{"id":"https://openalex.org/W3217626404","doi":"https://doi.org/10.18488/journal.73.2021.94.326.340","title":"A Performance Model of the Indonesian National Police: The Role of Communication Apprehension, Servant Leadership, Group Cohesiveness, and Silence Behavior","display_name":"A Performance Model of the Indonesian National Police: The Role of Communication Apprehension, Servant Leadership, Group Cohesiveness, and Silence Behavior","publication_year":2021,"publication_date":"2021-01-01","ids":{"openalex":"https://openalex.org/W3217626404","doi":"https://doi.org/10.18488/journal.73.2021.94.326.340","mag":"3217626404"},"language":"en","primary_location":{"id":"doi:10.18488/journal.73.2021.94.326.340","doi":"https://doi.org/10.18488/journal.73.2021.94.326.340","is_oa":true,"landing_page_url":"https://doi.org/10.18488/journal.73.2021.94.326.340","pdf_url":null,"source":{"id":"https://openalex.org/S4210214964","display_name":"Humanities and Social Sciences Letters","issn_l":"2312-4318","issn":["2312-4318","2312-5659"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4361074916","host_organization_name":"Conscientia Beam","host_organization_lineage":["https://openalex.org/P4361074916"],"host_organization_lineage_names":["Conscientia Beam"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Humanities and Social Sciences Letters","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.18488/journal.73.2021.94.326.340","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019893412","display_name":"Wing Ispurwanto","orcid":"https://orcid.org/0000-0002-0422-7881","observed_orcids":["https://orcid.org/0000-0002-0422-7881"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Wing Ispurwanto","raw_affiliation_strings":["Psychology Department, Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Psychology Department, Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072458591","display_name":"Tri Ratna Murti","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210087984","display_name":"Universitas Persada Indonesia Yayasan Administrasi Indonesia","ror":"https://ror.org/00791c793","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087984"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tri Ratna Murti","raw_affiliation_strings":["Faculty of Psychology, University of Persada Indonesia Y.A.I., Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Psychology, University of Persada Indonesia Y.A.I., Jakarta, Indonesia","institution_ids":["https://openalex.org/I4210087984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043058610","display_name":"Kuncono Teguh Yunanto","orcid":"https://orcid.org/0000-0003-0168-0995","observed_orcids":["https://orcid.org/0000-0003-0168-0995"]},"institutions":[{"id":"https://openalex.org/I4210087984","display_name":"Universitas Persada Indonesia Yayasan Administrasi Indonesia","ror":"https://ror.org/00791c793","country_code":"ID","type":"education","lineage":["https://openalex.org/I4210087984"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Kuncono Teguh Yunanto","raw_affiliation_strings":["Faculty of Psychology, University of Persada Indonesia Y.A.I., Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Psychology, University of Persada Indonesia Y.A.I., Jakarta, Indonesia","institution_ids":["https://openalex.org/I4210087984"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068128944","display_name":"Juneman Abraham","orcid":"https://orcid.org/0000-0003-0232-2735","observed_orcids":["https://orcid.org/0000-0003-0232-2735"]},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Juneman Abraham","raw_affiliation_strings":["Psychology Department, Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Psychology Department, Faculty of Humanities, Bina Nusantara University, Jakarta, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000926139","display_name":"Togiaratua Nainggolan","orcid":"https://orcid.org/0000-0002-9573-0860","observed_orcids":["https://orcid.org/0000-0002-9573-0860"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Togiaratua Nainggolan","raw_affiliation_strings":["Center for Social Welfare Research and Development, Indonesian Ministry of Social Affairs, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Social