{"id":"https://openalex.org/W3210690852","doi":"https://doi.org/10.1080/14783363.2021.1985448","title":"Soft and hard TQM practices: future research agenda for industry 4.0","display_name":"Soft and hard TQM practices: future research agenda for industry 4.0","publication_year":2021,"publication_date":"2021-10-23","ids":{"openalex":"https://openalex.org/W3210690852","doi":"https://doi.org/10.1080/14783363.2021.1985448","mag":"3210690852"},"language":"en","primary_location":{"id":"doi:10.1080/14783363.2021.1985448","doi":"https://doi.org/10.1080/14783363.2021.1985448","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783363.2021.1985448","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management &amp; Business Excellence","raw_type":"journal-article"},"parent_works":[],"lineage":["https://openalex.org/W3210690852"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031160407","display_name":"Kashif Ali","orcid":"https://orcid.org/0000-0003-3985-0937","observed_orcids":["https://orcid.org/0000-0003-3985-0937"]},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Kashif Ali","raw_affiliation_strings":["Universiti Teknologi PETRONAS","Management sciences, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia"],"raw_orcid":"https://orcid.org/0000-0003-3985-0937","affiliations":[{"raw_affiliation_string":"Universiti Teknologi PETRONAS","institution_ids":["https://openalex.org/I203899302"]},{"raw_affiliation_string":"Management sciences, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia","institution_ids":["https://openalex.org/I203899302"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010257267","display_name":"Satirenjit Kaur Johl","orcid":"https://orcid.org/0000-0002-3993-4877","observed_orcids":["https://orcid.org/0000-0002-3993-4877"]},"institutions":[{"id":"https://openalex.org/I203899302","display_name":"Universiti Teknologi Petronas","ror":"https://ror.org/048g2sh07","country_code":"MY","type":"education","lineage":["https://openalex.org/I203899302"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Satirenjit Kaur Johl","raw_affiliation_strings":["Universiti Teknologi PETRONAS","Management sciences, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia"],"raw_orcid":"https://orcid.org/0000-0002-3993-4877","affiliations":[{"raw_affiliation_string":"Universiti Teknologi PETRONAS","institution_ids":["https://openalex.org/I203899302"]},{"raw_affiliation_string":"Management sciences, Universiti Teknologi PETRONAS, Seri Iskandar, Malaysia","institution_ids":["https://openalex.org/I203899302"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5010257267"],"corresponding_institution_ids":["https://openalex.org/I203899302"],"apc_list":null,"apc_paid":null,"fwci":13.652,"has_fulltext":false,"cited_by_count":123,"citation_normalized_percentile":{"value":0.98971602,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":92,"max":100},"biblio":{"volume":"33","issue":"13-14","first_page":"1625","last_page":"1655"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8618000149726868,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.8618000149726868,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.08860000222921371,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.032600000500679016,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.8529999852180481},{"id":"https://openalex.org/keywords/quality-4-0","display_name":"Quality 4.0","score":0.9089999794960022},{"id":"https://openalex.org/keywords/industry-4-0","display_name":"Industry 4.0","score":0.9559999704360962},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.8790000081062317},{"id":"https://openalex.org/keywords/top-management-commitment","display_name":"top management commitment","score":0.9520000219345093},{"id":"https://openalex.org/keywords/customer-orientation","display_name":"customer orientation","score":0.9980000257492065},{"id":"https://openalex.org/keywords/learning-and-training","display_name":"learning and training","score":0.8330000042915344},{"id":"https://openalex.org/keywords/big-data-quality","display_name":"big data quality","score":0.6940000057220459},{"id":"https://openalex.org/keywords/process-management","display_name":"process management","score":0.9700000286102295},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":1.0},{"id":"https://openalex.org/keywords/product-and-service-design","display_name":"product and service design","score":0.9559999704360962},{"id":"https://openalex.org/keywords/manufacturing-and-service-sectors","display_name":"manufacturing and service