{"id":"https://openalex.org/W3211544264","doi":null,"title":"Antecedents of Customer Loyalty in Online Shopping Environment: Mediating Role of Customer Satisfaction","display_name":"Antecedents of Customer Loyalty in Online Shopping Environment: Mediating Role of Customer Satisfaction","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W3211544264","mag":"3211544264"},"language":"en","primary_location":{"id":"mag:3211544264","doi":null,"is_oa":false,"landing_page_url":"http://bujhss.bahria.edu.pk/index.php/ojs/article/view/12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046918081","display_name":"Amir Manzoor","orcid":"https://orcid.org/0000-0002-3094-768X","observed_orcids":["https://orcid.org/0000-0002-3094-768X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Amir Manzoor","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087370048","display_name":"Liaqat Ali","orcid":"https://orcid.org/0000-0002-5847-3105","observed_orcids":["https://orcid.org/0000-0002-5847-3105","https://orcid.org/0009-0008-5012-151X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Liaqat Ali","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5847-3105","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5045776627","display_name":"Khurram Adeel Shaikh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Khurram Adeel Shaikh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"2","issue":"2","first_page":"21","last_page":"21"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.010900000110268593,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9950000047683716},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.9459999799728394},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.8759999871253967},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9909999966621399},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7720000147819519},{"id":"https://openalex.org/keywords/website-usefulness","display_name":"website usefulness","score":0.9819999933242798},{"id":"https://openalex.org/keywords/website-trustworthiness","display_name":"website trustworthiness","score":0.9850000143051147},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.9890000224113464},{"id":"https://openalex.org/keywords/pakistan","display_name":"Pakistan","score":0.46000000834465027}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8064495325088501},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7819358110427856},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6773143410682678},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6681503057479858},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.6184665560722351},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.6153903603553772},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.6023962497711182},{"id":"https://openalex.org/C100363876","wikidata":"https://www.wikidata.org/wiki/Q690661","display_name":"Nonprobability sampling","level":3,"score":0.5763950347900391},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.5479089021682739},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5267043709754944},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.48437032103538513},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.47226324677467346},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.4707534909248352},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4664710462093353},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.19636648893356323},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.14997240900993347},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.06937363743782043},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:3211544264","doi":null,"is_oa":false,"landing_page_url":"http://bujhss.bahria.edu.pk/index.php/ojs/article/view/12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1537898261","https://openalex.org/W1564286721","https://openalex.org/W1565427011","https://openalex.org/W1596158847","https://openalex.org/W1820801730","https://openalex.org/W1992018920","https://openalex.org/W2002327266","https://openalex.org/W2015864932","https://openalex.org/W2027935325","https://openalex.org/W2039045809","https://openalex.org/W2055297129","https://openalex.org/W2055531154","https://openalex.org/W2073398304","https://openalex.org/W2073548009","https://openalex.org/W2075578818","https://openalex.org/W2093848542","https://openalex.org/W2094523178","https://openalex.org/W2096361659","https://openalex.org/W2166032900","https://openalex.org/W2209130337","https://openalex.org/W2589554045","https://openalex.org/W2616968985"],"related_works":["https://openalex.org/W2300633772","https://openalex.org/W2185164962","https://openalex.org/W4389511700","https://openalex.org/W4416676190","https://openalex.org/W2910355647","https://openalex.org/W2772038211","https://openalex.org/W4285136853","https://openalex.org/W3124170532","https://openalex.org/W2141386702","https://openalex.org/W3198149991"],"abstract_inverted_index":{"This":[0,44],"study":[1,98],"aims":[2],"to":[3,35,58,108],"examine":[4],"the":[5,15,26,73,104,121],"antecedents":[6],"of":[7,18,67,96,106],"customer":[8,19,116],"loyalty":[9],"in":[10,29,114,120,124],"theonline":[11],"shopping":[12],"environment":[13,123],"and":[14,103,118],"mediating":[16],"role":[17],"satisfaction.":[20],"Itis":[21],"a":[22,63,79,88],"popular":[23],"belief":[24],"that":[25],"E-commerce":[27],"industry":[28],"Pakistan":[30,107],"lacks":[31],"customerretention.":[32],"Customers":[33],"prefer":[34],"purchase":[36],"from":[37,49],"retail":[38],"markets":[39],"rather":[40],"than":[41],"fromonline":[42],"stores.":[43],"research":[45],"used":[46,57],"data":[47],"collected":[48],"222":[50],"respondents.":[51],"Nonprobability":[52],"convenience":[53],"sampling":[54],"techniques":[55],"were":[56],"select":[59],"therespondents.":[60],"There":[61],"was":[62],"significant":[64],"indirect":[65],"effect":[66],"Website":[68,74,85],"Usefulness":[69,86],"onCustomer":[70],"Loyalty":[71],"while":[72],"Trustworthiness":[75],"did":[76],"not":[77],"have":[78],"significantdirect":[80,89],"impact":[81,90],"on":[82,91],"Customer":[83,92],"Satisfaction.":[84,93],"had":[87],"The":[94],"findings":[95],"this":[97],"will":[99],"be":[100],"helpfulfor":[101],"investors":[102],"government":[105],"implement":[109],"effective":[110],"policies":[111],"thatcould":[112],"result":[113],"increased":[115],"satisfaction":[117],"retention":[119],"onlinebusiness":[122],"Pakistan.":[125]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2021-11-22T00:00:00"}