{"id":"https://openalex.org/W3217543771","doi":"https://doi.org/10.1145/3481127.3481193","title":"Analysis of the loyalty and intention to return of the university student: Challenges of educational management in a crisis context.","display_name":"Analysis of the loyalty and intention to return of the university student: Challenges of educational management in a crisis context.","publication_year":2021,"publication_date":"2021-07-17","ids":{"openalex":"https://openalex.org/W3217543771","doi":"https://doi.org/10.1145/3481127.3481193","mag":"3217543771"},"language":"en","primary_location":{"id":"doi:10.1145/3481127.3481193","doi":"https://doi.org/10.1145/3481127.3481193","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3481127.3481193","pdf_url":null,"source":{"id":"https://openalex.org/S7407086226","display_name":"International Conference on E-business, Management and Economics (ICEME)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 2021 12th International Conference on E-business, Management and Economics","raw_type":"proceedings-article"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080016616","display_name":"Dany Yudet Millones-Liza","orcid":"https://orcid.org/0000-0003-3672-461X","observed_orcids":["https://orcid.org/0000-0003-3672-461X"]},"institutions":[{"id":"https://openalex.org/I4210140760","display_name":"Universidad Peruana Uni\u00f3n","ror":"https://ror.org/042gckq23","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210140760"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Dany Yudet Millones-Liza","raw_affiliation_strings":["Unidad de Posgrado de Ciencias Empresariales, Universidad Peruana Uni\u00f3n, Escuela de Posgrado - Unidad de Posgrado de Ciencias Empresariales, Peru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Unidad de Posgrado de Ciencias Empresariales, Universidad Peruana Uni\u00f3n, Escuela de Posgrado - Unidad de Posgrado de Ciencias Empresariales, Peru","institution_ids":["https://openalex.org/I4210140760"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026347524","display_name":"Elizabeth Emperatriz Garc\u00eda-Salirrosas","orcid":"https://orcid.org/0000-0003-4197-8438","observed_orcids":["https://orcid.org/0000-0003-4197-8438"]},"institutions":[{"id":"https://openalex.org/I4210097865","display_name":"Universidad Nacional Tecnol\u00f3gica de Lima Sur","ror":"https://ror.org/00yty3s07","country_code":"PE","type":"education","lineage":["https://openalex.org/I4210097865"]}],"countries":["PE"],"is_corresponding":false,"raw_author_name":"Elizabeth Emperatriz Garc\u00eda-Salirrosas","raw_affiliation_strings":["Escuela Profesional de Administraci\u00f3n de Empresas, Escuela Profesional de Administraci\u00f3n de Empresas de la Universidad Nacional Tecnol\u00f3gica de Lima Sur, Peru"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Escuela Profesional de Administraci\u00f3n de Empresas, Escuela Profesional de Administraci\u00f3n de Empresas de la Universidad Nacional Tecnol\u00f3gica de Lima Sur, Peru","institution_ids":["https://openalex.org/I4210097865"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.2769,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.98988635,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":92,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"802","last_page":"807"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14241","display_name":"Evasion and Academic Success Factors","score":0.6987000107765198,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14241","display_name":"Evasion and Academic Success Factors","score":0.6987000107765198,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.20499999821186066,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.03779999911785126,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/student-loyalty","display_name":"student loyalty","score":0.9800000190734863},{"id":"https://openalex.org/keywords/intention-to-return","display_name":"return intention","score":0.8840000033378601},{"id":"https://openalex.org/keywords/college-students","display_name":"university students","score":0.8980000019073486},{"id":"https://openalex.org/keywords/educational-administration","display_name":"educational management","score":0.8619999885559082},{"id":"https://openalex.org/keywords/crisis-situations","display_name":"crisis situations","score":0.8510000109672546},{"id":"https://openalex.org/keywords/higher-education","display_name":"higher education","score":0.6349999904632568},{"id":"https://openalex.org/keywords/student-retention","display_name":"student