{"id":"https://openalex.org/W3211397482","doi":"https://doi.org/10.1108/pm-05-2021-0034","title":"Current situation, challenges and future development directions of facilities management in Kosovo","display_name":"Current situation, challenges and future development directions of facilities management in Kosovo","publication_year":2021,"publication_date":"2021-11-11","ids":{"openalex":"https://openalex.org/W3211397482","doi":"https://doi.org/10.1108/pm-05-2021-0034","mag":"3211397482"},"language":"en","primary_location":{"id":"doi:10.1108/pm-05-2021-0034","doi":"https://doi.org/10.1108/pm-05-2021-0034","is_oa":false,"landing_page_url":"https://doi.org/10.1108/pm-05-2021-0034","pdf_url":null,"source":{"id":"https://openalex.org/S173896063","display_name":"Property Management","issn_l":"0263-7472","issn":["0263-7472","1758-731X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Property Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026725689","display_name":"Visar Hoxha","orcid":"https://orcid.org/0000-0002-6596-3911","observed_orcids":["https://orcid.org/0000-0002-6596-3911"]},"institutions":[{"id":"https://openalex.org/I4210086961","display_name":"University for Business and Technology","ror":"https://ror.org/00033n668","country_code":"XK","type":"education","lineage":["https://openalex.org/I4210086961"]}],"countries":["XK"],"is_corresponding":false,"raw_author_name":"Visar Hoxha","raw_affiliation_strings":["Real Estate, College ESLG, University for Business and Technology, Prishtina, Kosovo"],"raw_orcid":"https://orcid.org/0000-0002-6596-3911","affiliations":[{"raw_affiliation_string":"Real Estate, College ESLG, University for Business and Technology, Prishtina, Kosovo","institution_ids":["https://openalex.org/I4210086961"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088920000","display_name":"Dhurata Hoxha","orcid":"https://orcid.org/0000-0001-9363-1175","observed_orcids":["https://orcid.org/0000-0001-9363-1175"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dhurata Hoxha","raw_affiliation_strings":["Montis LLC, Prishtina, Kosovo"],"raw_orcid":"https://orcid.org/0000-0001-9363-1175","affiliations":[{"raw_affiliation_string":"Montis LLC, Prishtina, Kosovo","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089704407","display_name":"Jehona Hoxha","orcid":"https://orcid.org/0000-0003-0678-0258","observed_orcids":["https://orcid.org/0000-0003-0678-0258"]},"institutions":[{"id":"https://openalex.org/I4210086961","display_name":"University for Business and Technology","ror":"https://ror.org/00033n668","country_code":"XK","type":"education","lineage":["https://openalex.org/I4210086961"]}],"countries":["XK"],"is_corresponding":false,"raw_author_name":"Jehona Hoxha","raw_affiliation_strings":["Real Estate, College ESLG, University for Business and Technology, Prishtina, Kosovo"],"raw_orcid":"https://orcid.org/0000-0003-0678-0258","affiliations":[{"raw_affiliation_string":"Real Estate, College ESLG, University for Business and Technology, Prishtina, Kosovo","institution_ids":["https://openalex.org/I4210086961"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":10.8798,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.98099747,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"40","issue":"3","first_page":"343","last_page":"369"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14390","display_name":"Real estate and construction management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11006","display_name":"BIM and Construction Integration","score":0.0,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/facility-management","display_name":"facility management","score":0.9769999980926514},{"id":"https://openalex.org/keywords/kosovo","display_name":"Kosovo","score":0.9750000238418579},{"id":"https://openalex.org/keywords/facility-managers","display_name":"facility managers","score":0.6119999885559082},{"id":"https://openalex.org/keywords/outsourcing","display_name":"outsourcing","score":0.6690000295639038},{"id":"https://openalex.org/keywords/key-performance-indicators","display_name":"key performance indicators","score":0.9570000171661377},{"id":"https://openalex.org/keywords/sustainability","display_name":"sustainability","score":0.8759999871253967},{"id":"https://openalex.org/keywords/technology-integration","display_name":"technology integration","score":0.9240000247955322},{"id":"https://openalex.org/keywords/professional-skills","display_name":"professional skills","score":0.5339999794960022},{"id":"https://openalex.org/keywords/transition-economies","display_name":"transition economies","score":0.46399998664855957}],"concepts":[{"id":"https://openalex.org/C117009084","wikidata":"https://www.wikidata.org/wiki/Q837060","display_name":"Facility management","level":2,"score":0.781826376914978},{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.705586314201355},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.620124340057373},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.589312732219696},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4863596558570862},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.4457050561904907},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4452873766422272},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43754255771636963},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.37415093183517456},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3360958695411682},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17803531885147095},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.16200938820838928},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09121066331863403},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/pm-05-2021-0034","doi":"https://doi.org/10.1108/pm-05-2021-0034","is_oa":false,"landing_page_url":"https://doi.org/10.1108/pm-05-2021-0034","pdf_url":null,"source":{"id":"https://openalex.org/S173896063","display_name":"Property