{"id":"https://openalex.org/W3213815470","doi":"https://doi.org/10.1007/s13520-021-00138-7","title":"The dark side of customer analytics: the ethics of retailing","display_name":"The dark side of customer analytics: the ethics of retailing","publication_year":2021,"publication_date":"2021-11-10","ids":{"openalex":"https://openalex.org/W3213815470","doi":"https://doi.org/10.1007/s13520-021-00138-7","mag":"3213815470"},"language":"en","primary_location":{"id":"doi:10.1007/s13520-021-00138-7","doi":"https://doi.org/10.1007/s13520-021-00138-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13520-021-00138-7","pdf_url":null,"source":{"id":"https://openalex.org/S4210189212","display_name":"Asian Journal of Business Ethics","issn_l":"2210-6723","issn":["2210-6723","2210-6731"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Business Ethics","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079878202","display_name":"Chai Lee Goi","orcid":"https://orcid.org/0000-0003-0131-2818","observed_orcids":["https://orcid.org/0000-0003-0131-2818"]},"institutions":[{"id":"https://openalex.org/I158949172","display_name":"Curtin University Sarawak","ror":"https://ror.org/024fm2y42","country_code":"MY","type":"education","lineage":["https://openalex.org/I158949172"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Chai Lee Goi","raw_affiliation_strings":["Curtin University, Miri, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Curtin University, Miri, Malaysia","institution_ids":["https://openalex.org/I158949172"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5079878202"],"corresponding_institution_ids":["https://openalex.org/I158949172"],"apc_list":{"value":2780,"currency":"USD","value_usd":2780},"apc_paid":null,"fwci":1.9213,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.88609609,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"10","issue":"2","first_page":"411","last_page":"423"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11058","display_name":"Ethics in Business and Education","score":0.3483999967575073,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11058","display_name":"Ethics in Business and Education","score":0.3483999967575073,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.2621999979019165,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.1468999981880188,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-analytics","display_name":"customer analytics","score":0.9950000047683716},{"id":"https://openalex.org/keywords/big-data","display_name":"big data","score":0.8220000267028809},{"id":"https://openalex.org/keywords/consumer-privacy","display_name":"consumer privacy","score":0.6690000295639038},{"id":"https://openalex.org/keywords/data-security","display_name":"data security","score":0.9470000267028809},{"id":"https://openalex.org/keywords/data-sharing","display_name":"data sharing","score":0.6650000214576721},{"id":"https://openalex.org/keywords/market-segmentation","display_name":"market segmentation","score":0.5929999947547913},{"id":"https://openalex.org/keywords/predictive-analytics","display_name":"predictive analytics","score":0.9929999709129333},{"id":"https://openalex.org/keywords/customer-confidence","display_name":"customer confidence","score":0.6190000176429749},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5879999995231628},{"id":"https://openalex.org/keywords/incentives","display_name":"incentives","score":0.36800000071525574}],"concepts":[{"id":"https://openalex.org/C99394141","wikidata":"https://www.wikidata.org/wiki/Q1085203","display_name":"Great Rift","level":2,"score":0.8258932828903198},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.7088179588317871},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.6475255489349365},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5947443246841431},{"id":"https://openalex.org/C37952496","wikidata":"https://www.wikidata.org/wiki/Q5001829","display_name":"Business analytics","level":4,"score":0.5691041946411133},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5351216793060303},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.47205621004104614},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.45079922676086426},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44236594438552856},{"id":"https://openalex.org/C125308379","wikidata":"https://www.wikidata.org/wiki/Q363057","display_name":"Market segmentation","level":2,"score":0.42098939418792725},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.408923864364624},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.37589260935783386},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.16249200701713562},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.11756694316864014},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11530786752700806},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.09325632452964783},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s13520-021-00138-7","doi":"https://doi.org/10.1007/s13520-021-00138-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13520-021-00138-7","pdf_url":null,"source":{"id":"https://openalex.org/S4210189212","display_name":"Asian Journal of Business Ethics","issn_l":"2210-6723","issn":["2210-6723","2210-6731"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core","poland-40","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asian Journal of Business Ethics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W602050263","https://openalex.org/W1526637938","https://openalex.org/W1987008107","https://openalex.org/W2027614208","https://openalex.org/W2046628173","https://openalex.org/W2061494965","https://openalex.org/W2064046218","https://openalex.org/W2074921561","https://openalex.org/W2078704774","https://openalex.org/W2125294213","https://openalex.org/W2134367047","https://openalex.org/W2246361553","https://openalex.org/W2264052573","https://openalex.org/W2468725466","https://openalex.org/W2550275293","https://openalex.org/W2803901985","https://openalex.org/W2902878535","https://openalex.org/W2920480273","https://openalex.org/W2943825570","https://openalex.org/W2963667093","https://openalex.org/W2977015343","https://openalex.org/W2979274112","https://openalex.org/W2997954837","https://openalex.org/W3037153267","https://openalex.org/W4211076087"],"related_works":["https://openalex.org/W2340380814","https://openalex.org/W7091613567","https://openalex.org/W4407673137","https://openalex.org/W2599766447","https://openalex.org/W7167619908","https://openalex.org/W4396713956","https://openalex.org/W3037082815","https://openalex.org/W7029821253","https://openalex.org/W127001800","https://openalex.org/W4401129433"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-11-22T00:00:00"}
