{"id":"https://openalex.org/W3211497145","doi":"https://doi.org/10.4324/9781003177937-26","title":"A question of value","display_name":"A question of value","publication_year":2021,"publication_date":"2021-11-17","ids":{"openalex":"https://openalex.org/W3211497145","doi":"https://doi.org/10.4324/9781003177937-26","mag":"3211497145"},"language":"en","primary_location":{"id":"doi:10.4324/9781003177937-26","doi":"https://doi.org/10.4324/9781003177937-26","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781003177937-26","pdf_url":null,"source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Value First, Then Price","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W3211912064","display_name":"Value First, Then Price"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091165058","display_name":"Thomas T. Nagle","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Thomas T. Nagle","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5111800586","display_name":"Gerald E. Smith","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gerald Smith","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.27009372,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"217","last_page":"223"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.7372999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.7372999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.10019999742507935,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.02290000021457672,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cost-performance","display_name":"cost performance","score":0.8799999952316284},{"id":"https://openalex.org/keywords/value-concepts","display_name":"value concepts","score":0.44200000166893005},{"id":"https://openalex.org/keywords/economic-value","display_name":"economic value","score":0.9319999814033508},{"id":"https://openalex.org/keywords/exchange-value","display_name":"exchange value","score":0.8730000257492065},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.6990000009536743},{"id":"https://openalex.org/keywords/pricing-strategy","display_name":"pricing strategy","score":0.6230000257492065}],"concepts":[{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5913912057876587},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.29566967487335205},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.046551406383514404}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4324/9781003177937-26","doi":"https://doi.org/10.4324/9781003177937-26","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781003177937-26","pdf_url":null,"source":{"id":"https://openalex.org/S4306463855","display_name":"Routledge eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Value First, Then Price","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2049150502","https://openalex.org/W2365751862","https://openalex.org/W2172599225","https://openalex.org/W2945191958","https://openalex.org/W4285411252","https://openalex.org/W2176627345","https://openalex.org/W2379531677","https://openalex.org/W2373948225","https://openalex.org/W2365537987","https://openalex.org/W2372385198"],"abstract_inverted_index":{"Customer":[0],"value":[1,117,140,142],"mapping":[2],"(CVM)":[3],"emerged":[4],"from":[5,62],"the":[6,79,130],"total":[7],"quality":[8],"management":[9],"movement,":[10],"in":[11,143],"which":[12,107],"firms":[13],"endeavored":[14],"to":[15,37,44,109,118,125],"measure":[16],"and":[17,34,116],"deliver":[18],"superior":[19],"functional":[20],"performance":[21,45,53],"more":[22],"cost-effectively.":[23],"The":[24,95],"basic":[25],"assumption":[26],"underlying":[27],"CVM":[28,55,73,98],"is":[29,99,136],"that":[30,67,78,100],"customers":[31,65],"evaluate":[32],"products":[33],"services":[35],"relative":[36],"each":[38],"other":[39],"by":[40],"comparing":[41],"their":[42],"price":[43,52,85,115],"ratios.":[46],"A":[47,120],"product":[48],"with":[49,97],"a":[50,70,84,92,126],"lower":[51],"ratio,":[54],"proponents":[56],"claim,":[57],"will":[58],"win":[59],"market":[60],"share":[61],"competitors":[63],"as":[64,138],"discover":[66],"it":[68,101],"represents":[69],"better":[71],"value.":[72],"logic":[74],"would":[75],"suggest":[76],"therefore":[77],"semi-conductor":[80],"manufacturer":[81],"could":[82],"set":[83],"17%":[86],"higher":[87],"than":[88],"competitors\u2019":[89],"prices":[90],"for":[91,129],"comparable":[93],"semi-conductor.":[94],"problem":[96],"confuses":[102],"different":[103],"concepts":[104],"of":[105,132],"value,":[106],"need":[108],"be":[110],"clearly":[111],"understood":[112],"when":[113],"communicating":[114],"customers.":[119],"product\u2019s":[121],"objective":[122],"monetary":[123],"worth":[124],"customer,":[127],"adjusted":[128],"availability":[131],"competitive":[133],"substitute":[134],"products,":[135],"known":[137],"economic":[139],"or":[141],"exchange.":[144]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2025-10-10T00:00:00"}