{"id":"https://openalex.org/W3211986147","doi":"https://doi.org/10.1002/cjas.1654","title":"Inter\u2010 versus intra\u2010channel trust transfer on an online\u2010to\u2010offline (O2O) platform","display_name":"Inter\u2010 versus intra\u2010channel trust transfer on an online\u2010to\u2010offline (O2O) platform","publication_year":2021,"publication_date":"2021-11-11","ids":{"openalex":"https://openalex.org/W3211986147","doi":"https://doi.org/10.1002/cjas.1654","mag":"3211986147"},"language":"en","primary_location":{"id":"doi:10.1002/cjas.1654","doi":"https://doi.org/10.1002/cjas.1654","is_oa":false,"landing_page_url":"https://doi.org/10.1002/cjas.1654","pdf_url":null,"source":{"id":"https://openalex.org/S201675752","display_name":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","issn_l":"0825-0383","issn":["0825-0383","1936-4490"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-2","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W3211986147"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101191255","display_name":"Zicheng Ma","orcid":"https://orcid.org/0000-0002-2844-1217","observed_orcids":["https://orcid.org/0000-0002-2844-1217"]},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zicheng Ma","raw_affiliation_strings":["Lingnan College, Sun Yat-Sen University, Guangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lingnan College, Sun Yat-Sen University, Guangzhou, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046331898","display_name":"Liang Wang","orcid":"https://orcid.org/0000-0001-6732-8199","observed_orcids":["https://orcid.org/0000-0001-6732-8199"]},"institutions":[{"id":"https://openalex.org/I76766440","display_name":"University of San Francisco","ror":"https://ror.org/029m7xn54","country_code":"US","type":"education","lineage":["https://openalex.org/I76766440"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Liang Wang","raw_affiliation_strings":["School of Management, University of San Francisco, San Francisco, California, USA"],"raw_orcid":"https://orcid.org/0000-0001-6732-8199","affiliations":[{"raw_affiliation_string":"School of Management, University of San Francisco, San Francisco, California, USA","institution_ids":["https://openalex.org/I76766440"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5009102669","display_name":"Eric Ping Hung Li","orcid":"https://orcid.org/0000-0003-2787-6769","observed_orcids":["https://orcid.org/0000-0003-2787-6769"]},"institutions":[{"id":"https://openalex.org/I141945490","display_name":"University of British Columbia","ror":"https://ror.org/03rmrcq20","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490"]},{"id":"https://openalex.org/I4405260628","display_name":"University of British Columbia, Okanagan Campus","ror":"https://ror.org/04241wz75","country_code":"CA","type":"education","lineage":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Eric Ping Hung Li","raw_affiliation_strings":["Faculty of Management, University of British Columbia, Kelowna, British Columbia, Canada"],"raw_orcid":"https://orcid.org/0000-0003-2787-6769","affiliations":[{"raw_affiliation_string":"Faculty of Management, University of British Columbia, Kelowna, British Columbia, Canada","institution_ids":["https://openalex.org/I141945490","https://openalex.org/I4405260628"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101925166","display_name":"Jianqi Zhang","orcid":"https://orcid.org/0000-0002-6617-3954","observed_orcids":["https://orcid.org/0000-0002-6617-3954"]},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianqi Zhang","raw_affiliation_strings":["Lingnan College, Sun Yat-Sen University, Guangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lingnan College, Sun Yat-Sen University, Guangzhou, China","institution_ids":["https://openalex.org/I157773358"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5046331898"],"corresponding_institution_ids":["https://openalex.org/I76766440"],"apc_list":{"value":2500,"currency":"USD","value_usd":2500},"apc_paid":null,"fwci":0.2992,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.59150016,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"39","issue":"2","first_page":"151","last_page":"167"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5327000021934509,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.5327000021934509,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.27079999446868896,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.07760000228881836,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trust-transfer","display_name":"trust transfer","score":0.9919999837875366},{"id":"https://openalex.org/keywords/online-to-offline-platforms","display_name":"online-to-offline platforms","score":0.972000002861023},{"id":"https://openalex.org/keywords/institutional-trust","display_name":"institutional trust","score":0.902999997138977},{"id":"https://openalex.org/keywords/cognitive-trust","display_name":"cognitive