{"id":"https://openalex.org/W32885296","doi":null,"title":"Aplica\u00e7\u00e3o do Balanced Scorecard no Ramo Hoteleiro : Diferen\u00e7as entre hot\u00e9is de 5 estrelas Portugueses e Espanh\u00f3is","display_name":"Aplica\u00e7\u00e3o do Balanced Scorecard no Ramo Hoteleiro : Diferen\u00e7as entre hot\u00e9is de 5 estrelas Portugueses e Espanh\u00f3is","publication_year":2014,"publication_date":"2014-07-01","ids":{"openalex":"https://openalex.org/W32885296","mag":"32885296"},"language":"pt","primary_location":{"id":"pmh:oai:repositorio.ipl.pt:10400.21/4220","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.21/4220","pdf_url":"http://hdl.handle.net/10400.21/4220","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"master thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10400.21/4220","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004364120","display_name":"T\u00e2nia Martinho","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"T\u00e2nia Martinho","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5004364120"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"balanced scorecard","score":0.9879999756813049},{"id":"https://openalex.org/keywords/five-star-hotels","display_name":"five-star hotels","score":0.9129999876022339},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.8740000128746033},{"id":"https://openalex.org/keywords/management-control-systems","display_name":"management control systems","score":0.9319999814033508},{"id":"https://openalex.org/keywords/performance-indicators","display_name":"performance indicators","score":0.8130000233650208},{"id":"https://openalex.org/keywords/strategic-management","display_name":"strategic management","score":0.8119999766349792},{"id":"https://openalex.org/keywords/decision-making","display_name":"decision-making","score":0.7699999809265137},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.4099999964237213}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.8422917723655701},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22558999061584473},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.08943834900856018}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repositorio.ipl.pt:10400.21/4220","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.21/4220","pdf_url":"http://hdl.handle.net/10400.21/4220","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"master thesis"},{"id":"mag:32885296","doi":null,"is_oa":false,"landing_page_url":"https://repositorio.ipl.pt/bitstream/10400.21/4220/1/Tese%20Final.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:repositorio.ipl.pt:10400.21/4220","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10400.21/4220","pdf_url":"http://hdl.handle.net/10400.21/4220","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"master thesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W32885296.pdf","grobid_xml":"https://content.openalex.org/works/W32885296.grobid-xml"},"referenced_works_count":36,"referenced_works":["https://openalex.org/W1835430559","https://openalex.org/W1973609741","https://openalex.org/W1977370225","https://openalex.org/W1979968489","https://openalex.org/W1980181971","https://openalex.org/W2047781857","https://openalex.org/W2079062663","https://openalex.org/W2095131727","https://openalex.org/W2104230802","https://openalex.org/W2105552075","https://openalex.org/W2125096778","https://openalex.org/W2144105310","https://openalex.org/W2144288697","https://openalex.org/W2144402351","https://openalex.org/W2156836987","https://openalex.org/W2166976353","https://openalex.org/W2171436473","https://openalex.org/W2345152081","https://openalex.org/W2583406573","https://openalex.org/W2682863624","https://openalex.org/W2761617406","https://openalex.org/W2768051259","https://openalex.org/W2804802140","https://openalex.org/W2807760927","https://openalex.org/W2809073076","https://openalex.org/W2896086824","https://openalex.org/W2900717905","https://openalex.org/W2946287435","https://openalex.org/W2965637644","https://openalex.org/W2967989687","https://openalex.org/W2968645320","https://openalex.org/W2973184513","https://openalex.org/W2985900408","https://openalex.org/W2990728208","https://openalex.org/W2999999862","https://openalex.org/W4241074797"],"related_works":["https://openalex.org/W102829255","https://openalex.org/W7051684411","https://openalex.org/W7032870378","https://openalex.org/W46440514","https://openalex.org/W6990882101","https://openalex.org/W1894052048","https://openalex.org/W7036253059","https://openalex.org/W7002120987","https://openalex.org/W2912010751","https://openalex.org/W2612414584"],"abstract_inverted_index":{"Actualmente,":[0],"face":[1],"\u00e0":[2],"conjuntura":[3],"global,":[4],"as":[5,101,104],"organiza\u00e7\u00f5es":[6,77],"centram":[7],"os":[8,13,27,47,121,130],"seus":[9],"esfor\u00e7os":[10],"em":[11,45,136],"cumprir":[12],"requisitos":[14],"b\u00e1sicos":[15],"que":[16,79,85,129,143],"sustentam":[17],"a":[18,22,24,32,61,83,92,99,145],"estrat\u00e9gia,":[19],"como":[20,116],"sendo":[21],"miss\u00e3o,":[23],"vis\u00e3o":[25],"e":[26,56,103,142,166],"valores":[28],"organizacionais.":[29],"Neste":[30],"sentido,":[31],"informa\u00e7\u00e3o":[33,59],"obtida":[34],"das":[35,76],"mais":[36],"diversas":[37],"\u00e1reas":[38],"assumem":[39],"um":[40,70],"papel":[41,71],"importante,":[42],"na":[43,73,138],"medida":[44],"que,":[46],"intervenientes":[48],"no":[49],"processo":[50],"de":[51,53,65,67,88,106,132,140,151],"tomada":[52,139],"decis\u00e3o":[54,141],"analisam":[55],"alinham":[57],"essa":[58],"com":[60],"estrat\u00e9gia.":[62],"Os":[63],"sistemas":[64],"controlo":[66,87,150],"gest\u00e3o":[68,89],"desempenham":[69],"fundamental":[72],"capacidade":[74],"competitiva":[75],"pelo":[78],"\u00e9":[80],"necess\u00e1rio":[81],"compreender":[82],"import\u00e2ncia":[84],"o":[86,126],"tem":[90],"vindo":[91],"assumir":[93],"nas":[94,110],"mesmas,":[95],"bem":[96],"como,":[97],"analisar":[98],"natureza,":[100],"causas":[102],"implica\u00e7\u00f5es":[105],"eventuais":[107],"mudan\u00e7as":[108],"ocorridas":[109],"pr\u00e1ticas":[111],"adoptadas.":[112],"Este":[113],"trabalho":[114],"ter\u00e1":[115],"objectivo":[117],"principal":[118],"avaliar":[119],"quais":[120],"indicadores,":[122],"tendo":[123],"por":[124,147],"base":[125],"Balanced":[127],"Scorecard,":[128],"hot\u00e9is":[131,164],"cinco":[133],"estrelas":[134],"t\u00eam":[135],"considera\u00e7\u00e3o":[137],"influenciam":[144],"estrat\u00e9gia":[146],"via":[148],"do":[149],"gest\u00e3o.":[152],"Esta":[153],"avalia\u00e7\u00e3o":[154],"ir\u00e1":[155],"consubstanciar-se":[156],"numa":[157],"an\u00e1lise":[158],"comparativa":[159],"dos":[160],"indicadores":[161],"utilizados":[162],"nos":[163],"portugueses":[165],"espanh\u00f3is.":[167]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}