{"id":"https://openalex.org/W332855279","doi":null,"title":"Methodology for a practical implementation of management standards in concrete service provisioning scenarios","display_name":"Methodology for a practical implementation of management standards in concrete service provisioning scenarios","publication_year":2014,"publication_date":"2014-05-15","ids":{"openalex":"https://openalex.org/W332855279","mag":"332855279"},"language":"en","primary_location":{"id":"pmh:oai:dnet:upcommonspor::e673fc75bfceff805df5201185786ff2","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2099.1/22982","pdf_url":"http://hdl.handle.net/2099.1/22982","source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/masterThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2099.1/22982","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077418982","display_name":"Cruz Daza","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cruz Daza","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5112332682","display_name":"Gustavo Adolfo","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gustavo Adolfo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9580000042915344,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9580000042915344,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.008999999612569809,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.006500000134110451,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.984000027179718},{"id":"https://openalex.org/keywords/service-delivery","display_name":"service delivery","score":0.8420000076293945},{"id":"https://openalex.org/keywords/wireless-sensor-networks","display_name":"wireless sensor networks","score":0.7590000033378601},{"id":"https://openalex.org/keywords/business-models","display_name":"business models","score":0.6209999918937683},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"quality of service","score":0.9269999861717224},{"id":"https://openalex.org/keywords/it-as-a-service","display_name":"IT as a service","score":0.7009999752044678},{"id":"https://openalex.org/keywords/management-standards","display_name":"management standards","score":0.5690000057220459}],"concepts":[{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5900914669036865},{"id":"https://openalex.org/C172191483","wikidata":"https://www.wikidata.org/wiki/Q1071806","display_name":"Provisioning","level":2,"score":0.5892704725265503},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5832909941673279},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5794053077697754},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5408357381820679},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.49165016412734985},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.4628656804561615},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4621835947036743},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.46074119210243225},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4267379641532898},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.42465871572494507},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.4232783019542694},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.41765159368515015},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3996315598487854},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.37619826197624207},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.33614546060562134},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3202100396156311},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.287705659866333},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.13033434748649597},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12452051043510437},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.07859346270561218},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"pmh:oai:dnet:upcommonspor::e673fc75bfceff805df5201185786ff2","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2099.1/22982","pdf_url":"http://hdl.handle.net/2099.1/22982","source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/masterThesis"},{"id":"pmh:oai:recercat.cat:2072/240768","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2099.1/22982","pdf_url":null,"source":{"id":"https://openalex.org/S4306402147","display_name":"RECERCAT (Consorci de Serveis Universitaris de Catalunya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210090028","host_organization_name":"Consorci de Serveis Universitaris de Catalunya","host_organization_lineage":["https://openalex.org/I4210090028"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/masterThesis"},{"id":"pmh:oai:upcommons.upc.edu:2099.1/22982","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/2099.1/22982","pdf_url":null,"source":{"id":"https://openalex.org/S4377196262","display_name":"UPCommons institutional repository (Universitat Polit\u00e8cnica de Catalunya)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9617848","host_organization_name":"Universitat Polit\u00e8cnica de Catalunya","host_organization_lineage":["https://openalex.org/I9617848"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Master thesis"},{"id":"mag:332855279","doi":null,"is_oa":false,"landing_page_url":"https://upcommons.upc.edu/bitstream/2099.1/22982/4/Methodology%20for%20a%20Practical%20Implementation%20of%20Management%20Standards%20in%20Concrete%20Service%20Provisioning%20Scenarios.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:dnet:upcommonspor::e673fc75bfceff805df5201185786ff2","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2099.1/22982","pdf_url":"http://hdl.handle.net/2099.1/22982","source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/masterThesis"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.651199996471405}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W332855279.pdf","grobid_xml":"https://content.openalex.org/works/W332855279.grobid-xml"},"referenced_works_count":2,"referenced_works":["https://openalex.org/W1570289766","https://openalex.org/W2049318638"],"related_works":["https://openalex.org/W7113529255","https://openalex.org/W7111547118","https://openalex.org/W2273141579","https://openalex.org/W7011156236","https://openalex.org/W4399380258","https://openalex.org/W942102697","https://openalex.org/W2015384579","https://openalex.org/W4239281720","https://openalex.org/W910329815","https://openalex.org/W2786334756"],"abstract_inverted_index":{"[ANGL\u00c8S]":[0],"In":[1],"a":[2,25,37,76,153,161,166],"competitive":[3],"world":[4],"where":[5],"organizations":[6,51],"seek":[7],"to":[8,55,66,72,84,99,108,129,149,157,178],"optimize":[9],"their":[10,67,141,150],"services":[11],"while":[12],"minimize":[13],"costs,":[14],"Information":[15],"Technology":[16],"plays":[17],"an":[18,59,88,144],"important":[19],"role.":[20],"Although":[21,93],"there":[22,40,94,102],"is":[23,33,41,78,103,174],"still":[24],"perception":[26],"among":[27],"organization's":[28],"staff":[29],"in":[30,176],"which":[31],"IT":[32,57,74],"only":[34],"seen":[35],"as":[36,58],"technology":[38,65],"provider,":[39],"no":[42],"concept":[43],"furthest":[44],"of":[45,80,147],"the":[46,53,81,119,123,130,138,180],"reality":[47],"that":[48,97,106,137,155],"this.":[49],"Nowadays,":[50],"have":[52],"opportunity":[54,71],"offer":[56,73],"additional":[60],"service,":[61],"not":[62,104],"just":[63],"provide":[64,143],"business":[68,167],"units.":[69],"This":[70],"like":[75],"service":[77,100,115,148,162,185],"one":[79,105],"best":[82],"reasons":[83],"develop":[85],"and":[86,126,159],"implement":[87,160],"ITSM":[89,124],"system":[90,164],"within":[91,165],"organizations.":[92],"are":[95],"frameworks":[96,125],"help":[98],"management,":[101],"suits":[107],"all":[109],"possible":[110],"environments.":[111],"Persons":[112],"involved":[113],"on":[114],"management":[116,142,163],"should":[117],"use":[118],"information":[120],"provided":[121],"by":[122,170],"adapt":[127],"it":[128],"particular":[131],"needs.":[132],"Also,":[133],"they":[134],"must":[135],"ensure":[136],"systems":[139],"under":[140],"acceptable":[145],"quality":[146],"users.":[151],"Derive":[152],"methodology":[154],"helps":[156],"design":[158],"model":[168],"supported":[169],"wireless":[171],"sensor":[172],"networks":[173],"relevant":[175],"order":[177],"analyze":[179],"essential":[181],"aspects":[182],"needed":[183],"for":[184],"provisioning.":[186]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}