retention","score":0.781000018119812}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.7341170907020569},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6197989583015442},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.45462915301322937},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.44767487049102783},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.4396038055419922},{"id":"https://openalex.org/C2778805511","wikidata":"https://www.wikidata.org/wiki/Q1713","display_name":"Citation","level":2,"score":0.41671714186668396},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3243294358253479},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.15267127752304077},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.13606572151184082},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10527130961418152},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0633486807346344},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3481127.3481193","doi":"https://doi.org/10.1145/3481127.3481193","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3481127.3481193","pdf_url":null,"source":{"id":"https://openalex.org/S7407086226","display_name":"International Conference on E-business, Management and Economics (ICEME)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 2021 12th International Conference on E-business, Management and Economics","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality education","id":"https://metadata.un.org/sdg/4","score":0.5385000109672546}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1504230556","https://openalex.org/W1695783390","https://openalex.org/W2118115186","https://openalex.org/W2620808491","https://openalex.org/W2892553393","https://openalex.org/W2912802987","https://openalex.org/W3000254482","https://openalex.org/W3025859713","https://openalex.org/W3047787959"],"related_works":["https://openalex.org/W4225388107","https://openalex.org/W7220580743","https://openalex.org/W1566830367","https://openalex.org/W1975035395","https://openalex.org/W7100670477","https://openalex.org/W4224325516","https://openalex.org/W7007610385","https://openalex.org/W4301170792","https://openalex.org/W2009450723","https://openalex.org/W196697011"],"abstract_inverted_index":{"research-article":[0],"Share":[1],"on":[2,126,178],"Analysis":[3],"of":[4,11,16],"the":[5,12,179],"loyalty":[6],"and":[7,129,155],"intention":[8],"to":[9,189,193,195],"return":[10],"university":[13],"student:":[14],"Challenges":[15],"educational":[17],"management":[18],"in":[19,188],"a":[20,164,197],"crisis":[21],"context.":[22],"Authors:":[23],"Dany":[24],"Yudet":[25],"Millones-Liza":[26],"Unidad":[27,40,47,60],"de":[28,30,37,41,43,48,50,57,61,63,74,76,80,82,84,89,95,97,101,103,105,110],"Posgrado":[29,38,42,49,58,62],"Ciencias":[31,44,51,64],"Empresariales,":[32,45,52,65],"Universidad":[33,53,86,107],"Peruana":[34,54],"Uni\u00f3n,":[35,55],"Escuela":[36,56,72,78,93,99],"-":[39,59],"Peru":[46,92],"PeruView":[66,113],"Profile":[67,114],",":[68],"Elizabeth":[69],"Emperatriz":[70],"Garc\u00eda-Salirrosas":[71],"Profesional":[73,79,94,100],"Administraci\u00f3n":[75,81,96,102],"Empresas,":[77,98],"Empresas":[83,104],"la":[85,106],"Nacional":[87,108],"Tecnol\u00f3gica":[88,109],"Lima":[90,111],"Sur,":[91,112],"Authors":[115],"Info":[116],"&":[117],"Claims":[118],"ICEME":[119],"2021:":[120],"The":[121],"2021":[122,131],"12th":[123],"International":[124],"Conference":[125],"E-business,":[127],"Management":[128],"EconomicsJuly":[130],"Pages":[132],"802\u2013807https://doi.org/10.1145/3481127.3481193Online:02":[133],"December":[134],"2021Publication":[135],"History":[136],"2citation23DownloadsMetricsTotal":[137],"Citations2Total":[138],"Downloads23Last":[139],"12":[140],"Months23Last":[141],"6":[142],"weeks2":[143],"Get":[144],"Citation":[145,147,185],"AlertsNew":[146],"Alert":[148],"added!This":[149],"alert":[150,175],"has":[151,170],"been":[152,171],"successfully":[153],"added":[154],"will":[156,160],"be":[157,161],"sent":[158],"to:You":[159],"notified":[162],"whenever":[163],"record":[165],"that":[166],"you":[167],"have":[168],"chosen":[169],"cited.To":[172],"manage":[173],"your":[174,190],"preferences,":[176],"click":[177],"button":[180],"below.Manage":[181],"my":[182],"Alerts":[183],"New":[184,198],"Alert!Please":[186],"log":[187],"account":[191],"Save":[192],"BinderSave":[194],"BinderCreate":[196],"BinderNameCancelCreateExport":[199],"CitationPublisher":[200],"SiteGet":[201],"Access":[202]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":2}],"updated_date":"2026-11-13T13:42:25.865203","created_date":"2021-12-06T00:00:00"}