{"id":"https://openalex.org/W3211289820","doi":"https://doi.org/10.2139/ssrn.3715232","title":"The Success behind the World\u2019s Best Airport: The Rise of the Changi","display_name":"The Success behind the World\u2019s Best Airport: The Rise of the Changi","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3211289820","doi":"https://doi.org/10.2139/ssrn.3715232","mag":"3211289820"},"language":"en","primary_location":{"id":"doi:10.48048/asi.2022.250905","doi":"https://doi.org/10.48048/asi.2022.250905","is_oa":true,"landing_page_url":"https://doi.org/10.48048/asi.2022.250905","pdf_url":null,"source":{"id":"https://openalex.org/S4386621952","display_name":"Asia Social Issues","issn_l":"2774-0315","issn":["2774-0315"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319383","host_organization_name":"Walailak University","host_organization_lineage":["https://openalex.org/P4310319383"],"host_organization_lineage_names":["Walailak University"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Social Issues","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.48048/asi.2022.250905","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000302676","display_name":"Thanavutd Chutiphongdech","orcid":"https://orcid.org/0000-0002-2306-3042","observed_orcids":["https://orcid.org/0000-0002-2306-3042"]},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Thanavutd Chutiphongdech","raw_affiliation_strings":["Faculty of Sports Science, Chulalongkorn University,  Bangkok 10330, Thailand"],"raw_orcid":"https://orcid.org/0000-0002-2306-3042","affiliations":[{"raw_affiliation_string":"Faculty of Sports Science, Chulalongkorn University,  Bangkok 10330, Thailand","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020077041","display_name":"Rugphong Vongsaroj","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I159665162","display_name":"National Institute of Development Administration","ror":"https://ror.org/010g30191","country_code":"TH","type":"education","lineage":["https://openalex.org/I159665162"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Rugphong Vongsaroj","raw_affiliation_strings":["Graduate School of Tourism Management, National Institute of Development Administration, Bangkok 10240, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Tourism Management, National Institute of Development Administration, Bangkok 10240, Thailand","institution_ids":["https://openalex.org/I159665162"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.61,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.88242919,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"15","issue":"1","first_page":"250905","last_page":"250905"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.01810000091791153,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/airport-development","display_name":"airport development","score":0.7609999775886536},{"id":"https://openalex.org/keywords/business-model-canvas","display_name":"business model canvas","score":0.75},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.7310000061988831},{"id":"https://openalex.org/keywords/value-proposition","display_name":"value proposition","score":0.8069999814033508},{"id":"https://openalex.org/keywords/strategic-partnership","display_name":"strategic partnership","score":0.8980000019073486},{"id":"https://openalex.org/keywords/sustainability","display_name":"sustainability","score":0.7570000290870667},{"id":"https://openalex.org/keywords/airport-operations","display_name":"airport operations","score":0.6320000290870667}],"concepts":[{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.5826311111450195},{"id":"https://openalex.org/C2779679337","wikidata":"https://www.wikidata.org/wiki/Q644371","display_name":"International airport","level":2,"score":0.5461398959159851},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45140326023101807},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.45055320858955383},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4126524329185486},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3826986849308014},{"id":"https://openalex.org/C148383697","wikidata":"https://www.wikidata.org/wiki/Q1781695","display_name":"Regional science","level":1,"score":0.3675881624221802},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32108527421951294},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.2587117552757263},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25469326972961426},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.23118236660957336},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.48048/asi.2022.250905","doi":"https://doi.org/10.48048/asi.2022.250905","is_oa":true,"landing_page_url":"https://doi.org/10.48048/asi.2022.250905","pdf_url":null,"source":{"id":"https://openalex.org/S4386621952","display_name":"Asia