9481-554X","observed_orcids":["https://orcid.org/0000-0001-9481-554X"]},"institutions":[{"id":"https://openalex.org/I70931966","display_name":"Universit\u00e9 de Montr\u00e9al","ror":"https://ror.org/0161xgx34","country_code":"CA","type":"education","lineage":["https://openalex.org/I70931966"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Vincent Dumez","raw_affiliation_strings":["University of Montr\u00e9al","May Khalifa, University of Montr\u00e9al,","University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Montr\u00e9al","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"May Khalifa, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]},{"raw_affiliation_string":"University of Montr\u00e9al, Hassiba Hihat, University of Montr\u00e9al,","institution_ids":["https://openalex.org/I70931966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I70931966"],"apc_list":null,"apc_paid":null,"fwci":10.9008,"has_fulltext":true,"cited_by_count":144,"citation_normalized_percentile":{"value":0.98501137,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":100},"biblio":{"volume":"2","issue":"1","first_page":"29","last_page":"42"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11639","display_name":"Mental Health and Patient Involvement","score":0.8213000297546387,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11639","display_name":"Mental Health and Patient Involvement","score":0.8213000297546387,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.17520000040531158,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-partnership","display_name":"patient partnership","score":0.828000009059906},{"id":"https://openalex.org/keywords/patient-participation","display_name":"patient participation","score":0.6179999709129333},{"id":"https://openalex.org/keywords/patient-experience","display_name":"patient experience","score":0.597000002861023},{"id":"https://openalex.org/keywords/patient-professional-relationship","display_name":"patient-professional relationship","score":0.7289999723434448},{"id":"https://openalex.org/keywords/patient-communication","display_name":"patient communication","score":0.5460000038146973},{"id":"https://openalex.org/keywords/experiential-knowledge","display_name":"experiential knowledge","score":0.8510000109672546},{"id":"https://openalex.org/keywords/barriers-to-patient-participation","display_name":"barriers to patient participation","score":0.7129999995231628},{"id":"https://openalex.org/keywords/decision-making-delays","display_name":"decision-making delays","score":0.7519999742507935},{"id":"https://openalex.org/keywords/health-care-quality-improvement","display_name":"healthcare quality improvement","score":0.5690000057220459},{"id":"https://openalex.org/keywords/patient-engagement","display_name":"patient engagement","score":0.6370000243186951}],"concepts":[{"id":"https://openalex.org/C71750763","wikidata":"https://www.wikidata.org/wiki/Q646164","display_name":"General partnership","level":2,"score":0.8264597058296204},{"id":"https://openalex.org/C2777896191","wikidata":"https://www.wikidata.org/wiki/Q22907655","display_name":"Patient experience","level":3,"score":0.689682126045227},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6108749508857727},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6098981499671936},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5833020806312561},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.5238547325134277},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.4906570017337799},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.46543991565704346},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.458281934261322},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.4418063759803772},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4285087287425995},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.40079379081726074},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3403327465057373},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3337968587875366},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20547819137573242},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.14817234873771667},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10505083203315735},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.08522313833236694},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.35680/2372-0247.1064","doi":"https://doi.org/10.35680/2372-0247.1064","is_oa":true,"landing_page_url":"https://doi.org/10.35680/2372-0247.1064","pdf_url":"https://pxjournal.org/cgi/viewcontent.cgi?article=1064&context=journal","source":{"id":"https://openalex.org/S2765046586","display_name":"Patient Experience Journal","issn_l":"2372-0247","issn":["2372-0247"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","vabb-shw"],"host_organization":"https://openalex.org/I4405272245","host_organization_name":"The Beryl Institute","host_organization_lineage":["https://openalex.org/I4405272245"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Patient Experience Journal","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:ee240318e792481299f0811aa65d027d","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/ee240318e792481299f0811aa65d027d","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Patient Experience Journal (2015)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.35680/2372-0247.1064","doi":"https://doi.org/10.35680/2372-0247.1064","is_oa":true,"landing_page_url":"https://doi.org/10.35680/2372-0247.1064","pdf_url":"https://pxjournal.org/cgi/viewcontent.cgi?article=1064&context=journal","source":{"id":"https://openalex.org/S2765046586","display_name":"Patient Experience Journal","issn_l":"2372-0247","issn":["2372-0247"],"is_oa":true,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","jufo-1","vabb-shw"],"host_organization":"https://openalex.org/I4405272245","host_organization_name":"The Beryl Institute","host_organization_lineage":["https://openalex.org/I4405272245"],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Patient Experience Journal","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.8048999905586243}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W339647249.pdf","grobid_xml":"https://content.openalex.org/works/W339647249.grobid-xml"},"referenced_works_count":38,"referenced_works":["https://openalex.org/W22570924","https://openalex.org/W61697654","https://openalex.org/W91748161","https://openalex.org/W115394847","https://openalex.org/W144525198","https://openalex.org/W1486367002","https://openalex.org/W1521572272","https://openalex.org/W1605824561","https://openalex.org/W1658908529","https://openalex.org/W1676946647","https://openalex.org/W1947797195","https://openalex.org/W1968666899","https://openalex.org/W1984636635","https://openalex.org/W2018984972","https://openalex.org/W2021365718","https://openalex.org/W2052098134","https://openalex.org/W2059511970","https://openalex.org/W2095123254","https://openalex.org/W2100905299","https://openalex.org/W2107459555","https://openalex.org/W2111834230","https://openalex.org/W2117278400","https://openalex.org/W2118183015","https://openalex.org/W2133852945","https://openalex.org/W2142685440","https://openalex.org/W2143617208","https://openalex.org/W2146691185","https://openalex.org/W2147641120","https://openalex.org/W2161601567","https://openalex.org/W2269984690","https://openalex.org/W2329395632","https://openalex.org/W2624565032","https://openalex.org/W2883929777","https://openalex.org/W2906151105","https://openalex.org/W3106993834","https://openalex.org/W4235278727","https://openalex.org/W4255411484","https://openalex.org/W4297888959"],"related_works":["https://openalex.org/W3107893131","https://openalex.org/W7167597518","https://openalex.org/W2793177458","https://openalex.org/W2946097721","https://openalex.org/W4410958883","https://openalex.org/W3092914066","https://openalex.org/W4206131591","https://openalex.org/W1509079144","https://openalex.org/W2983453850","https://openalex.org/W2337172279"],"abstract_inverted_index":{"This":[0,172,188],"research":[1],"focuses":[2],"on":[3,51],"the":[4,47,74,81,85,101,115,118,156,175,193],"perception":[5],"of":[6,46,64,107,117,162,168,177,183,200],"patients":[7,34,90],"who":[8],"participated":[9],"in":[10,28,73,105,127,148],"Continuous":[11],"Quality":[12],"Improvement":[13],"Committees":[14],"(CIC)":[15],"regarding":[16],"their":[17,38,65,93,125,135,138,153],"contribution,":[18],"lessons":[19],"learned,":[20],"and":[21,41,61,77,96,121,160,170],"challenges":[22],"encountered.":[23],"The":[24,132,150,201],"committees":[25],"are":[26,35,78],"engaged":[27],"a":[29,59],"care":[30,75,86,184],"partnership":[31],"approach":[32],"where":[33],"recognized":[36],"for":[37,80,165],"experiential":[39],"knowledge":[40],"treated":[42],"as":[43,70,137],"full":[44],"members":[45],"clinical":[48],"team.":[49],"Based":[50],"patient":[52,179],"interviews,":[53],"we":[54],"conclude":[55],"that":[56],"they":[57],"bring":[58],"structured":[60],"thoughtful":[62],"vision":[63],"experience.":[66],"They":[67,109],"identify":[68],"themselves":[69],"real":[71],"partners":[72],"process":[76,159],"grateful":[79],"opportunity":[82],"to":[83,88,100,146,181,212,219],"improve":[84],"provided":[87],"other":[89,208,216],"by":[91,97],"using":[92],"own":[94],"experience":[95],"bringing":[98],"changes":[99],"patient-professional":[102],"relationship,":[103],"particularly":[104],"terms":[106],"communication.":[108],"also":[110],"become":[111],"better":[112],"acquainted":[113],"with":[114,155,192],"complexity":[116],"health":[119],"system":[120],"its":[122],"organization.":[123],"However,":[124],"participation":[126,180],"CICs":[128],"raised":[129],"two":[130],"challenges.":[131],"first":[133],"was":[134,152],"availability,":[136],"professional":[139],"schedules":[140],"did":[141],"not":[142],"always":[143],"allow":[144],"them":[145],"participate":[147],"meetings.":[149],"second":[151],"frustration":[154],"slow":[157],"decision-making":[158],"implementation":[161],"necessary":[163],"measures":[164],"quality":[166,182],"improvement":[167],"healthcare":[169],"services.":[171],"study":[173],"highlights":[174],"contribution":[176],"successful":[178],"improvement.":[185],"Experience":[186,204],"Framework":[187],"article":[189],"is":[190],"associated":[191],"Patient,":[194],"Family":[195],"&":[196],"Community":[197],"Engagement":[198],"lens":[199],"Beryl":[202],"Institute":[203],"Framework.":[205],"(http://bit.ly/ExperienceFramework)":[206],"Access":[207,215],"PXJ":[209],"articles":[210],"related":[211,218],"this":[213,220],"lens.":[214,221],"resources":[217]},"counts_by_year":[{"year":2026,"cited_by_count":7},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":12},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":40},{"year":2020,"cited_by_count":11},{"year":2019,"cited_by_count":15},{"year":2018,"cited_by_count":11},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}