trust","score":0.996999979019165},{"id":"https://openalex.org/keywords/affective-trust","display_name":"affective trust","score":1.0},{"id":"https://openalex.org/keywords/trust-dynamics","display_name":"trust dynamics","score":0.7839999794960022}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6597250699996948},{"id":"https://openalex.org/C2780102126","wikidata":"https://www.wikidata.org/wiki/Q10928179","display_name":"Online and offline","level":2,"score":0.6512985229492188},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6355940103530884},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.522072970867157},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5153791308403015},{"id":"https://openalex.org/C2776175482","wikidata":"https://www.wikidata.org/wiki/Q1195816","display_name":"Transfer (computing)","level":2,"score":0.5114530324935913},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.43041643500328064},{"id":"https://openalex.org/C160521178","wikidata":"https://www.wikidata.org/wiki/Q5157345","display_name":"Computational trust","level":3,"score":0.42647063732147217},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3379787504673004},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.12549760937690735},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10954344272613525},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/cjas.1654","doi":"https://doi.org/10.1002/cjas.1654","is_oa":false,"landing_page_url":"https://doi.org/10.1002/cjas.1654","pdf_url":null,"source":{"id":"https://openalex.org/S201675752","display_name":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","issn_l":"0825-0383","issn":["0825-0383","1936-4490"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-2","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W655327894","https://openalex.org/W1589322874","https://openalex.org/W1606410545","https://openalex.org/W1974689173","https://openalex.org/W1976860309","https://openalex.org/W1977860349","https://openalex.org/W1978270621","https://openalex.org/W1983272981","https://openalex.org/W1986472605","https://openalex.org/W1999440745","https://openalex.org/W2002554683","https://openalex.org/W2013055446","https://openalex.org/W2017288619","https://openalex.org/W2017810645","https://openalex.org/W2021856947","https://openalex.org/W2033671596","https://openalex.org/W2035539464","https://openalex.org/W2049505244","https://openalex.org/W2061813197","https://openalex.org/W2083365829","https://openalex.org/W2094570260","https://openalex.org/W2114683899","https://openalex.org/W2118502934","https://openalex.org/W2120789618","https://openalex.org/W2130140239","https://openalex.org/W2136407476","https://openalex.org/W2142175015","https://openalex.org/W2146034820","https://openalex.org/W2156012234","https://openalex.org/W2164206328","https://openalex.org/W2167461658","https://openalex.org/W2174253539","https://openalex.org/W2213157151","https://openalex.org/W2295106313","https://openalex.org/W2322632546","https://openalex.org/W2507880512","https://openalex.org/W2585332600","https://openalex.org/W2619246849","https://openalex.org/W2776242175","https://openalex.org/W2788565785","https://openalex.org/W2793664889","https://openalex.org/W2809662205","https://openalex.org/W2912354825","https://openalex.org/W2976095711","https://openalex.org/W2986661576"],"related_works":["https://openalex.org/W2793664889","https://openalex.org/W4408041314","https://openalex.org/W2912354825","https://openalex.org/W4404066364","https://openalex.org/W2771392016","https://openalex.org/W4386966293","https://openalex.org/W4376863650","https://openalex.org/W4411854633","https://openalex.org/W2295106313","https://openalex.org/W2348321322"],"abstract_inverted_index":{"Abstract":[0],"The":[1,79],"existing":[2],"literature":[3],"acknowledges":[4],"the":[5,21,26,35,58,62,67,76,94,98],"important":[6],"role":[7],"of":[8,23,28,34,37,52,69,97],"trust":[9,24,29,74,86,99],"between":[10,54],"a":[11,43,82],"firm":[12],"and":[13,48,57,60,72,91],"its":[14],"customers":[15],"but":[16],"pays":[17],"little":[18],"attention":[19],"to":[20],"dynamics":[22],"during":[25],"process":[27,101],"transfer.":[30],"Our":[31],"case":[32],"study":[33],"emergence":[36],"Doctor":[38],"&":[39],"You":[40],"in":[41],"China,":[42],"medical":[44],"online\u2010to\u2010offline":[45],"(O2O)":[46],"platform,":[47],"identifies":[49],"three":[50],"phases":[51],"interaction":[53],"customers,":[55],"merchants,":[56],"platform":[59],"how":[61],"critical":[63],"contributing":[64],"factors":[65],"impact":[66],"development":[68],"institutional,":[70],"cognitive,":[71],"affective":[73],"across":[75],"different":[77],"phases.":[78],"results":[80],"suggest":[81],"staged":[83],"model":[84],"for":[85],"transfer":[87,100],"through":[88],"both":[89],"inter\u2010":[90],"intra\u2010channels,":[92],"revealing":[93],"dynamic":[95],"aspect":[96],"on":[102],"an":[103],"O2O":[104],"platform.":[105]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2021-11-22T00:00:00"}