Management","issn_l":"0263-7472","issn":["0263-7472","1758-731X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-40","russia-white-list-2"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Property Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6773999929428101,"display_name":"Industry, innovation and infrastructure"},{"id":"https://metadata.un.org/sdg/8","score":0.48510000109672546,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W1528972227","https://openalex.org/W1555245017","https://openalex.org/W1593434547","https://openalex.org/W1980081104","https://openalex.org/W1982839101","https://openalex.org/W1987456506","https://openalex.org/W2003581413","https://openalex.org/W2004319623","https://openalex.org/W2006561087","https://openalex.org/W2006597259","https://openalex.org/W2006862123","https://openalex.org/W2008129189","https://openalex.org/W2009287906","https://openalex.org/W2014011620","https://openalex.org/W2019595403","https://openalex.org/W2019699271","https://openalex.org/W2035061930","https://openalex.org/W2039119309","https://openalex.org/W2049640025","https://openalex.org/W2050422181","https://openalex.org/W2063131146","https://openalex.org/W2065113854","https://openalex.org/W2066929154","https://openalex.org/W2072679858","https://openalex.org/W2076308332","https://openalex.org/W2080585896","https://openalex.org/W2083271826","https://openalex.org/W2086897202","https://openalex.org/W2088095164","https://openalex.org/W2166762600","https://openalex.org/W2176324213","https://openalex.org/W2505050354","https://openalex.org/W2505428908","https://openalex.org/W2524597629","https://openalex.org/W2552881231","https://openalex.org/W2597672493","https://openalex.org/W2599474827","https://openalex.org/W2603325116","https://openalex.org/W2726150830","https://openalex.org/W2736850560","https://openalex.org/W2803186768","https://openalex.org/W2890203274","https://openalex.org/W2911339162","https://openalex.org/W2913687441","https://openalex.org/W2914108400","https://openalex.org/W2953485983","https://openalex.org/W2962149224","https://openalex.org/W3025006838","https://openalex.org/W3033599397","https://openalex.org/W3213832176"],"related_works":["https://openalex.org/W3086603835","https://openalex.org/W6890131642","https://openalex.org/W4327860891","https://openalex.org/W7056426192","https://openalex.org/W19301284","https://openalex.org/W1581553434","https://openalex.org/W2738875613","https://openalex.org/W3088153924","https://openalex.org/W2737644700","https://openalex.org/W2610529060"],"abstract_inverted_index":{"Purpose":[0],"While":[1],"facilities":[2],"management":[3],"(FM)":[4],"in":[5,16,37,60,105,108,134,167,205,207,217,229,264,279,295,311],"Kosovo":[6,17,106,135,168,206,280],"is":[7,29,107,114],"a":[8],"constantly":[9],"growing":[10],"discipline,":[11],"the":[12,27,32,48,122,200,245,254,258,305],"studies":[13],"so":[14],"far":[15],"have":[18],"been":[19],"scarce":[20],"and":[21,41,62,95,112,119,145,154,185,196,212,237,247,286,291,308],"too":[22],"general.":[23],"The":[24,66,99,161,191,219,250,270],"purpose":[25,214],"of":[26,35,47,54,58,79,85,125,142,151,157,175,179,182,203,209,215,225,227,260,262,277,288,293],"paper":[28],"to":[30,52,159,198,239,253,284],"discuss":[31],"current":[33,201,255],"situation":[34,202],"FM":[36,61,63,81,104,132,148,158,166,187,204,216,228,263,278,289],"Kosovo,":[38,230],"identify":[39,240,273],"challenges":[40,138,226,310],"recommend":[42],"new":[43],"future":[44,241,274],"development":[45,178,242,261,275],"directions":[46,243],"sector":[49,94,246],"with":[50,76,83,121,282],"regard":[51,283],"capabilities":[53],"facility":[55,183],"managers,":[56],"integration":[57,174,292],"technology":[59,294],"standardization.":[64,188],"Design/methodology/approach":[65],"present":[67,100,192],"study":[68,101,162,193,220,251],"uses":[69],"qualitative":[70],"method":[71],"by":[72,235,301],"using":[73],"semi-structured":[74],"interviews":[75],"purposive":[77],"sample":[78],"20":[80],"professionals":[82,290],"experience":[84],"more":[86],"than":[87],"15":[88],"years":[89],"that":[90,103,131,165],"cover":[91],"public,":[92],"private":[93],"international":[96],"organizations.":[97],"Findings":[98],"finds":[102,164],"its":[109],"infancy":[110],"stage,":[111],"it":[113,128],"mainly":[115],"perceived":[116],"as":[117,140,268],"maintenance":[118],"cleaning":[120],"low":[123,155],"level":[124],"outsourcing.":[126],"Generally,":[127],"was":[129],"agreed":[130],"industry":[133],"faces":[136],"several":[137],"such":[139,267],"lack":[141],"budget,":[143],"resources":[144],"staff;":[146],"inappropriate":[147],"planning;":[149],"absence":[150],"uniform":[152],"KPIs":[153],"sensitivity":[156],"sustainability.":[160],"finally":[163],"can":[169,232,298],"be":[170,233,299],"enhanced":[171],"only":[172],"through":[173],"novel":[176],"technologies,":[177],"adaptive":[180],"capability":[181,285],"managers":[184],"adequate":[186],"Research":[189],"limitations/implications":[190],"helps":[194],"researchers":[195,236],"practitioners":[197,238],"understand":[199],"terms":[208],"planning,":[210],"outsourcing":[211],"primary":[213],"Kosovo.":[218,269],"also":[221],"provides":[222],"an":[223],"overview":[224],"which":[231,297],"used":[234,300],"for":[244],"profession.":[248],"Originality/value":[249],"contributes":[252],"knowledge":[256],"about":[257],"state":[259],"transitional":[265],"countries":[266,303],"findings":[271],"will":[272],"areas":[276],"especially":[281],"skills":[287],"FM,":[296],"other":[302],"facing":[304],"same":[306],"perceptional":[307],"developmental":[309],"FM.":[312]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2021-11-22T00:00:00"}