Social Issues","issn_l":"2774-0315","issn":["2774-0315"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319383","host_organization_name":"Walailak University","host_organization_lineage":["https://openalex.org/P4310319383"],"host_organization_lineage_names":["Walailak University"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Social Issues","raw_type":"journal-article"},{"id":"doi:10.2139/ssrn.3715232","doi":"https://doi.org/10.2139/ssrn.3715232","is_oa":true,"landing_page_url":"https://doi.org/10.2139/ssrn.3715232","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"SSRN Electronic Journal","raw_type":"journal-article"},{"id":"pmh:oai:so06.tci-thaijo.org:article/250905","doi":null,"is_oa":true,"landing_page_url":"https://so06.tci-thaijo.org/index.php/asi/article/view/250905","pdf_url":"https://so06.tci-thaijo.org/index.php/asi/article/download/250905/170128","source":{"id":"https://openalex.org/S4386621952","display_name":"Asia Social Issues","issn_l":"2774-0315","issn":["2774-0315"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319383","host_organization_name":"Walailak University","host_organization_lineage":["https://openalex.org/P4310319383"],"host_organization_lineage_names":["Walailak University"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2774-0315","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.48048/asi.2022.250905","doi":"https://doi.org/10.48048/asi.2022.250905","is_oa":true,"landing_page_url":"https://doi.org/10.48048/asi.2022.250905","pdf_url":null,"source":{"id":"https://openalex.org/S4386621952","display_name":"Asia Social Issues","issn_l":"2774-0315","issn":["2774-0315"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319383","host_organization_name":"Walailak University","host_organization_lineage":["https://openalex.org/P4310319383"],"host_organization_lineage_names":["Walailak University"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Asia Social Issues","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.651199996471405,"id":"https://metadata.un.org/sdg/9"}],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","score":0.5600000023841858,"id":"https://metadata.un.org/sdg/17"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W279724836","https://openalex.org/W1496144403","https://openalex.org/W1973124146","https://openalex.org/W1986942144","https://openalex.org/W2013847665","https://openalex.org/W2036882853","https://openalex.org/W2063435339","https://openalex.org/W2065668743","https://openalex.org/W2133685987","https://openalex.org/W2983206845"],"related_works":["https://openalex.org/W2318339269","https://openalex.org/W4284881836","https://openalex.org/W799785772","https://openalex.org/W4382513225","https://openalex.org/W3016685282","https://openalex.org/W7162364115","https://openalex.org/W4226202851","https://openalex.org/W2428150219","https://openalex.org/W2799716536","https://openalex.org/W3006933546"],"abstract_inverted_index":{"Singapore":[0,59],"Changi":[1,18,60],"International":[2,61],"Airport":[3,8,62],"received":[4],"the":[5,13,40,49,55,99,108,116],"World's":[6],"Best":[7],"from":[9,80,115],"Skytrax.":[10],"This":[11,23,68,89],"was":[12],"8th":[14],"consecutive":[15],"year":[16],"that":[17,58,93],"won":[19],"this":[20],"renowned":[21],"award.":[22],"paper":[24,90],"aims":[25],"to":[26,32,75,98],"investigate":[27],"Changi\u2019s":[28],"overall":[29],"business":[30],"operations":[31],"track":[33],"its":[34],"accomplishments":[35],"in":[36,66],"airport":[37],"development.":[38],"Examining":[39],"lessons":[41,117],"learned":[42,118],"by":[43],"using":[44,81],"a":[45,64],"descriptive":[46],"analysis":[47],"under":[48],"Business":[50],"Model":[51],"Canvas":[52],"(BMC)":[53],"framework,":[54],"results":[56],"reveal":[57],"is":[63,104],"destination":[65],"itself.":[67],"concept":[69],"affects":[70],"customers'":[71],"segmentation,":[72],"which":[73],"links":[74],"different":[76],"value":[77],"propositions":[78],"deriving":[79,114],"key":[82],"resources":[83],"and":[84],"synergy":[85],"among":[86],"strategic":[87],"partnerships.":[88],"also":[91],"suggests":[92],"sustainability":[94],"should":[95],"be":[96],"added":[97],"BMC":[100],"framework":[101],"since":[102],"it":[103],"another":[105],"component":[106],"behind":[107],"airport\u2019s":[109],"success.":[110],"The":[111],"practical":[112],"contributions":[113],"are":[119],"presented.":[120]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2021-11-08T00:00:00"}