Welfare Research and Development, Indonesian Ministry of Social Affairs, Jakarta, Indonesia","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112429417","display_name":"Riant Nugroho","orcid":"https://orcid.org/0000-0002-0534-2056","observed_orcids":["https://orcid.org/0000-0002-0534-2056"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Riant Nugroho","raw_affiliation_strings":["Indonesian Public Policy Society/MAKPI and Institute for Policy Reform, Jakarta, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indonesian Public Policy Society/MAKPI and Institute for Policy Reform, Jakarta, Indonesia","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.719,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.77168142,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"9","issue":"4","first_page":"326","last_page":"340"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6273999810218811,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.6273999810218811,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14436","display_name":"Employee Performance and Leadership","score":0.14990000426769257,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11076","display_name":"Policing Practices and Perceptions","score":0.10580000281333923,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/police-performance","display_name":"police performance","score":0.9739999771118164},{"id":"https://openalex.org/keywords/servant-leadership","display_name":"servant leadership","score":0.8130000233650208},{"id":"https://openalex.org/keywords/group-cohesion","display_name":"group cohesion","score":0.8600000143051147},{"id":"https://openalex.org/keywords/silence-behavior","display_name":"silence behavior","score":0.8970000147819519},{"id":"https://openalex.org/keywords/communication-apprehension","display_name":"communication apprehension","score":1.0},{"id":"https://openalex.org/keywords/indonesian-national-police","display_name":"Indonesian National Police","score":0.8740000128746033},{"id":"https://openalex.org/keywords/community-policing","display_name":"community policing","score":0.8370000123977661},{"id":"https://openalex.org/keywords/police-personnel-management","display_name":"police personnel management","score":0.8270000219345093},{"id":"https://openalex.org/keywords/mediation-model","display_name":"mediation model","score":0.35899999737739563}],"concepts":[{"id":"https://openalex.org/C14641543","wikidata":"https://www.wikidata.org/wiki/Q553270","display_name":"Group cohesiveness","level":2,"score":0.8291717767715454},{"id":"https://openalex.org/C2780409804","wikidata":"https://www.wikidata.org/wiki/Q621701","display_name":"Apprehension","level":2,"score":0.6138335466384888},{"id":"https://openalex.org/C67126808","wikidata":"https://www.wikidata.org/wiki/Q2912387","display_name":"Servant leadership","level":3,"score":0.5933628678321838},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5776342749595642},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5626459121704102},{"id":"https://openalex.org/C2781115785","wikidata":"https://www.wikidata.org/wiki/Q502261","display_name":"Silence","level":2,"score":0.4349028170108795},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.32142215967178345},{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.15796253085136414},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C107038049","wikidata":"https://www.wikidata.org/wiki/Q35986","display_name":"Aesthetics","level":1,"score":0.0},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.18488/journal.73.2021.94.326.340","doi":"https://doi.org/10.18488/journal.73.2021.94.326.340","is_oa":true,"landing_page_url":"https://doi.org/10.18488/journal.73.2021.94.326.340","pdf_url":null,"source":{"id":"https://openalex.org/S4210214964","display_name":"Humanities and Social Sciences Letters","issn_l":"2312-4318","issn":["2312-4318","2312-5659"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4361074916","host_organization_name":"Conscientia Beam","host_organization_lineage":["https://openalex.org/P4361074916"],"host_organization_lineage_names":["Conscientia Beam"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Humanities and Social Sciences