industries","score":0.7099999785423279}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.9273154735565186},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5847341418266296},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5652966499328613},{"id":"https://openalex.org/C141846272","wikidata":"https://www.wikidata.org/wiki/Q613474","display_name":"Soft systems methodology","level":4,"score":0.5503756403923035},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5329486131668091},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.4907735288143158},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.48355576395988464},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4759640097618103},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4759100079536438},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.45132628083229065},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4271477162837982},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4223434031009674},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.40975257754325867},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.382299542427063},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.34440621733665466},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3171009421348572},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15998870134353638},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.14628982543945312},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.12141704559326172},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/14783363.2021.1985448","doi":"https://doi.org/10.1080/14783363.2021.1985448","is_oa":false,"landing_page_url":"https://doi.org/10.1080/14783363.2021.1985448","pdf_url":null,"source":{"id":"https://openalex.org/S4210181832","display_name":"Total Quality Management & Business Excellence","issn_l":"1478-3363","issn":["1478-3363","1478-3371"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Total Quality Management &amp; Business Excellence","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6773999929428101,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":126,"referenced_works":["https://openalex.org/W1041534704","https://openalex.org/W1112296439","https://openalex.org/W1514545404","https://openalex.org/W1535431263","https://openalex.org/W1541340053","https://openalex.org/W1558566190","https://openalex.org/W1560042744","https://openalex.org/W1597151997","https://openalex.org/W1600457524","https://openalex.org/W1837326082","https://openalex.org/W1963989845","https://openalex.org/W1967242620","https://openalex.org/W1973244533","https://openalex.org/W1974823468","https://openalex.org/W1975965087","https://openalex.org/W1983122420","https://openalex.org/W1992851398","https://openalex.org/W2001566249","https://openalex.org/W2001771780","https://openalex.org/W2004371884","https://openalex.org/W2004450007","https://openalex.org/W2005586788","https://openalex.org/W2008587347","https://openalex.org/W2013347256","https://openalex.org/W2022400767","https://openalex.org/W2023306934","https://openalex.org/W2024791812","https://openalex.org/W2032632664","https://openalex.org/W2038270848","https://openalex.org/W2050946431","https://openalex.org/W2053361510","https://openalex.org/W2054791463","https://openalex.org/W2057316394","https://openalex.org/W2071494756","https://openalex.org/W2079317286","https://openalex.org/W2079842939","https://openalex.org/W2080414817","https://openalex.org/W2087420546","https://openalex.org/W2089186825","https://openalex.org/W2099054346","https://openalex.org/W2105737803","https://openalex.org/W2109484423","https://openalex.org/W2112481940","https://openalex.org/W2113706037","https://openalex.org/W2119165755","https://openalex.org/W2119554763","https://openalex.org/W2126633685","https://openalex.org/W2128038218","https://openalex.org/W2143803132","https://openalex.org/W2149604183","https://openalex.org/W2149938531","https://openalex.org/W2154785801","https://openalex.org/W2156098321","https://openalex.org/W2157350559","https://openalex.org/W2167051348","https://openalex.org/W2167809658","https://openalex.org/W2169205464","https://openalex.org/W2171471675","https://openalex.org/W2257594522","https://openalex.org/W2298139932","https://openalex.org/W2375743363","https://openalex.org/W2497772926","https://openalex.org/W2560268536","https://openalex.org/W2560319175","https://openalex.org/W2567945976","https://openalex.org/W2569224787","https://openalex.org/W2582792588","https://openalex.org/W2589185449","https://openalex.org/W2591046979","https://openalex.org/W2600703450","https://openalex.org/W2606109661","https://openalex.org/W2606213502","https://openalex.org/W2606640231","https://openalex.org/W2617901260","https://openalex.org/W2621043061","https://openalex.org/W2726103386","https://openalex.org/W2728244564","https://openalex.org/W2749253889","https://openalex.org/W2754562328","https://openalex.org/W2755389893","https://openalex.org/W2759326351","https://openalex.org/W2760831868","https://openalex.org/W2768577722","https://openalex.org/W2784306387","https://openalex.org/W2786385523","https://openalex.org/W2789388709","https://openalex.org/W2789916653","https://openalex.org/W2791420239","https://openalex.org/W2792320090","https://openalex.org/W2800853335","https://openalex.org/W2806407311","https://openalex.org/W2807084072","https://openalex.org/W2809544003","https://openalex.org/W2884738092","https://openalex.org/W2888194514","https://openalex.org/W2889177926","https://openalex.org/W2890859769","https://openalex.org/W2891323154","https://openalex.org/W2901562605","https://openalex.org/W2909148486","https://openalex.org/W2910222291","https://openalex.org/W2911269956","https://openalex.org/W2912635868","https://openalex.org/W2913906354","https://openalex.org/W2916340922","https://openalex.org/W2925266125","https://openalex.org/W2965242614","https://openalex.org/W2967193181","https://openalex.org/W2970013954","https://openalex.org/W2974001998","https://openalex.org/W2982305519","https://openalex.org/W2983311828","https://openalex.org/W2983942005","https://openalex.org/W2988588020","https://openalex.org/W2996376875","https://openalex.org/W3000235744","https://openalex.org/W3003492992","https://openalex.org/W3006681552","https://openalex.org/W3007458496","https://openalex.org/W3012013118","https://openalex.org/W3036949038","https://openalex.org/W3037544718","https://openalex.org/W3086605900","https://openalex.org/W3089652325","https://openalex.org/W3148411586","https://openalex.org/W3190596524"],"related_works":["https://openalex.org/W4296830788","https://openalex.org/W3089652325","https://openalex.org/W2967193181","https://openalex.org/W3148411586","https://openalex.org/W3037544718","https://openalex.org/W3013644434","https://openalex.org/W3157886243","https://openalex.org/W4390996624","https://openalex.org/W4386583291","https://openalex.org/W4377235082"],"abstract_inverted_index":{"The":[0,23,98,125,142],"primary":[1,58],"objective":[2,69],"of":[3,12,90,152,167,180],"this":[4],"study":[5],"is":[6,44],"to":[7,26,38,49,119],"examine":[8],"the":[9,39,47,57,60,63,68,78,104,137,149,177],"present":[10],"literature":[11,48,64],"Total":[13],"Quality":[14,41,153,181],"Management":[15],"(TQM)":[16],"and":[17,30,71,82,100,106,121,131,139,163,165,170,187],"its":[18],"connection":[19],"with":[20],"industry":[21],"4.0.":[22],"author":[24,61],"tried":[25],"understand":[27],"what":[28],"subject":[29],"problems":[31],"might":[32],"be":[33],"deemed":[34],"more":[35],"relevant,":[36],"referring":[37],"so-called":[40],"4.0,":[42],"which":[43],"absent":[45],"from":[46,67,94],"open":[50],"avenues":[51,85],"for":[52,86,148],"further":[53],"research.":[54],"To":[55],"achieve":[56],"objective,":[59],"reviewed":[62],"on":[65],"TQM":[66,123,134],"(soft)":[70],"subjective":[72],"(hard)":[73],"perspectives,":[74],"followed":[75],"by":[76],"identifying":[77],"critical":[79],"success":[80],"factors":[81],"future":[83],"research":[84],"researchers.":[87],"A":[88,112],"total":[89,108],"87":[91],"empirical":[92],"studies":[93],"1987\u20132019":[95],"were":[96],"studied.":[97],"descriptive":[99],"thematic":[101],"analysis":[102],"identified":[103,128],"soft":[105,120,130,146],"hard":[107,122,133,174],"quality":[109,113,166],"management":[110,158],"practices.":[111,124],"tool,":[114],"\u2018Pareto":[115],"Analysis\u2019,":[116],"was":[117],"applied":[118],"comprehensive":[126],"review":[127],"23":[129],"15":[132],"practices":[135],"in":[136,155],"manufacturing":[138],"services":[140],"sectors.":[141],"findings":[143],"revealed":[144,176],"four":[145],"dimensions":[147,175],"effective":[150,178],"implementation":[151,179],"4.0":[154],"business:":[156],"Top":[157],"commitment,":[159],"customer":[160],"focus,":[161],"training":[162],"learning,":[164],"big":[168],"data":[169],"analysis.":[171],"Furthermore,":[172],"three":[173],"4.0:":[182],"process":[183],"management,":[184],"continuous":[185],"improvement,":[186],"product/service":[188],"design.":[189]},"counts_by_year":[{"year":2026,"cited_by_count":22},{"year":2025,"cited_by_count":32},{"year":2024,"cited_by_count":33},{"year":2023,"cited_by_count":20},{"year":2022,"cited_by_count":14},{"year":2021,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2021-11-08T00:00:00"}