Letters","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:pkp:hassle:2021:p:326-340","doi":null,"is_oa":false,"landing_page_url":"http://www.conscientiabeam.com/journal/73/abstract/6507","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:pkp:hassle:v:9:y:2021:i:4:p:326-340:id:902","doi":null,"is_oa":false,"landing_page_url":"https://archive.conscientiabeam.com/index.php/73/article/view/902/1282","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.18488/journal.73.2021.94.326.340","doi":"https://doi.org/10.18488/journal.73.2021.94.326.340","is_oa":true,"landing_page_url":"https://doi.org/10.18488/journal.73.2021.94.326.340","pdf_url":null,"source":{"id":"https://openalex.org/S4210214964","display_name":"Humanities and Social Sciences Letters","issn_l":"2312-4318","issn":["2312-4318","2312-5659"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/P4361074916","host_organization_name":"Conscientia Beam","host_organization_lineage":["https://openalex.org/P4361074916"],"host_organization_lineage_names":["Conscientia Beam"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Humanities and Social Sciences Letters","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.9595999717712402}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4407949097","https://openalex.org/W7115562729","https://openalex.org/W4409394123","https://openalex.org/W3140754819","https://openalex.org/W2791611348","https://openalex.org/W4367593382","https://openalex.org/W4285048756","https://openalex.org/W7221290137","https://openalex.org/W4389143403","https://openalex.org/W7000249592"],"abstract_inverted_index":{"In":[0],"line":[1],"with":[2,106],"the":[3,9,12,24,46,57,78,85,88,128,133,143,145,148,150,153,155,158,160,172,174,177,179,232],"trend":[4],"of":[5,45,48,87,162,181,228],"community":[6],"policing":[7],"at":[8,40],"global":[10],"level,":[11],"Indonesian":[13],"National":[14],"Police":[15],"(POLRI)":[16],"is":[17,38,84,210],"expected":[18],"to":[19,22],"be":[20],"able":[21],"enforce":[23],"law":[25],"fairly":[26],"and":[27,72,93,95,140,171,206],"humanely,":[28],"but":[29],"in":[30,56,119],"ways":[31],"that":[32,82,127],"protect":[33],"people.":[34],"This":[35,51,208,221],"present":[36],"study":[37,99,222],"aimed":[39],"finding":[41,209],"a":[42,101,225],"theoretical":[43,129],"model":[44,52,130],"performance":[47,161,180,203],"POLRI":[49,163,182],"members.":[50,183],"involves":[53],"under-represented":[54],"variables":[55],"literature":[58],"on":[59,115],"police":[60,96,117,233],"performance,":[61,97],"namely":[62],"servant":[63,146,156,229],"leadership":[64,230],"(SL),":[65],"group":[66,165,175],"cohesiveness":[67,166],"(GC),":[68],"silence":[69,213],"behavior":[70,214],"(SB),":[71],"communication":[73,151,169],"apprehension":[74],"(CA).":[75],"To":[76],"confirm":[77],"model,":[79],"which":[80],"hypothesizes":[81],"CA":[83],"mediator":[86],"relationships":[89],"between":[90],"SL,":[91],"GC":[92],"SB":[94],"this":[98],"uses":[100],"quantitative,":[102],"correlational":[103],"predictive":[104],"design":[105],"structural":[107],"equation":[108],"modeling":[109],"(SEM)":[110],"data":[111],"analysis":[112],"techniques.":[113],"Research":[114],"551":[116],"officers":[118],"Greater":[120],"Jakarta":[121],"(Jakarta,":[122],"Tangerang,":[123],"Bekasi),":[124],"Indonesia,":[125],"found":[126],"partially":[131],"fits":[132],"empirical":[134],"data.":[135],"Nevertheless,":[136],"there":[137],"are":[138,186],"unique":[139,211],"counter-intuitive":[141],"findings:":[142],"higher":[144,149,154,173],"leadership,":[147,157],"apprehension;":[152,170],"lower":[159,178],"members;":[164],"cannot":[167],"predict":[168],"cohesiveness,":[176],"These":[184],"findings":[185],"meaningful":[187],"for":[188],"drawing":[189],"up":[190],"human":[191],"resource":[192],"policies":[193],"within":[194,219,231],"POLRI,":[195],"including":[196],"job":[197],"analysis,":[198],"recruitment,":[199],"selection,":[200],"work":[201],"culture,":[202],"appraisal,":[204],"training,":[205],"development.":[207],"because":[212],"has":[215],"never":[216],"been":[217],"investigated":[218],"POLRI.":[220],"also":[223],"proposes":[224],"modified":[226],"practice":[227],"institution.":[234]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2021-12-06T00:00:00"}
